PRIME PARK Hotel & Convention Pekanbaru

Hotels
7.1 (37 reviews)
Jl. Jendral Sudirman no. 3-6 | Simpang Tiga Bukit Raya , Pekanbaru , id

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast
Beautiful location
Cons:
Dirty room
Rude security
WiFi issues

Categories

Cleanliness
4.81
Room was dirty and bathroom had an unpleasant smell.
Service
7.78
Staff were friendly, but security was rude to a guest.
Location
8.32
Close to the airport and beautiful views.
Room Quality
6.77
Everything was fine except for the toilet.
Amenities
6.8
WiFi was problematic.
Value for Money
7.26
Overall reasonable value considering location.
Food and Beverage
8.31
Breakfast was delicious.
Overall Experience
6.78
Mixed experience with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:53

Property Description

Luxurious Accommodation

Enjoy a comfortable stay in air-conditioned rooms with modern amenities and a private bathroom, ensuring a relaxing experience during your visit.

Indulgent Dining Options

Start your day with a delicious breakfast including buffet, continental, and Asian options, served daily at the on-site restaurant.

Convenient Facilities

Benefit from services such as free shuttle service, room service, and a business center, complemented by an outdoor swimming pool and a 24-hour front desk.

Book your stay now at PRIME PARK Hotel & Convention Pekanbaru, and experience the perfect blend of comfort and convenience during your trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 250,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 37 reviews
Cleanliness: 4.81
Service: 7.78
Location: 8.32
Room Quality: 6.77
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 6.78
M
Mohd • solo_traveller • my
5
2026-07-07 • via Nuitee
M
Mohd Fahim Mubarak • couple • au
10
2026-04-26 • via Nuitee
E
Erika • family_with_children • no
1
Urgent: Unauthorized Booking and Lack of Action
Cons:

My Booking.com account was hacked and used to make a fraudulent reservation at this hotel using my credits. I reported the fraud immediately to both the hotel and Booking.com.
Despite this, the guest was allowed to check in, stay, and have breakfast without interruption. No meaningful action was taken after I warned them that the booking was unauthorized.
The lack of response and action is deeply concerning. When a fraud case is reported in advance and nothing is done, it raises serious questions about how such situations are handled and whether sufficient effort is made to prevent obvious misuse.
Customers should not have to watch scammers enjoy a stay while their compromised accounts are ignored.

2026-02-13 • via Nuitee
D
Desinta putri • extended_group • sg
5
Pros:

Rcptionis ramah, sopan . Dekat dengan airport dan pemandangan sangat cantik ,sarapan Semua sedap2 .

Cons:

Kamar kotor.. kamar mandi bauk , air nya pun terlalu kecil !
Dan scrty yg kurang sopan kepada salah satu keluarga saya yg datang untuk menenui saya , kebetulan soudara saya tidak ada data dan dia memintak wfi tpi scrty tidak memberikan..

2026-01-19 • via Nuitee
S
Selvan • solo_traveller • in
5
As above wifi
Pros:

Staff friendly

Cons:

WiFi aircond

2026-01-19 • via Nuitee
H
Herlee • couple • my
6
ok for jz a transit, not suitable for holiday as it is away from the town/mall.
Pros:

Room is rather small but clean, food is good, staff are friendly, location away from the town..

2026-01-19 • via Nuitee
S
Siti Isah • solo_traveller • my
5
Pros:

spacious and clean

Cons:

worth stay

2026-01-17 • via Nuitee
F
Fernández • extended_group • es
9
2025-11-01 • via Nuitee
D
Davidcy • extended_group • id
7
2025-10-13 • via Nuitee
E
Exports • solo_traveller • in
8
2025-09-05 • via Nuitee
A
anthony • extended_group • fr
10
2025-08-06 • via Nuitee
N
Nanang • extended_group • gb
8
2025-08-02 • via Nuitee
S
Shaulan • couple • mv
7
2025-07-28 • via Nuitee
I
Iwan • couple • sg
7
2025-07-17 • via Nuitee
M
M • family with young children • id
7
Good
Pros:

Everything

Cons:

Excpet for the toilet with a bidet

2025-07-08 • via Nuitee
R
Richard • family with young children • nl
4
Disappointing
Pros:

The free airportshuttle.

Cons:

The room was old and worn out and not clean. there was mold in the bathroom and it was not clean either. the toilet smelled. the air conditioning did not work well either, bedding was dirty.

2025-05-06 • via Nuitee
B
Baasith • review category business travellers • sg
8
Very good
2025-05-04 • via Nuitee
N
Nanang • young couple • gb
7
Good
2025-04-06 • via Nuitee
N
Nanang • young couple • gb
7
Good
2025-04-06 • via Nuitee
K
Karen • young couple • sg
7
good
Pros:

staff is friendly and very helpful. location is good as its very near the airport. we missed the shutter bus to the airport, counter staff offered and arrange airport transfer via the hotel's car free of charge. its very much appreciated.

2025-02-25 • via Nuitee