Helen's Hotel near Wembley

Hotels
7 (372 reviews)
20 Craven Park , London , gb

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Shared bathrooms
Noisy neighbors

Categories

Cleanliness
6.64
Reviews indicate cleanliness but some concerns were raised about shared facilities.
Service
8.11
Multiple reviews highlight the helpful and polite nature of the staff.
Location
8.15
The location received praise for its accessibility to transportation and nearby amenities.
Room Quality
6.1
Some comments about outdated facilities and shared bathrooms affected this rating.
Amenities
6.63
Basic amenities were available, although some guests mentioned a lack of certain items.
Value for Money
7.09
Affordable rates were noted, but experiences varied widely.
Food and Beverage
6.64
No specific mentions of food quality; considered standard for this hotel tier.
Overall Experience
6.61
Mixed experiences with some positive and negative aspects leading to an average stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:58

Property Description

Convenient Location
Situated near Wembley Stadium and London Designer Outlet, Helen's Hotel near Wembley provides easy access to popular attractions.

Comfortable Accommodation
Each room at the hotel comes with a wardrobe, shared bathroom, free toiletries, and cozy bed linen for a comfortable stay.

Free Parking and WiFi
Enjoy the convenience of free private parking and stay connected with complimentary WiFi during your stay at Helen's Hotel near Wembley.

Experience a convenient and comfortable stay at Helen's Hotel near Wembley. Book now and enjoy your time in London!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 372 reviews
Cleanliness: 6.64
Service: 8.11
Location: 8.15
Room Quality: 6.1
Amenities: 6.63
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 6.61
M
Mahmoud • couple • eg
10
great for the price. clean and nice workers
Pros:

didn't except it to be this clean, the shared bathrooms too, really clean.

Cons:

the location isnt so close to central london, if the main purpose of your stay is to explore central london, its great, unless you would like to go back to the hotel a few times a day.

2026-06-04 • via Nuitee
J
Janiu82 • solo_traveller • pl
8
2026-06-03 • via Nuitee
C
Chanelle • family_with_children • gb
1
MICE INFESTED ROOM!!!!
Pros:

Nothing at all disgusting accommodation

Cons:

This hotel was not clean bathroom was absolutely disgusting and dirty.
To top it off we arrived at 7pm by midnight we was leaving due to a lovely MOUSE in room 8 paying us a visit the owner said we could move to the bottom floor, however the place was dirty and we wanted to leave due to RODENTS!! During the phone call the owner claimed they had ALREADY had pest control out, and then claimed there was no rodent found in the room haha!!
STAY CLEAR OF THIS ACCOMMODATION UNLESS YOU WANT TO BE HAVING A VISITOR!! how this place is still running is beyond me!! 2 young children we clearly didn't want to spend anymore time here!!

2026-05-31 • via Nuitee
A
Ashok Kumar • solo_traveller • gb
8
Pros:

Room was good.

Cons:

Toilet cleaning is very bad.

2026-05-30 • via Nuitee
M
Mindaugas • solo_traveller • gb
1
Avoid. Creepy place.
Pros:

Cheap stay. Nothing special.

Cons:

Creepiest property I stayed in. Stayed couple of times there, until I noticed that they have secret cameras in the rooms which is completely illegal. They are masked like security sensors in the corners of the rooms. Be aware not sure what they do with footage.

2026-05-29 • via Nuitee
C
Carolina • family_with_children • br
1
Não gaste seu dinheiro com esse local
Pros:

Um funcionário no local bem educado e prestativo e a limpeza

Cons:

Não tem conforto nenhum , muito barulho , não é um local seguro , não recomendo

2026-05-25 • via Nuitee
A
Anant Gangadhar • extended_group • gb
5
2026-05-24 • via Nuitee
P
Patricia • family_with_children • gb
3
Not recomended
Pros:

Location
Parking

Cons:

-No one was at the check in,
-3 different numbers and then someone replied
-Double bed was terrible me and my husband end up having to sleep in the single bed’s
- people ware smoking ilegal substancies and we could smell it from our room
- the toilet was always dirty but there was a incident that everything was wet and extremely dirty dangerous!
- It says provides internet ( but none provided)
I actually text one of the numbers and the gentleman said he is on it clearly not, also no update from him about it.
Overall I didnt know what to expect and we tried it but we are not coming back

2026-05-23 • via Nuitee
J
Jack • solo_traveller • gb
8
2026-05-19 • via Nuitee
B
bazillier • solo_traveller • fr
5
Pros:

Great room with place and good facilities

Cons:

Not really clean, we had a mouse in our room

2026-05-18 • via Nuitee
M
Mark • solo_traveller • gb
1
2026-05-18 • via Nuitee
H
Haandrikman • solo_traveller • nl
8
2026-05-18 • via Nuitee
O
Olivia • extended_group • us
10
Owner is very accommodating and nice.
Pros:

Big rooms fit our entire family of 6

Cons:

Beds are a little thin, but would still come back if we’re in the area.

2026-05-13 • via Nuitee
J
Jaroslav • solo_traveller • sk
6
They changed room.
Pros:

Good lokacion near tube.

Cons:

I ordered room with double bed only. We have got room with 6 beds.

2026-05-11 • via Nuitee
M
maziar • solo_traveller • gb
5
Pros:

The location

Cons:

The washroom wasn’t clean
The room didn’t have any light only bed light

2026-05-10 • via Nuitee
M
maziar • solo_traveller • gb
5
Pros:

The washroom wasn’t clean and

Cons:

There was no any light in my room just a bed light

2026-05-10 • via Nuitee
S
Stephen • solo_traveller • gb
6
2026-05-08 • via Nuitee
D
Dhruvkumar • solo_traveller • gb
4
Pros:

Location was ok

Cons:

I booked 1 king size bedroom for stay and they gave me 2 single beds room
So for me and my partner we wasn't able to sleep comfortably.

2026-05-07 • via Nuitee
O
Olivia • extended_group • us
10
It was creepy and cool. Will revisit if we need to
Pros:

They had accommodation for our large family of 6, mattresses could be a little better, but we would visit again.

Cons:

Could be better lighting in the parking lot. But we would stay here again.

2026-05-05 • via Nuitee
B
Bréda • solo_traveller • fr
8
Pros:

La chambre en general

Cons:

Certaine douche complexe et pas de tv

2026-05-04 • via Nuitee