Helen's Hotel near Wembley

Hotels
7 (426 reviews)
20 Craven Park , London , GB

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Non-smoking throughout
Designated smoking area
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Shared bathrooms
Noisy neighbors

Categories

Cleanliness
6.64
Reviews indicate cleanliness but some concerns were raised about shared facilities.
Service
8.11
Multiple reviews highlight the helpful and polite nature of the staff.
Location
8.15
The location received praise for its accessibility to transportation and nearby amenities.
Room Quality
6.1
Some comments about outdated facilities and shared bathrooms affected this rating.
Amenities
6.63
Basic amenities were available, although some guests mentioned a lack of certain items.
Value for Money
7.09
Affordable rates were noted, but experiences varied widely.
Food and Beverage
6.64
No specific mentions of food quality; considered standard for this hotel tier.
Overall Experience
6.61
Mixed experiences with some positive and negative aspects leading to an average stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:58

Property Description

Convenient Location
Situated near Wembley Stadium and London Designer Outlet, Helen's Hotel near Wembley provides easy access to popular attractions.

Comfortable Accommodation
Each room at the hotel comes with a wardrobe, shared bathroom, free toiletries, and cozy bed linen for a comfortable stay.

Free Parking and WiFi
Enjoy the convenience of free private parking and stay connected with complimentary WiFi during your stay at Helen's Hotel near Wembley.

Experience a convenient and comfortable stay at Helen's Hotel near Wembley. Book now and enjoy your time in London!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 426 reviews
Cleanliness: 6.64
Service: 8.11
Location: 8.15
Room Quality: 6.1
Amenities: 6.63
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 6.61
F
Francesca • family_with_children • gb
4
2026-09-18 • via Nuitee
G
Gabriel • couple • gb
7
2026-09-17 • via Nuitee
L
Leach • couple • gb
1
2026-09-17 • via Nuitee
S
Sonia • solo_traveller • sk
10
Cosy and feels like home
Pros:

Všetko 🤗

2026-09-17 • via Nuitee
D
Desislava • extended_group • bg
7
2026-09-15 • via Nuitee
L
Laura • solo_traveller • gb
5
Pros:

The bed was comfortable.

Cons:

The bathrooms were falling apart. The carpets were stained.

2026-09-14 • via Nuitee
S
Sharp • extended_group • gb
8
Only stayed overnight and really only slept there but was comfortable and very good value for money
Pros:

It was cheap and cheerful was a very decent place to stay while going to a concert at the stadium which was easy to get to with buses going from just outside

Cons:

The showers were far to hot and couldn’t be turned down

2026-09-14 • via Nuitee
V
Valerie • solo_traveller • fr
1
Saleté et moisissure au programme ! A fuir !
Pros:

La proximité de Wembley

Cons:

La saleté au sol et la moisissure dans la salle de bain commune, le fait de n'avoir qu'un tapis de bain dans la salle de bain commune, la propreté douteuse des serviettes de toilettes. Cet établissement ne peux pas avoir le nom de HOTEL car ce n'en est pas un. On est juste au niveau d'une auberge de jeunesse, et encore elles sont beaucoup plus propre que ce que nous avons vu !

2026-09-13 • via Nuitee
T
Trevor • couple • gb
7
If you’re looking for somewhere just to sleep with no frills this is fine the staff was very friend
Pros:

It was very basic but for the price it was ideal and bus route to Wembley is on only a couple of minutes away

Cons:

Shared bathroom

2026-09-11 • via Nuitee
H
Harry • solo_traveller • gb
1
No positives unfortunately
Pros:

Nothing

Cons:

The constant music and noise from the local residents.
Ants all over room and toilet/shower room.
Someone opened the door and came into my room at 4am.

2026-09-11 • via Nuitee
H
Helen • solo_traveller • gb
7
Pros:

Staff really helpful

Cons:

Near stadium

2026-09-11 • via Nuitee
R
Richards • extended_group • gb
8
Lush stay, so comfy and clean.
Pros:

Lovely and comfy, cheerful and clean

Cons:

The stairs..we was on the top floor!

2026-09-10 • via Nuitee
D
Donna • couple • gb
7
I’d stay again.
Pros:

Bed were so comfortable. Tea, coffee, water and breakfast bits provided. Staff on site were very nice

Cons:

I had a mishap with my keys. The owner did sort the problem in vey good time and thank you for that but she was very rude.

2026-09-09 • via Nuitee
P
Pritchard • solo_traveller • gb
1
no point ringing they don't answer
Pros:

had a car park included

was a fridge

Cons:

not sure where to start.

room had one Curtin so light came throw.
NO TV
NO WARDROBE
had a knife spoons NO FORK

on arrival polce taped up but that was next door

** the big one **

trying to get hold of the owner, on arrival a sign out side please ring for help, and again inside

HOWEVER on my arrival i parked up and rang the number to make sure i was ok to park there.

17 times i rang NO ANSWER
4 Whats apps sent NO ANSWER
3 Texts sent NO ANSWER
2 Emails on here NO ANSWER

yes its a lot but i had work to get to.

finally got email back saying you room is ready here is how to check in.

once back followed how to get my keys.
open key safe NO KEYS

again 10 phone calls NO ANSWER
then people turned up and was asked if i was doing it correct i showed and was oh they must be in this draw.

BUT for a test i rang the number again off my work phone to see if he would answer and i saw him look at it and let it ring shocking.

first floor small shower room needs massive redo hot water tap runs no matter what

other bathroom massive dip in the floor by the shower

so comes to check out

no where does it say where to leave keys

so i tried calling and shock horror NO ANSWER

pointless have the numberup all over the place and not answer very poor

2026-09-08 • via Nuitee
J
Jordan • extended_group • gb
5
Ok to stay for one night to rest your head but wouldn’t stay longer than that
Pros:

The staff at the property were very friendly and helpful

Cons:

Could do with an a good clean and maybe a refurb. Also noticed there was not one smoke detector there either.

2026-09-07 • via Nuitee
D
Deborah • couple • gb
8
Exactly what we needed a drop then flop ...
Pros:

Great location for access to Wembley

Cons:

Neighbours were noisy

2026-09-06 • via Nuitee
M
marc • solo_traveller • gb
5
2026-09-05 • via Nuitee
G
Gazzatron • solo_traveller • gb
4
Pros:

Nothing

Cons:

The facilities were disgusting

2026-09-03 • via Nuitee
R
Reece • solo_traveller • gb
5
2026-09-02 • via Nuitee
D
Dazza Murray • solo_traveller • gb
10
Pros:

Not to far from wembley, great location with parking

Cons:

Toilets do need a update tho, shower aswel

2026-08-31 • via Nuitee