The Klagan Regency 1Borneo

Hotels
8.4 (2535 reviews)
TB-00-01 1Borneo Hypermall Jalan UMS , Kota Kinabalu , my

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Parking difficulties
Service inconsistencies

Categories

Cleanliness
7.61
Multiple reviews mention cleanliness issues, including dusty rooms and unclean bathrooms.
Service
9.08
Reviews describe friendly and helpful staff, though some service issues were noted.
Location
9.12
Great location near shopping facilities, with many positive mentions in reviews.
Room Quality
8.07
Rooms were often described as comfortable and spacious, although there were some complaints about maintenance.
Amenities
8.1
Amenities were generally acceptable, but some reviews noted the need for improvement.
Value for Money
8.56
The overall value for money was considered good in several reviews.
Food and Beverage
8.11
Food quality received a positive note, especially for breakfast, but some mentioned limited choices.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:03

Property Description

Convenient Access to 1Borneo Hypermall
Benefit from direct access to the 1Borneo Hypermall, perfect for shopping and entertainment.

Rooftop Pool and Restaurant
Relax and unwind at the outdoor rooftop pool and savor delicious meals at the hotel's restaurant.

Meeting Facilities and 24-Hour Reception
Take advantage of the hotel's meeting rooms and ballroom for events, and enjoy round-the-clock assistance from the helpful staff.

To experience the convenience and comfort at The Klagan Regency, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 2535 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
E
Elizabeth Mui Peng • family_with_children • my
8
Breakfast
Pros:

No bad

Cons:

The hotel is running full during our stay, the food (breakfast) was not enough.

2026-07-04 • via Nuitee
O
olivia • solo_traveller • my
10
2026-07-04 • via Nuitee
M
Mamasarrah • solo_traveller • my
9
Hotel yg sngt slesa,penyediaan srapn yg sngt baik..Staff yg msra dn hrga yg sngt brbaloi .
Pros:

Hrga yg brbaloi dngn kmudahan dn penyediaan sarapan yg sngt baik.Staff pun peramah dn msra kpda ttmu.
.

Cons:

Kli ni dpt bilik yg kurg fresh baunya,,sblum ni dpt bilik yg wangi dn brbau segar..Klau bleh tlong prbaiki mslh ni.

2026-07-03 • via Nuitee
A
Anuar • solo_traveller • my
6
Pros:

😊

Cons:

very very very limited parking lot.... recommend use public transport

2026-07-03 • via Nuitee
I
Ibnu • solo_traveller • my
10
2026-07-03 • via Nuitee
I
Irene • family_with_children • my
9
Pros:

Lokasi strategik dengan shopping mall.

2026-07-02 • via Nuitee
N
Norfazeila Kameliea • solo_traveller • my
10
2026-07-01 • via Nuitee
K
Khairil • solo_traveller • my
9
2026-07-01 • via Nuitee
K
Khairil • solo_traveller • my
9
2026-07-01 • via Nuitee
S
Suhimin • solo_traveller • my
9
2026-06-30 • via Nuitee
W
wira • solo_traveller • my
10
Penginapan yg selesa cuma parking susah sikit terpaksa keluarkan lagi modal utk parking
Pros:

Keluasan bilik sangat selesa

Cons:

Tiada parking khas

2026-06-30 • via Nuitee
S
Su • solo_traveller • nl
6
Wouldn’t return, not horrible
Pros:

24h reception; could check in at midnight. Breakfast many options. Ok price rate (with discount!).

Cons:

I arrived at 02:30 due to a delayed flight so I was really hoping for some comfort. However, when arriving in my room, there was a cockroach. I was assigned an adjoining room, with a man in the other room. As a solo female traveler, this made me feel unsafe. I know these doors are somewhat locked, but I still moved a chair in front of it. There was no extra/separate lock.. And the sink didn’t allow water through, I had to lift the plug with my nails so water would drain.

2026-06-30 • via Nuitee
N
Norbayoh • solo_traveller • my
7
2026-06-30 • via Nuitee
R
Rujini Karuk • solo_traveller • my
7
Pros:

Near to the mall, easy to find food

Cons:

No car park

2026-06-29 • via Nuitee
M
Muhamad • solo_traveller • my
6
2026-06-29 • via Nuitee
S
Soong • couple • my
9
2026-06-29 • via Nuitee
M
MOSILINUS • solo_traveller • my
9
Pros:

Food, Bed

Cons:

Tv very small

2026-06-28 • via Nuitee
S
Sulin • solo_traveller • my
9
Pros:

Nice and clean...near shop and eatery

Cons:

I need to wait to get a table for the breakfast buffet.. too crowded during morning breakfast

2026-06-28 • via Nuitee
S
Saimi • solo_traveller • my
10
Greattt
Pros:

Very clean and nice breakfast

Cons:

Check-in takes a lot of time.

2026-06-27 • via Nuitee
N
Noy • solo_traveller • my
6
2026-06-27 • via Nuitee