The Klagan Regency 1Borneo

Hotels
8.4 (2496 reviews)
TB-00-01 1Borneo Hypermall Jalan UMS , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious breakfast
Cons:
Cleanliness issues
Parking difficulties
Service inconsistencies

Categories

Cleanliness
7.61
Multiple reviews mention cleanliness issues, including dusty rooms and unclean bathrooms.
Service
9.08
Reviews describe friendly and helpful staff, though some service issues were noted.
Location
9.12
Great location near shopping facilities, with many positive mentions in reviews.
Room Quality
8.07
Rooms were often described as comfortable and spacious, although there were some complaints about maintenance.
Amenities
8.1
Amenities were generally acceptable, but some reviews noted the need for improvement.
Value for Money
8.56
The overall value for money was considered good in several reviews.
Food and Beverage
8.11
Food quality received a positive note, especially for breakfast, but some mentioned limited choices.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:03

Property Description

Convenient Access to 1Borneo Hypermall
Benefit from direct access to the 1Borneo Hypermall, perfect for shopping and entertainment.

Rooftop Pool and Restaurant
Relax and unwind at the outdoor rooftop pool and savor delicious meals at the hotel's restaurant.

Meeting Facilities and 24-Hour Reception
Take advantage of the hotel's meeting rooms and ballroom for events, and enjoy round-the-clock assistance from the helpful staff.

To experience the convenience and comfort at The Klagan Regency, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 2496 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
N
NOORSAADAH • family_with_children • my
8
Cons:

Parking amat terhad dan

2026-06-13 • via Nuitee
N
Nur 'Adilla • solo_traveller • my
10
2026-06-13 • via Nuitee
D
Dawn • couple • sg
10
2026-06-13 • via Nuitee
R
Roslee • family_with_children • my
10
2026-06-13 • via Nuitee
C
Che Nur Amira Binti • couple • my
6
Okay okay laaa
Pros:

The location strategic near the mall and goos accessibility

Cons:

The cleaniless not good.. and not kid friendly, even the swimming pool need a better maintainence

2026-06-13 • via Nuitee
S
Saufiyah Zahrah • family_with_children • my
10
2026-06-12 • via Nuitee
V
Vines • couple • my
4
2026-06-11 • via Nuitee
M
Mohd • couple • my
10
2026-06-11 • via Nuitee
S
Sungai • family_with_children • my
10
2026-06-11 • via Nuitee
H
HISHAM • couple • my
9
Pros:

near nall

Cons:

maintenance for pool just okay

2026-06-11 • via Nuitee
N
Nur Hamizah • family_with_children • my
8
2026-06-10 • via Nuitee
M
Mohammad • solo_traveller • my
10
2026-06-09 • via Nuitee
S
Subramaniam • solo_traveller • my
9
A good stay.
Pros:

Clean and spacious room. Bath tub. Breakfast included.

Cons:

Very limited parking space. Basement parking needs to pay RM 15 per day. Shop parkings also needs to pay.

2026-06-08 • via Nuitee
C
Chua • solo_traveller • my
8
2026-06-08 • via Nuitee
N
Nur Anisah • solo_traveller • my
10
one of our fav staycation with kids
Pros:

dalam mall, request bilik view cantik, free breakfast with view❤️

Cons:

none

2026-06-07 • via Nuitee
P
Parang • solo_traveller • my
10
2026-06-07 • via Nuitee
T
TAJUL • solo_traveller • my
8
2026-06-07 • via Nuitee
C
capsulefamily • solo_traveller • my
8
Still value for money
Pros:

Hotel prices are cheaper with breakfast.

Cons:

Facilities renovation like sauna. But they open the pool. Location far from kk

2026-06-07 • via Nuitee
M
Mathilda • extended_group • my
8
Excellent except for the dusty room
Pros:

The room was nice, facilities is awesome. I like the bathroom. Love the staff. I booked for me and my family, and forgot to book a king bed and i was able to change with free of charge. Thank you very much Klagan ❤️ Best part is, the mall are just next to the hotel🥰

Cons:

One of the room was dusty, my nephew has eczema and it trigger his eczema. On top of the bed on head part, if u swipe your finger on it, u will see dust. Lucky we booked for 1 night only.. Everything was excellent except for the dusty part

2026-06-06 • via Nuitee
K
KPM-Guru • solo_traveller • my
10
2026-06-06 • via Nuitee