The Fox Hotel

Hotels
7.2 (604 reviews)
Calle Reina Isabel 8385 , Ponce , PR

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Excellent staff
Cons:
Cleanliness issues
Room discomfort

Categories

Cleanliness
4.66
Multiple reviews highlighted cleanliness issues, including dirty bathrooms and lack of hot water.
Service
8.63
Praise for excellent personnel, despite some negative experiences.
Location
9.17
Repeatedly noted as a strong point with convenient access to local attractions.
Room Quality
5.62
Reviews indicate discomfort with mattresses and overall room conditions, needing improvement.
Amenities
7.15
Some positive mentions, but overall mixed feelings about the available facilities.
Value for Money
7.11
Some guests felt that the experience did not match the cost, particularly regarding room quality.
Food and Beverage
7.66
Mixed reviews on food options, with some highlights on diversity but concerns about healthiness.
Overall Experience
7.63
Overall experience was varied, with notable positives and significant critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:21

Property Description

Luxurious Amenities
Indulge in comfort with air-conditioned rooms and a 24-hour front desk for your convenience.

Culinary Delights
Savor delectable meals and drinks at the on-site restaurant and bar, perfect for a relaxing evening.

Prime Location
Explore nearby attractions like Hacienda Buena Vista and Museo de Art de Ponce, just a stone's throw away.

Book your stay at The Fox Hotel now to experience the perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 604 reviews
Cleanliness: 4.66
Service: 8.63
Location: 9.17
Room Quality: 5.62
Amenities: 7.15
Value for Money: 7.11
Food and Beverage: 7.66
Overall Experience: 7.63
R
Rafael • family_with_children • pr
9
Pros:

Tv y Aire en las habitaciones

Cons:

Cama y Colchón

2026-09-10 • via Nuitee
Z
Zuleyka • couple • pr
10
2026-09-10 • via Nuitee
L
Luis • solo_traveller • pr
7
Cons:

No tienen restaurante ni actividades

2026-09-07 • via Nuitee
A
Andy • solo_traveller • pr
10
2026-09-01 • via Nuitee
H
Hector Santos-Aponte • solo_traveller • pr
10
Pros:

Loction, retro vibe, views, set up

Cons:

Couldn't find the parking

2026-08-24 • via Nuitee
E
Enrique • solo_traveller • us
5
Pros:

The surroundings!!

Cons:

Smell of the room it give us allergies

2026-08-23 • via Nuitee
D
David • extended_group • es
8
Hotel curioso muy bien ubicado
Pros:

La ubicación y la decoración.

Cons:

No disponía de cocina abierta el restaurante.

2026-08-23 • via Nuitee
Y
Yanira • solo_traveller • us
10
2026-08-20 • via Nuitee
J
Juan Carlos • solo_traveller • pr
9
Pros:

La ubicación y la habitación q me toco super cómoda

Cons:

Este es la tercera vez quedándome y en esta ocasión ya no tenían dónde comer dentro de el hotel ni tenían las maquinas de juego para los menores

2026-08-20 • via Nuitee
J
Jocelyn • family_with_children • us
6
2026-08-18 • via Nuitee
D
Diana • family_with_children • pr
3
Decepcionante
Pros:

La decoración estaba bonita y la ubicación.

Cons:

Fue horrible para dormir. Mucho ruido, jovenes gritando cerrando las puertas y musica alta hasta casi las 3:00 am . Simplemente no pude descansar nada. Tampoco teníamos jabon en el baño y el televisor nunca lo pudimos prender .

2026-08-17 • via Nuitee
X
Xiomari • solo_traveller • pr
4
Pros:

Ubicación

Cons:

Súper incómodo. Camas incómodas, no había agua caliente, no tenían toallas extras,eliminaron el área de entretenimiento. Parece un hotel a punto de cerrar

2026-08-16 • via Nuitee
X
Xiomari • solo_traveller • pr
2
Pros:

Ubicación

Cons:

Incómodo, ninguna amenidad

2026-08-16 • via Nuitee
A
Andrea • solo_traveller • it
4
Un hotel dalle grandi potenzialità ma decisamente mal gestito
Pros:

La posizione, gli ampi spazi nella hall, lo stile pop e l'ingresso con i negozietti

Cons:

Le stanza sono piccole e senza finestre. Non c'è ricambio d'aria. Poca pulizia sia in camera che nelle parti comuni della hall. Personale poco cortese. Non c'è wifi nelle stanze. La moquette nelle stanze porta tantissimo sporco. Comunque la cosa peggiore è stata che essendo arrivati 1h prima del check in programmato non ci hanno fatto accedere alle stanze, già pronte, a meno di non pagare 15 dollari di supplemento. Penso sia la prima volta che mi succede, veramente poco attenti al cliente.

2026-08-04 • via Nuitee
M
Mario • couple • pr
10
Everything went swell like always and I will return
Pros:

Well located

Cons:

It’s parking

2026-08-04 • via Nuitee
M
Magdalys • family_with_children • pr
1
2026-08-04 • via Nuitee
D
diaz • couple • pr
7
RAZONABLE
Pros:

Trato

Cons:

No tiene estacionamiento
Servicio de TV obsoleto

2026-08-03 • via Nuitee
C
Cesar • couple • us
6
Pros:

Location

2026-08-03 • via Nuitee
M
morales • couple • us
1
Pros:

The property workers are good people.
I rented a room in this property with my kids last minute stay , the tv didn’t work or the WiFi , once I called the try to help after the 4 th call they stopped answering. Pillow cases stained all yellow really bad. No arcades like photos food courts are closed. , and the manager needs to do a better job with the whole entire property. Service sucked

2026-08-02 • via Nuitee
J
Jessica • solo_traveller • us
2
Pros:

The exterior was beautiful and it was in a great location in Ponce.

Cons:

This place was terrible. My expectations were high given that's it been written up in a number of places. When I arrived a few hours early, I was told I couldn't check in. I understand that this isn't always possible, but the hotel seemed absolutely dead, so I was a bit surprised. The front desk person was rude and didn't even ask my name to check if my room was ready. When I came back a few hours later, no one was at the desk. Someone apparently had to walk over from another property, which took about 10min. Once she arrived at a leisurely pace, she also had a surly, unhelpful attitude. The lobby was still dead and was just kind of depressing. None of the interior bars were open or occupied and there was so much unoccupied space. My room wasn't much better - the door wouldn't shut properly; there were no windows; it was poorly maintained; and there was no hot water. Again, the front desk person wasn't much help. I alerted her to the water issue, which she said she would check, but the next morning, same problem in the moldy, leaky shower. I didn't see another guest my whole time there.

2026-07-22 • via Nuitee