ege suit otel

Odamızın yer ve banyo temizliği kötü, asansör çalışmıyor, banyoda peçete yok, vs vs

We booked to stay at this hotel through Expedia. We arrived at the hotel to be told that there wasn’t any booking made for us and told by the manager that we had been scammed and if we wanted to stay we would have to pay again, despite showing her our Expedia reservation details and bank statements as proof, she would not accept it. We asked to to contact Expedia but she also refused as she did not speak English. We contacted Expedia to inform them of the situation, they tried to contact the hotel but the number they had was incorrect and the hotel did not respond to their emails. We had to go to the police station to get a statement written from the hotel to state that they did not hold a booking for us. We then to find another place to stay. Expedia refused to refund us as they said it is a non refundable booking, dispute the circumstances. It was an absolute nightmare, so stressful and took most of the day to sort something out. Not great when you are only staying for a short period of time and did not leave us with much time to explore. I have no idea why Expedia are still using this awful hotel but I would HIGHLY RECOMMEND THAT YOU DO NOT BOOK THIS HOTEL!!!! I can highly recommend the Amasra Ceylin hotel, who were extremely accommodating, rooms were beautifully clean with a sea view and the breakfast buffet was the best we have ever had with homemade produce. If you do not want to have a stressful holiday, AVOID EGE SUIT HOTEL!

Kesinkle verilen parayı hak etmeyen otel.otel parası odüyorsunuz ancak pansiyonda konaklıyorsunuz hizmet yok.

It is a scam! The hotel is not prepared for clients and guests. We arrived at midnight after being in Amasra, and the service was highly deficient: there was no Wi-Fi, there were no towels in the room, there was no water (we spent 10 days traveling along Turkey and it was the first time that we found no water, towels and wifi in much much cheaper hotels).

We arrived at midnight, they gave us a room, before realising that the OWNERS of the hotel were celebrating a dinner with tens of friends right next to our room. It was noise, music in the beginning, and they just turned it off after complaining in the reception about the scene we had in front of us.

We only wanted to have rest and sleep, as in any normal hotel; but the owner didn’t allowed us to do so. The staff could not do much, and he explained to me that, as the noisy people were friends of the owner, he could not asked them to be quiet. Moreover, we asked the staff for another solution: to change our room to a more quiet one. Apparently, changing the room was imposible, because the hotel was full.

The owners just want money, but they do not give any hotel service. It was a really shameless situation!