Czarny Potok Wellness & Spa Zakopane Centrum

Hotels
8.5 (1921 reviews)
Tetmajera 20 , Zakopane , PL

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Excellent location
Cleanliness in shared spaces
Cons:
High parking fees
Rooms not matching expectations
Cold drafts

Categories

Cleanliness
7.96
The hotel was clean overall, but several reviews indicated room issues, such as cold drafts from poorly sealed windows.
Service
9.93
Multiple reviews praised the friendly and helpful staff.
Location
9.47
Guests frequently mentioned the excellent location near main attractions.
Room Quality
7.42
Several reviews indicated that rooms did not match online photos and had issues with space and amenities.
Amenities
8.45
The wellness and spa facilities received positive remarks, though some guests noted issues like chlorine levels in the jacuzzi.
Value for Money
7.41
High parking fees and dissatisfaction with room value relative to price were common concerns.
Food and Beverage
8.96
Many guests complimented the breakfast variety and quality.
Overall Experience
8.43
Despite some issues, many guests enjoyed their stay overall due to location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:37

Property Description

Luxurious Accommodation
Czarny Potok, a 3-star hotel in Zakopane, offers a comfortable stay just 1.1 km from Zakopane Aqua Park. The rooms are well-equipped with modern amenities including a desk, TV, and private bathroom. Guests can also make use of the safety deposit box provided in each room.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's spa and wellness centre which features an indoor pool, sauna, and hot tub. The garden area provides a serene spot to unwind after a day of exploring Zakopane.

Convenient Location
Located close to popular attractions like Tatra National Park and Gubalowka Mountain, Czarny Potok is the perfect base for guests looking to enjoy skiing, cycling, and other outdoor activities. The 24-hour front desk staff are always available to assist, ensuring a seamless stay.

Book your stay at Czarny Potok for a memorable experience in Zakopane.

Important information:

Guests are required to show the credit card used for the booking upon check-in. In case the card was not theirs, the guest will be required to pay upon arrival, and the money charged from the card used to make the booking will be refunded.

Guests who would like to receive a VAT invoice, please contact the hotel staff immediately after booking.
Appropriate information with full company data and NIP number can be entered in the box on special requests in the booking form or passed directly to the staff.
Please note that the lack of information will make it impossible to issue an invoice later.

Please note that the photos displayed for each room category are just examples. The actual furnishings of each room can vary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 1921 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 8.43
L
Lene • couple • dk
7
Pros:

Beliggenheden, og store værelser med en gang imellem de to vi havde bestilt.
Mulighed for at s købe morgenmad

Cons:

Sengen var gammel og slidt, lidt besværligt med bom til parkering, man skulle ind til receptionen for at køre ind og ud..

2026-10-16 • via Nuitee
A
Andrea • family_with_children • sk
6
2026-10-16 • via Nuitee
J
Jacek • solo_traveller • pl
1
2026-10-16 • via Nuitee
M
Mizerski • family_with_children • pl
10
Pros:

Bylo super

Cons:

Wszystko

2026-10-15 • via Nuitee
P
Parfianiuk • solo_traveller • pl
10
2026-10-15 • via Nuitee
K
Katarzyna • family_with_children • pl
8
Pros:

Super lokalizacja.
Bardzo dobre śniadania.

2026-10-13 • via Nuitee
Y
Yael • couple • il
6
2026-10-12 • via Nuitee
V
Veronika • extended_group • sk
10
2026-10-10 • via Nuitee
S
Sławomir • couple • pl
8
Fajny czas
Pros:

Lokalizacja

Cons:

Nie wygodne bardzo twarde łóżka poduszeczka płaska i kołdra jak dla dziecka 140 cm na podwójnym łóżku .Warto coś pozmieniać

2026-10-09 • via Nuitee
J
Jadwiga • couple • pl
8
2026-10-09 • via Nuitee
D
Damian • couple • pl
10
2026-10-08 • via Nuitee
A
Adam • couple • us
10
Highly recommend if you wanna have a good place to stay for your vacation
Pros:

Nice property as a nice indoor swimming pool as well as two sauna dry and steam as well as a Jacuzzi.
Wonderful breakfast lots of room to sit comfortably and eat. Short walking distance from the main tourist attraction. Staff was very friendly and helpful for whatever you needed.

Cons:

No complaint

2026-10-07 • via Nuitee
J
Janik • solo_traveller • pl
9
Pros:

Dobra lokalizacja, smaczne sniadanie

Cons:

Brak czajnika w pokoju

2026-10-07 • via Nuitee
S
Susan • extended_group • nz
5
So disappointed as really looking forward to it
Pros:

Excellent location

Cons:

Our room was half the size of the pictures, meant we were super squashed. Facilities tired, jacuzzi luke warm .

2026-09-16 • via Nuitee
A
Aneta • extended_group • pl
10
2026-09-14 • via Nuitee
A
Aneta • extended_group • pl
10
2026-09-14 • via Nuitee
E
Evgeniya • extended_group • ua
9
2026-09-13 • via Nuitee
O
Ondrej • couple • sk
7
2026-09-12 • via Nuitee
K
Kacper • couple • pl
10
2026-09-11 • via Nuitee
M
Mateusz • couple • pl
9
2026-09-11 • via Nuitee