Diplomat Hotel

Hotels
7.5 (1694 reviews)
29/1 D.Konaev street , Astana , kz

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor room maintenance
Inconsistent service
Limited amenities

Categories

Cleanliness
6.21
Service quality described as hostel-level with issues in room hygiene.
Service
8.18
Staff described as friendly and responsive, but some service issues noted.
Location
9.22
Exceptional location with a great view of Baiterek.
Room Quality
6.17
Rooms described as tired and dreary, needing renovations.
Amenities
7.2
Basic amenities present, but some items require request.
Value for Money
7.66
Price deemed reasonable for the location despite issues.
Food and Beverage
8.21
Breakfast described as good, though some quality concerns.
Overall Experience
7.18
Decent experience with notable pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:49

Property Description

Luxurious Spa Center with Gym, Pool, and Sauna
Experience ultimate relaxation at Diplomat Hotel by AG Hotels Group with its state-of-the-art spa center offering a gym, swimming pool, and sauna. Unwind after a long day of exploring the city in style.

Elegant Rooms with Panoramic Views
Indulge in the comfort of stylish, classic-style rooms at Diplomat Hotel & Business Center. Admire the panoramic views through tall windows while enjoying modern amenities such as cable TV, minibar, and complimentary bathrobe.

Convenient Dining Options and Event Facilities
Start your day with a delicious buffet breakfast at Diplomat’s restaurant and savor European cuisine for other meals. With a lobby bar offering a variety of drinks and snacks, and event facilities accommodating up to 250 people, Diplomat Hotel Astana ensures a memorable stay.

Book now to enjoy a luxurious stay at Diplomat Hotel by AG Hotels Group in the heart of Astana City.

Important information:

Please note that the spa center works daily from 07:00 until 00:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 1694 reviews
Cleanliness: 6.21
Service: 8.18
Location: 9.22
Room Quality: 6.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 8.21
Overall Experience: 7.18
Жандос solo_traveller kz
8
2026-08-22 via Nuitee
B
Bbgul solo_traveller kz
1
Pros:

Только Местоположение

Cons:

Шумно, запах от ресторана, сервис плохой

2026-08-22 via Nuitee
Сапахов couple kz
10
2026-08-21 via Nuitee
A
Alikhan couple kz
8
Pros:

Amazing view

Cons:

9am construction noises

2026-08-20 via Nuitee
S
Sheikh solo_traveller kz
10
2026-08-18 via Nuitee
D
Dauren solo_traveller kz
8
2026-08-18 via Nuitee
J
John solo_traveller us
5
Pros:

The manager was helpful and friendly.

Cons:

A/c was not cold and I was treated like and ignorant by front counter.

2026-08-17 via Nuitee
M
Markhabat solo_traveller kz
10
2026-08-15 via Nuitee
V
VLR753AC family_with_children it
8
2026-08-15 via Nuitee
M
Markhabat solo_traveller kz
10
2026-08-15 via Nuitee
K
Kim solo_traveller kz
7
Pros:

Расположение

Cons:

Требует обновления и ремонт

2026-08-13 via Nuitee
B
Beatrice solo_traveller ke
9
Pros:

Spacious and clean! Good food at the restaurant

2026-08-12 via Nuitee
K
Katyran couple kz
5
2026-08-12 via Nuitee
M
Maksim family_with_children ru
8
2026-08-10 via Nuitee
Баймуханова family_with_children kz
3
Cons:

Все старое, сантехника ужасная, смеситель отовсюду бежит , душ принять невозможно. Завтрак скудный; яичница и омлет плавал в растительном масле

2026-08-10 via Nuitee
E
Evelina solo_traveller at
10
Pros:

Alles

Cons:

Gar nichts

2026-08-10 via Nuitee
V
vitali family_with_children de
8
Etwas teuer für die Verhältnisse
Pros:

Die Lage, Aussicht je nach Zimmerlage

Cons:

Die Matratzen waren sehr schlecht

2026-08-09 via Nuitee
B
Bakytbek solo_traveller kz
1
2026-08-09 via Nuitee
A
Anton Zelenski solo_traveller me
5
Pros:

Perfect location

Cons:

Absolutely unfriendly staff. You must have a talent to find so rude and indifferent personnel.

2026-08-07 via Nuitee
R
Ruslan couple ru
7
2026-08-06 via Nuitee