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Facilities
Property facilities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Sauna
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Massage services
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Currency exchange
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Hammam
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Non-smoking throughout
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Coffee Shop on site
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Spa Center with Gym, Pool, and Sauna
Experience ultimate relaxation at Diplomat Hotel by AG Hotels Group with its state-of-the-art spa center offering a gym, swimming pool, and sauna. Unwind after a long day of exploring the city in style.
Elegant Rooms with Panoramic Views
Indulge in the comfort of stylish, classic-style rooms at Diplomat Hotel & Business Center. Admire the panoramic views through tall windows while enjoying modern amenities such as cable TV, minibar, and complimentary bathrobe.
Convenient Dining Options and Event Facilities
Start your day with a delicious buffet breakfast at Diplomat’s restaurant and savor European cuisine for other meals. With a lobby bar offering a variety of drinks and snacks, and event facilities accommodating up to 250 people, Diplomat Hotel Astana ensures a memorable stay.
Book now to enjoy a luxurious stay at Diplomat Hotel by AG Hotels Group in the heart of Astana City.
Please note that the spa center works daily from 07:00 until 00:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
Children up to and including 7 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for KZT 5,000 per person per night when using an available extra bed.
People 13 years old and over stay for KZT 10,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Локация
Номера под уставшие и завтрак оставил не самые лучшие впечатления
Location. Right by Baiterek tower.
I ordered an orange juice at breakfast. They knocked on my door the next day for me to pay. Also, they fined me for some dirt on a towel which was unfair.
НИЧЕГО! от слова DIPLOMAT и 4х звезд осталось только красивое название !
как будто попал в 90е годы! Гостиница очень старая, грязная, матрасы и полотенца не менялись по моему 10 лет. Не рекомендую! Из 4х лифтов один работает как для перевозки строительного мусора так и для жителей гостиницы. в номере не работает кондиционер (по виду блока управления давно). в номере ковролан очень грязный.
Местоположение
Номер не соответствует своей стоимости, чистота оставляет желать лучшего, завтрака нет, а одноразовые средства гигиены — низкого качества.
Great location, probably best in town.
Единственное, что не понравилось при проживании в отеле-это организация и содержание завтрака. Долгое ожидание, скудный ассортимент, низкие вкусовые качества. Очень многие гости из-за долгого ожидания просто вставали и уходили, не дождавшись. Распечатанный вариант меню отсутствует. Официанты показывают снимки блюд на экране своего смартфона для выбора, что очень неудобно, особенно для людей, пришедших на завтрак без очков.
Лучше вернуться к существовавшему ранее в отеле варианту завтрака по принципу "шведского стола".
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