The Magnum Hotel, Sunderland City, Sure Collection by Best Western

Hotels
•
Sure Hotel by Best Western
7.8 (1004 reviews)
Timber Beach Road Castletown , Sunderland , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Poor breakfast variety
Cleanliness issues

Categories

Cleanliness
7.19
Some comments indicate cleanliness issues like sticky spills and mould in bathrooms.
Service
8.66
Staff received consistent praise for being friendly and helpful.
Location
7.7
Good location for certain events, but some found it lacking in entertainment nearby.
Room Quality
8.15
Rooms described as nice and comfortable, although some found them dated.
Amenities
7.68
Amenities mentioned as basic, with some lacking in variety such as breakfast options.
Value for Money
8.14
Generally good value for the price, with some exceptions noted in breakfast.
Food and Beverage
6.69
Breakfast options were noted as lacking variety and quality.
Overall Experience
8.16
Mixed experiences but generally positive with some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:55

Property Description

Convenient Location
Located just 4 km from Stadium of Light, The Magnum Hotel Sunderland offers easy access to popular attractions in Sunderland.

Comfortable Accommodation
Guests can enjoy a comfortable stay in well-equipped rooms with a seating area, private bathroom, and cozy bed linen.

Complimentary Breakfast
Start your day right with a delicious continental breakfast served every morning at the hotel.

To experience comfort and convenience in Sunderland, book your stay at The Magnum Hotel Sunderland, Sure Hotel Collection by Best Western.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 1004 reviews
Cleanliness: 7.19
Service: 8.66
Location: 7.7
Room Quality: 8.15
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
S
Sharon • solo_traveller • gb
9
Good location
Pros:

The staff were friendly and helpful..room clean

Cons:

No light by the entrance so when we needed to get in couldn't see key fob

2026-08-29 • via Nuitee
S
Steven • solo_traveller • gb
5
2026-08-27 • via Nuitee
J
Jonathan • solo_traveller • gb
9
Pros:

The staff were great as usual, the room was fine and very comfortable.

2026-08-27 • via Nuitee
B
Bonsu • couple • gb
9
2026-08-27 • via Nuitee
G
Glenn • couple • gb
7
2026-08-26 • via Nuitee
D
Daimon • solo_traveller • gb
8
Pros:

Cheap hotel but modern an clean. Convenient parking.

2026-08-25 • via Nuitee
P
Peter • couple • gb
5
Felt unwelcome at breakfast. I at to ask for cutlery, plates nothing was easy to find by the time I got back to my table
Pros:

The staff

Cons:

Nearly Everything.

2026-08-24 • via Nuitee
M
MD • couple • gb
5
Pros:

Proximity to city centre. Breakfast was good, friendly staff.

Cons:

No heating in the room, 2 heaters, 1 portable & the other was wall control, but neither was working. Carpets are not clean with some dirt & debris noted.

2026-08-24 • via Nuitee
R
Rogelio • solo_traveller • gb
9
Short stay
Pros:

Very accommodating staff and I was really surprised with the size of the room considering the price, especially at this time of the year.

Cons:

None that I can think of.

2026-08-23 • via Nuitee
A
Avril • couple • gb
9
Pros:

Pleasant staff, value for money

2026-08-23 • via Nuitee
R
Rajesh • extended_group • gb
9
The staff at the reception were both super.
Pros:

Perfect location for visiting.

Cons:

Nothing really

2026-08-22 • via Nuitee
E
esebeluo • solo_traveller • gb
9
2026-08-21 • via Nuitee
R
Ray • family_with_children • gb
8
A wonderful stay made better by Lisa and her team. Thank You!
Pros:

Upon arrival I thought “oh Dear!” Out on a limb with a derelict pub attached.

Fears were allayed by the welcome given by the staff all week.

Cons:

The overpowering heat in the night!

2026-08-21 • via Nuitee
L
Lorraine • solo_traveller • gb
4
Poor
Pros:

Location

Cons:

Arrived late evening after a 6 hour journey, surprised that as a single female was directed to a ground floor family room, double bed plus single bed, also on a corridor that was full of lively residents.

2026-08-21 • via Nuitee
K
Kazh68 • solo_traveller • gb
7
Weekend break
Pros:

Morning Staff were lovely, breakfast was great, room clean and tidy.

Cons:

Lack of sockets in the bedroom to change phones, evening staff member was robotic and looked bored, polite but felt like he didn't really want ro be there.

2026-08-20 • via Nuitee
C
Chloe • couple • gb
7
Pros:

People and room was clean

Cons:

Didn’t have a room key

2026-08-18 • via Nuitee
B
Ben • couple • gb
10
2026-08-17 • via Nuitee
J
Jonathan • solo_traveller • gb
10
Great stay
Pros:

We always have thought it was clean and tidy and bed was comfortable and the staff are great.

2026-08-16 • via Nuitee
B
Belinda • couple • gb
7
Great friendly staff , good breakfast which was a good surprise some strange people hanging around though
Pros:

Great location , staff brilliant.Clean

Cons:

A bit tired looking needs some work doing .Nexr to a boarded up property .No keys for the room .
It is used as council emergency accommodation, they should make this clear when advertising.
The staff made it they were super

2026-08-16 • via Nuitee
S
Scott • solo_traveller • gb
10
Pros:

The room was very clean met my expactations.
Staff were brilliant.
Very peaceful for sleep.
Everything about this hotel is accurate and loved my stay will definatley be booking again and recommend

Cons:

Nothing i didnt like it was a great stay.

2026-08-16 • via Nuitee