SGH Hotel Palm Bay Bello Horizonte

Hotels
7.7 (115 reviews)
Calle 121 #2-20 Bello Horizonte , Santa Marta , co

Facilities

Air conditioning
Family rooms
Pets allowed
Tour desk
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Available kitchen facilities
Cons:
Cleanliness issues
Shared accommodation discomfort
Room maintenance problems

Categories

Cleanliness
6.66
General feedback indicates cleanliness issues, such as unclean rooms and shared accommodations that affect overall cleanliness.
Service
8.63
Many reviews praised the friendly staff and their willingness to help, indicating good service.
Location
8.67
Reviews frequently highlighted the convenient location near the beach and local amenities.
Room Quality
7.62
Some reviews mentioned issues like shared rooms and uncomfortable beds, but overall room availability was noted positively.
Amenities
7.15
Mixed feedback on amenities; some positive aspects noted but several complaints regarding linens and kits.
Value for Money
7.61
Given the location and service, the value is reasonable, but cleanliness and shared rooms affect perceived value.
Food and Beverage
7.66
No specific mentions of food and beverage, hence a standard rating applied.
Overall Experience
7.63
Overall experience perceived positively with both praises and significant criticisms; adjustments made accordingly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:24

Property Description

Luxurious Accommodation with Stunning Views

Top-notch Facilities: Enjoy a 24-hour front desk, full-day security, and free WiFi throughout the property.

Fully Equipped Suites: Relax in air-conditioned rooms with a balcony, terrace, and sea views. Each suite features a seating area, flat-screen TV, and a kitchen with modern appliances.

Convenient Location: Explore nearby attractions like Playa Cabo Tortuga and Rodadero Sea Aquarium. The hotel's proximity to Simón Bolívar International Airport makes travel a breeze.

Experience comfort and convenience at Aw Hotel Palm Bay Bello Horizonte.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 115 reviews
Cleanliness: 6.66
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 7.63
Y
Yirleidy solo_traveller co
10
2026-06-04 via Nuitee
J
JOSE solo_traveller co
4
Cons:

Nevera fuera de servicio

2026-06-02 via Nuitee
M
Melisa solo_traveller co
4
No se quede acá
Pros:

La ubicación, está a una cuadra de la playa bello horizonte. Tiene también muy cerca un Centro comercial con Carulla y buenos restaurantes. Aire acondicionado y televisión con buenos canales.

Cons:

La habitación es dentro de un apartamento, no tiene vista ni ventilación. Del baño sale un olor a caño terrible que inunda la habitación y hay un motor (no sé de qué) que no deja dormir. Las cosas están o sucias o dejadas, con polvo y humedad. El precio por noche es demasiado alto para lo que ofrece. Si quieren quedarse por la zona, este no es su lugar.

2026-06-01 via Nuitee
A
Andrius couple co
3
Disappointed even after being very affordable
Pros:

It’s affordable, close to the beach and the guy that greeted us was very kind.

Cons:

It’s impossible to sleep there or at least in the room they gave us…when we got there they were cleaning the room next to us which we understand the noice duty that process, but after that I don’t if the workers use it as a resting place but there was always someone with a cellphone making noice or people closing doors aggressively…after that I thought ok, let’s give them the benefit of the doubt, maybe it’s the time of the day…but no, even at night( I am not sure if the night receptionists) but she wouldn’t stop playing youtube videos or social media, and having video calls with other people …and they cherry on top, at 5 am it’s all that all over again.

The place has potential, but they need to get their basics in check, you rent a room to rest…if you can offer that, you’re in the wrong business.

2026-05-30 via Nuitee
F
Fabián solo_traveller co
9
2026-05-29 via Nuitee
V
Villate Sosa solo_traveller co
5
Cons:

The Hotel was overbooked and I couldnt stay

2026-05-27 via Nuitee
G
Gloria solo_traveller co
1
Pros:

Llegué y no estaba disponible el lugar

2026-05-27 via Nuitee
M
Muñoz solo_traveller co
1
No me permitieron hospedarme acá
Pros:

Básicamente me cambiaron de hotel a uno de su misma propiedad, no respetaron la reserva , me reubicaron pero no puedo calificar un hotel en donde no me hospede

Cons:

No me respetaron la reserva en este hotel

2026-05-27 via Nuitee
V
Veronica solo_traveller ec
9
Fue muy agradable, el personal muy amable y atentos.
Pros:

Súper cerca de la playa y cerca de un centro comercial.

Cons:

No contaba con samples de shampoo y toallas un poco más grandes.

2026-05-26 via Nuitee
J
Juan solo_traveller co
8
Pros:

Ubicación

2026-05-25 via Nuitee
N
NIDIA solo_traveller co
10
2026-05-24 via Nuitee
Y
Yelkin couple co
10
2026-05-24 via Nuitee
C
Carlos Julio solo_traveller co
10
Pros:

La tranquilidad del lugar

Cons:

La vía no está pavimentada

2026-05-21 via Nuitee
D
Dr. L. Marshall solo_traveller gb
10
Pros:

Basic but clean, good shower, good air con, great location by the beach and shopping plaza. Staff very friendly

2026-05-21 via Nuitee
M
Munzón solo_traveller co
10
Pros:

Excelente

2026-05-18 via Nuitee
R
RAMON solo_traveller ve
10
Pros:

Todo

Cons:

Nada

2026-05-15 via Nuitee
O
Oscar solo_traveller co
9
Pros:

Ubicación

Cons:

Ducha

2026-05-02 via Nuitee
N
nomada solo_traveller co
8
Pros:

La ubicación

Cons:

El ruido de una planta eléctrica cercana a la habitación

2026-04-30 via Nuitee
F
Frank couple co
7
Hotel básico pero bien ubicado
Pros:

Buena ubicación, habitación limpia

Cons:

Habitación un poco ruidosa por tener muy cerca los motores de aires acondicionado y el hecho de que cada 2 habitaciones compartan un área común como cocina comedor y balcón es algo peculiar.

2026-04-14 via Nuitee
I
Ingrid Lizet solo_traveller co
4
Pros:

La amabilidad del personal y la cercanía a la playa

Cons:

El cuarto es dentro de un aparta estudio donde se comparten las otras habitaciones. Eso no estaba dentro de la descripción y fue una sorpresa incómoda. Además, la puerta no podía cerrar con candado y todo el aparta estudio tenía un olor muy fuerte a cigarro

2026-04-12 via Nuitee