Mastro - Discoveries and Memories

Hotels
9.3 (98 reviews)
Rua Direita 12 , Angra do Heroísmo , pt

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Garden
Lift / Elevator
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent cleanliness
Friendly staff
Great location
High comfort level
Cons:
Limited breakfast options
Room odors reported in some instances

Categories

Cleanliness
9.38
Guests praised the impeccable cleanliness of the facilities, indicating a very high standard.
Service
9.85
Staff were described as extremely welcoming and attentive, providing personalized support.
Location
9.39
The location was frequently highlighted as perfect and easy to access.
Room Quality
9.34
Rooms were noted for their comfort and beautiful design, meeting high expectations.
Amenities
8.87
Standard amenities were provided, although there could be improvements (e.g., breakfast options).
Value for Money
9.33
Guests felt they received good value, especially given the location and service provided.
Food and Beverage
8.38
While breakfast was appreciated, some noted it could be more abundant and offer warm options.
Overall Experience
9.85
Overall experience was described as exceptional, surpassing expectations for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:03

Property Description

Scenic Views
Enjoy stunning sea and city views from select rooms with balconies at Mastro - Discoveries and Memories.

Modern Amenities
Stay connected with free WiFi in all rooms and wake up to a fresh cup of coffee from the in-room coffee machine.

Convenient Location
Located just 300 metres from Zona Balnear da Prainha Beach, this hotel is the perfect seaside retreat.

To book a room with us and experience these features, visit our website today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 98 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 8.38
Overall Experience: 9.85
I
Isabel • solo_traveller • es
9
2026-08-26 • via Nuitee
A
Anita • solo_traveller • ch
8
2026-08-19 • via Nuitee
R
Rubén • solo_traveller • es
10
Pros:

Nos gustó todo.🥰

2026-08-13 • via Nuitee
B
Barri • family_with_children • us
1
2026-08-10 • via Nuitee
F
Fernanda • solo_traveller • ca
5
2026-08-10 • via Nuitee
M
Maria Teresa • family_with_children • es
1
Cockroaches, no privacy and extremely poor handling of complaints
Pros:

The location, very close to the city centre and the beach.

Cons:

The reception is entirely virtual, with all communication exclusively through WhatsApp. When we arrived, nobody answered, so we had to wait for the cleaning lady to give us the keys. She is the only staff of this place.
We booked two rooms and, immediately upon entering one of them, found a large American cockroach running across the bathroom floor. The following day, we found another cockroach in the dining room and another similar insect in the bathroom of the second room: THREE insects in just a day and a half. This was extremely unpleasant and completely unacceptable.
What made matters worse was the response. We were told that cockroaches are common in the Azores, that they had probably entered through the windows and that we should keep them closed. This felt like an excuse rather than an appropriate response to a serious hygiene issue. The rooms face each other around a tiny courtyard, so keeping the windows closed also meant having virtually no privacy. We had to keep the shutters/plastic curtains closed all day, leaving the rooms dark.
When we asked for compensation, we were offered a cramped 20m² family room instead of our 50m² and two bathrooms. We would never have chosen such accommodation. When we requested a refund for one night, we were categorically told that refunds are impossible.
Other issues include extremely hot corridors, no air conditioning outside the rooms, misleading breakfast information, and no staff on site. The WhatsApp contact is not even on the island, and keys are left accessible to anyone. Our request for the official complaints book was refused.
The cockroaches and the dismissive way our complaint was handled seriously ruined our stay. We would never return and cannot recommend this property.

2026-08-08 • via Nuitee
P
Patcharamon • family_with_children • th
10
Pros:

Raquel and Lu, hosts, were beyond helpful and friendly. The room is new, clean, comfort, beautiful. Hotel is stylish. Library as well. The notes in each room signifying importance according to name room related to the country made the experience more meaningful and culturally engaged.

2026-08-04 • via Nuitee
U
Underwood • solo_traveller • gb
9
Pros:

Ambiance and decor were excellent

2026-08-04 • via Nuitee
I
ignacio • couple • es
10
2026-08-03 • via Nuitee
B
Becky • extended_group • us
10
Excellent hotel!
Pros:

Great location. Clean. Comfortable beds. Good water temperature and pressure. Comfortable beds. Great bath products. Kind and friendly staff!

Cons:

Nothing. Loved it here! Would definitely stay here again.

2026-07-13 • via Nuitee
A
Alderson • solo_traveller • ca
9
A highly recommended accommodation with excellent facilities and service.
Pros:

The area was quiet and conveniently located near numerous shopping centers.

Cons:

No reserved parking for their guests.

2026-07-11 • via Nuitee
H
Hermaniger • couple • ch
10
Pros:

Sehr schön renoviertes Gebäude an bester Lage. Das Zimmer und Bad war sehr gross und äusserst stilvoll eingerichtet.

2026-07-10 • via Nuitee
D
Denise • family_with_children • us
9
A comfortable hotel in a great location with excellent personalized service.
Pros:

Our stay here included very good communication with what felt like our own personal assistant, answering any questions we had and giving many good recommendations for restaurants. It felt like the we had the whole building to ourselves, it was very quiet and in a very good location, an easy walk to the ocean and to the garden up the hill. The rooms are clean and comfortable. There is an elevator which made it much easier for my parents to go up and down to their room.

Cons:

The rooms are a little small but still comfortable enough. There were other sitting areas available throughout the hotel that made it feel more spacious. I would recommend a bench of some sort for the garden area, my father would have gladly sat outside in that area, but there was not a place to sit.

2026-06-25 • via Nuitee
C
christoph • couple • ch
10
Sehr schön und sehr stilvoll, passt zum Ort und zum UNESCO-Weltkulturerbe!
Pros:

Das ganze Haus ist stilvoll eingerichtet. Lage an der Hauptstrasse dennoch sehr ruhig und Parkplätze verfügbar. Personal sehr freundlich und verfügbar (auch via WhatsApp)

2026-06-16 • via Nuitee
M
Matthew • solo_traveller • us
10
Great little hotel near the marina in the heart of town. Highly recommended
2026-06-07 • via Nuitee
J
José Almeida • extended_group • pt
10
A tranquilidade feita conforto.
Pros:

Foi uma agradável surpresa a estadia neste hotel face à qualidade do mesmo, a sua localização, o profissionalismo e simpatia dos seus colabores e a atenção da proprietária, Raquel Lima.
De facto, um hotel ou um espaço desta natureza, é e deve ser bem mais que as simples paredes que o suportam, os moveis que o decoram ou os pormenores arquitetônicos que o realçam. Um espaço de acolhimento, tem que ter vida, tem que nos dar conforto e aconchego, descanso e tranquilidade. Esses fatores, que muitas vezes se traduzem na diferença entre iguais, só podem ser encontrados na forma como é administrado e na simpatia de quem nos acolhe. Foi apenas uma noite, mas tenho a certeza que voltarei a optar por ficar no Mastro, em muitas outras noites. contacto com o

2026-06-03 • via Nuitee
E
Enrico • solo_traveller • ca
10
2026-06-02 • via Nuitee
M
Maria Antónia Rodrigues • couple • pt
10
Absolutamente incrível!
Pros:

Numa situação excecional de cancelamento do voo e check-in tardio, mostraram-se extremamente disponíveis e atenciosos.

O quarto era impecável e o alojamento é bem localizado, tive de pena de não aproveitar melhor. Cama confortável e casa de banho impecável.

2026-05-31 • via Nuitee
S
Stefan Jongen • couple • nl
9
Aanrader
Pros:

Wij kwamen hier per toeval terug door een geannuleerde vlucht. De manier waarop wij door de eigenaresse zijn opgevangen is absolute service en meer. Zij heeft er alles aan gedaan om onze vervelende ervaring te verzachten en mee te denken wat voor ons de beste oplossing was, ook nadat een tweede keer een vlucht werd geannuleerd. Ook veel hulp en tips bij de afhandeling van de claim, maar ook wat te bezoeken en waar te gaan eten/drinken.

De accommodatie zelf ligt in het centrum van Angra do Heroísmo, dicht bij leuke restaurants en barretjes, een goede uitgaanspositie voor dingen te ontdekken in de stad. De "India" kamer was een ruime suite met bank, tv, bed, koffiezetapparaat en airconditioning. De suite was schoon en het ontbijt prima, tafel netjes opgemaakt en voorzien van vers eten op de afgesproken tijd.

Cons:

-

2026-05-30 • via Nuitee
K
Kurt • couple • at
10
Kleines nettes Boutiquehotel in zentralster Lage!!
Pros:

Sehr zentrale Lage.
Eine nette Dame die sich um alles gekümmert hat.
Gute Ausstattung der Suite, alles sehr sauber.
Wir haben wegen Flugstornierung ganz kurzfristig gebucht. Trotzdem alles geklappt. Code für die Eingangstüre rasch per Mail erhalten und die Dame kam auch rasch vorbei um die Zimmerschlüssel zu übergeben. Ankunftszeit war immerhin 21 Uhr und gebucht um 20 Uhr. Großes Danke daher!!

2026-05-28 • via Nuitee