Hyatt House San Juan

Hotels
•
Hyatt House
8.7 (692 reviews)
615 Ave Distrito De Convenciones , San Juan , pr

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Steep room pricing
Need for better cleanliness

Categories

Cleanliness
8.34
Some reviews mentioned the need for more cleanliness in common areas.
Service
9.31
Many reviews highlighted the super friendly and helpful staff.
Location
9.35
Guests appreciated the perfect location near the cruise port and restaurants.
Room Quality
7.8
Some rooms were reported as outdated and had strange smells.
Amenities
8.33
Amenities were generally good, but some guests desired better maintenance.
Value for Money
8.79
Room pricing was mentioned as slightly steep, but overall value was considered good.
Food and Beverage
8.84
Breakfast was generally praised, though there were some notes on service inconsistency.
Overall Experience
8.81
Overall, guests had a good experience with the hotel and would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:04

Property Description

Luxurious Amenities

Experience comfort and convenience at Hyatt House San Juan, located just minutes away from Old San Juan and Condado beach. Enjoy free WiFi, an outdoor pool, and a restaurant during your stay.

Spacious Rooms with Stunning Views

Relax in rooms equipped with a TV, air conditioning, and a kitchenette. Take in the city and river views from your window. Each room also includes a private bathroom and seating area.

Convenient Facilities

Take advantage of the fitness center, meeting rooms, and shared lounge. Laundry services and complimentary breakfast add to the convenience of your stay.

Book now to indulge in a luxurious stay at Hyatt House San Juan and explore the nearby attractions like Fort San Felipe del Morro and San Juan's Contemporary Art Museum.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

8.7
Based on 692 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
A
Arroyo • solo_traveller • pr
10
Hyatt, convention center.
Pros:

Location, accessibility, view from thebroom breakfast.

Cons:

I found long dark hair in the bathroom floor.

2026-06-18 • via Nuitee
E
Elizabeth • couple • us
8
2026-06-18 • via Nuitee
M
Milly • extended_group • pr
9
Nice
Pros:

The room Was perfect

Cons:

Everything was good

2026-06-16 • via Nuitee
C
Carmen • solo_traveller • pr
10
Pros:

Super lindo, empleados amables, variedad en el desayuno, cerca del Choliseo, Distrito T mobil. La piscina super nice. Ambiente tranquilo y limpio.

Cons:

No tengo quejas

2026-06-15 • via Nuitee
J
Juan • extended_group • pr
10
Estancia inolvidable.
Pros:

Servicio excepcional, limpieza buena y personal muy atento.

Cons:

El shutters debe ser un poco más por la noche se terminaba el servicio a las 5:30pm cuando un hotel tiene los centros de actividades a varias millas

2026-06-15 • via Nuitee
F
Felicita • solo_traveller • pr
10
2026-06-14 • via Nuitee
F
Felicita • solo_traveller • pr
10
2026-06-14 • via Nuitee
C
Christian • couple • pr
9
Cons:

To small

2026-06-13 • via Nuitee
D
Donna • solo_traveller • us
9
It was very relaxing and enjoyable. Oh, I loved the workout gym on the premises.
Pros:

My husband and I truly appreciated the friendly and welcoming staff, as well as their prompt assistance whenever we needed it. The facility was exceptionally clean and well-maintained, creating a comfortable and pleasant environment. The breakfast was an added bonus and a service we thoroughly enjoyed.

Cons:

We experienced a minor plumbing problem in our suite, but it was promptly addressed by the hotel’s engineers.

2026-06-12 • via Nuitee
S
Sr. Joselyn • solo_traveller • pr
9
Bueno...
Pros:

Service and breakfast

Cons:

Costo por parking

2026-06-12 • via Nuitee
W
William Guillen Garcia • family_with_children • pe
8
Excelente estancia en Puerto Rico
Pros:

Ubicación, habitación y desayuno

Cons:

Todo ok

2026-06-10 • via Nuitee
B
BRENDA L • couple • pr
10
2026-06-09 • via Nuitee
S
Shirley • couple • pr
10
Excellent Choice to travel with kids
Pros:

Location and facilities

2026-06-09 • via Nuitee
T
Terry • couple • us
10
Highly recommend and 5-10 mins away from everything
Pros:

Love all Hyatt houses

Cons:

Nothing bad to say about this place

2026-06-09 • via Nuitee
R
Romero • solo_traveller • pr
9
2026-06-09 • via Nuitee
R
Ricardo Augusto • solo_traveller • br
4
Muito cara!
Pros:

Estacionamento incluso.

Cons:

Custo da diaria excecivo e localização.

2026-06-08 • via Nuitee
W
Wilson • solo_traveller • pr
9
2026-06-07 • via Nuitee
A
Andres • extended_group • pr
10
Súper me gustó
Pros:

Excelente

Cons:

Estaba todo perfecto

2026-06-07 • via Nuitee
J
joadelis • family_with_children • pr
10
2026-06-05 • via Nuitee
J
JEAN • extended_group • us
10
2026-06-05 • via Nuitee