Hotel City Inn Basel

Hotels
7.6 (2305 reviews)
Elisabethenanlage 5 , Basel , ch

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Safety deposit box
Soundproof rooms
Non-smoking throughout
Allergy-free room
Public transport tickets
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Room cleanliness issues
Small room size

Categories

Cleanliness
6.66
The room cleanliness was negatively impacted by maintenance issues and unpleasant odors reported.
Service
8.63
Staff were described as attentive and helpful during the stay.
Location
8.67
Positive mentions of convenient location near transportation and attractions.
Room Quality
6.62
Many reviews mentioned small room sizes and some maintenance issues.
Amenities
7.75
Standard amenities were available, but some guests were looking for more.
Value for Money
7.11
Some guests noted the price did not reflect the state of the rooms.
Food and Beverage
7.66
Breakfast options received mixed reviews, with some items lacking variety.
Overall Experience
7.73
Overall experience was decent, though some issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:12

Property Description

Central Location in Basel
Hotel City Inn is conveniently situated in the heart of Basel, just a short tram ride away from the Congress and Exhibition Centre. Surrounded by theatres and museums, our hotel offers the perfect base for exploring the city on foot.

Modern Rooms and Amenities
Experience comfort and style in our air-conditioned, non-smoking rooms featuring contemporary decor, private bathrooms, and complimentary WiFi access. Each room is equipped with a flat-screen cable TV, a work desk, and a hairdryer to cater to all your needs during your stay.

Convenient Dining Options
Indulge in delicious regional dishes and refreshing drinks at the bar and restaurant located in the adjacent hotel, accessible through a convenient passage. Enjoy the pleasant weather on the terrace while savoring your meal.

Book your stay at Hotel City Inn now for a memorable experience in Basel!

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.


Please note that the entrance of the hotel is at Centralbahnplatz 14Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for CHF 40 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 30 per day.

Location

Guest Reviews

7.6
Based on 2305 reviews
Cleanliness: 6.66
Service: 8.63
Location: 8.67
Room Quality: 6.62
Amenities: 7.75
Value for Money: 7.11
Food and Beverage: 7.66
Overall Experience: 7.73
J
Jillian • solo_traveller • us
5
You get what you pay for
Pros:

It’s around the corner from the train station so the location is convenient.

Cons:

The elevator doesn’t go to all of the rooms. I had to carry my suitcase up a flight of stairs. The AC didn’t work that well and it made annoying noises that I couldn’t sleep through. The beds were hard as a rock. The sink and shower didn’t drain very well.

2026-05-30 • via Nuitee
E
Elke • solo_traveller • de
5
Ziemlich enttäuscht!
Pros:

Nur die Nähe zum Bahnhof!

Cons:

Keine Rampe für den Koffer, man muss den Koffer über mehrere Stufen tragen.
Das Frühstück sehr spartanisch, keine große Auswahl in allen Belangen. Das Restaurant: Die Sauberkeit der Tische und abgeräumt wurde auch nicht , z.B.leere Gläser! Preisleistung stimmt nicht. Ich würde das Hotel nicht weiterempfehlen. Ich selbst buche das Hotel nicht wieder.

2026-05-30 • via Nuitee
G
Gabriele • couple • ch
1
2026-05-30 • via Nuitee
çalış • couple • tr
7
Pros:

Ulaşım imkanları çok iyiydi, tren garına çok yakın. Oda beklediğimizden küçüktü ancak 1 gece kaldığımız için problem değildi. Temizdi, çalışanlar ilgiliydi.

2026-05-30 • via Nuitee
R
Rafal • family_with_children • pl
8
Pros:

The hotel has a great location, very close to the SBB train station. The room was clean, and the breakfast was decent.

2026-05-29 • via Nuitee
C
Christina • solo_traveller • de
5
2026-05-29 • via Nuitee
R
Rafal • family_with_children • pl
8
Pros:

The hotel has a great location, very close to the SBB train station. The room was clean, and the breakfast was decent.

2026-05-29 • via Nuitee
K
Katrin • solo_traveller • de
8
Pros:

Sehr gute Lage direkt am Bahnhof, alles sauber und ordentlich.

2026-05-28 • via Nuitee
O
Orsolya • solo_traveller • hu
6
2026-05-28 • via Nuitee
M
Melanie • solo_traveller • de
8
2026-05-27 • via Nuitee
D
Dr. Sourav Pr. Mukherjee • solo_traveller • se
7
overall good
Pros:

great location and breakfast..value for money

2026-05-26 • via Nuitee
L
Laoo_G • solo_traveller • ch
8
Good for short stays
Pros:

+ cleaness
+ location
+ comfy bed & pillow
+ tea/coffee station outside the room

Cons:

- very small room (felt a bit cramped), but with everything you need for a brief stay

2026-05-26 • via Nuitee
S
Samuel • solo_traveller • pt
2
Not worth the price of 125€ per night!
Pros:

Location, Staff

Cons:

I was given a room at the very last floor without elevator where you have to carry your luggage through 3 floors in terrible curved wooden stairs. The hotel is within a complex of buildings that were kind of glued together. It's a bit of a maze. The room itself was not bad, but it was too small without space to fully open your luggage unless you do it on the bed. The portable AC was very good though.

2026-05-26 • via Nuitee
D
Didier • extended_group • ch
8
2026-05-26 • via Nuitee
C
Christelle • solo_traveller • fr
8
2026-05-24 • via Nuitee
B
Beata • couple • pl
8
Pros:

Ogólnie hotel ok blisko dworca dobre śniadanie obsługa miła

2026-05-23 • via Nuitee
W
Wilson • couple • be
7
Ok for location but not great
Pros:

Location. Comfortable bed. Tea/ coffee

Cons:

Bathroom issues - shower head broken. Sink plug didn’t work. Shower floor had what looked like black mold in joints. Layout of hotel bit unusual. No view.

2026-05-23 • via Nuitee
V
Valentina • solo_traveller • it
9
Ottimo hotel a Basilea
Pros:

Ottimo hotel nei pressi della stazione ma comodissimo per visitare il centro. Personale accogliente e cortese, colazione buona e varia e stanza molto pulita. Letto comodo e condizionatore funzionale. Buon rapporto qualità-prezzo.

Cons:

Mancanza dell’ascensore per salire al terzo piano (disponibile solo fino al primo). Per la colazione, tuttavia, possibilità di altro ascensore fino all’ottavo piano.

2026-05-23 • via Nuitee
C
Cordula • solo_traveller • de
9
Good location to explore the City.
Pros:

Excellent location directly at SBB station. Still I had a quiet room. You can take several trams into the City or walk on your own. Very convenient.

2026-05-22 • via Nuitee
S
Sandra • couple • au
8
Pros:

Location to the main station was excellent

Cons:

No fridge or tea /coffee making facilities in our room

2026-05-22 • via Nuitee