The Passenger, a Tribute Portfolio Hotel

Hotels
•
Tribute Portfolio
8.4 (913 reviews)
Europastrasse 10 , Salzburg , at

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly staff
Cons:
Issues with room size
Noisy neighbors

Categories

Cleanliness
8.18
Generally clean but issues with room conditions noted.
Service
8.75
Friendly service from staff mentioned positively.
Location
8.89
Convenient location close to shopping and amenities.
Room Quality
7.64
Room size and soundproofing were major concerns.
Amenities
8.67
Good facilities with accessible gym and modern design.
Value for Money
8.13
Price may not reflect the comfort level due to room issues.
Food and Beverage
8.48
Breakfast options good, but could use more variety.
Overall Experience
8.45
Enjoyable stay despite some issues with the room.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:38

Property Description

Luxurious Amenities
Indulge in a fitness centre, terrace, and a stylish restaurant and bar at The Passenger.

Modern Comforts
Relax in air-conditioned rooms equipped with top-notch facilities like a coffee machine, flat-screen TV, and a safety deposit box.

Multilingual Staff
Feel at ease with our friendly receptionists fluent in German, Greek, English, and Spanish.

To experience unparalleled comfort and luxury at The Passenger, book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for € 30 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 913 reviews
Cleanliness: 8.18
Service: 8.75
Location: 8.89
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.48
Overall Experience: 8.45
F
Fynn • solo_traveller • de
8
2026-07-25 • via Nuitee
P
Preuteasa • solo_traveller • ro
10
Pros:

Personal foarte amabil. Sală de fitness excelentă, inclus în preț. Personalul aflat la curățenie excelent. Zonă liniștită. Voi reveni cu siguranță.

2026-07-24 • via Nuitee
H
Heidi • extended_group • de
9
2026-07-24 • via Nuitee
A
Amin • solo_traveller • sa
1
Not recommended
Cons:

I booked but not checked in, they said overbooked

2026-07-24 • via Nuitee
L
Luísa M. • couple • br
10
2026-07-22 • via Nuitee
H
Hamad • couple • sa
1
Pros:

سيء

Cons:

سيء

2026-07-22 • via Nuitee
H
Helal • couple • ae
10
Pros:

النظافة والتعامل الراقي من قبل موظفة الاستقبال ( سارة )

2026-07-22 • via Nuitee
H
Helmut • solo_traveller • at
9
Ich habe den Aufenthalt in diesem Hotel als sehr angenehm empfunden.
Pros:

Ich durfte aus medizinischen Gründen nur Kaffee zum Frühstück zu mir nehmen.

Cons:

Die Größe der Zimmer.

2026-07-22 • via Nuitee
M
Mishari • couple • sa
10
فندق جميل وأنيق ومريح
Pros:

كل شي بالفندق جميل وأنيق:
- الإستقبال والبهو المفتوح والشراحة في المكان.
- الموظفين متعاونين وبشوشين.
- الغرفة والحمام كل شي فيها نظيف ومميز.
- السرير مريح.
- قربة من مركز تسوق تقريباً 400 متر.
- قربه من المطار.

Cons:

- الغرفة ضيقة ويصلح لإقامة مؤقته نظراً لقربه من المطار.

2026-07-22 • via Nuitee
O
Ossama • solo_traveller • il
10
Pros:

Staff very good 👍

Cons:

Every thing is wasted good

2026-07-21 • via Nuitee
K
Katrine • extended_group • dk
10
Meget professionelt på alle måder
Pros:

Søde og venlige, nemt at have hund med. Super morgenmad og mulighed for fitness selv ved en overnatning

Cons:

Alt var godt

2026-07-21 • via Nuitee
M
Massimo • solo_traveller • it
8
2026-07-21 • via Nuitee
W
Wimalarathna • family_with_children • au
3
lack of transparency and poor customer service significantly detracted from what itcould have been.
Pros:

The hotel was clean, modern, and well maintained. The facilities were of a good standard, and the room itself was comfortable. Housekeeping did a good job throughout our stay.

Cons:

Unfortunately, our overall experience at The Passenger, a Tribute Portfolio Hotel, was disappointing due to two significant issues.

Firstly, the hotel required a security deposit upon arrival, despite the Booking.com listing clearly stating that no additional payment or security deposit was required. I raised this with Booking.com, who contacted the hotel on my behalf. However, the hotel maintained its position and did not acknowledge that the information on the listing was inconsistent with their practice. I believe hotels should honour the conditions advertised on Booking.com and be transparent about any additional charges before guests arrive.

Secondly, I was travelling with my 15-year-old son, and the room we were allocated had a completely transparent bathroom, offering virtually no privacy. This was not disclosed in the room description or photos on Booking.com. When I requested an alternative room, I was told I would need to pay an additional fee. The manager handling the matter was not particularly welcoming or customer-focused, and there was little willingness to discuss possible solutions or show flexibility, even after Booking.com became involved.

The hotel's location was also less convenient than expected, requiring additional travel to reach the main attractions.

2026-07-20 • via Nuitee
I
ismet ertugrul • solo_traveller • tr
10
2026-07-19 • via Nuitee
G
Graham • couple • au
8
Cons:

Shower wasnt working properly

2026-07-18 • via Nuitee
J
Jason • family_with_children • ca
10
A must stay hotel if you're in Salzburg!
Pros:

The breakfast was amazing with lots of choices. It was a bit expensive for breakfast but the cost made sense with the vast array of choices. We had 2 vegan relatives with us who had plenty to choose from also.

Cons:

Not much to dislike. The hotel was clean and close to everything we wanted to do. I really do not have anything negative to say about the hotel.

2026-07-18 • via Nuitee
S
siddharth • solo_traveller • ae
6
Clean but expensive
Pros:

The rooms were clean. Mall nearby with public transport.

Cons:

Very expensive. The rooms were very small. Breakfast is very expensive.. parking is expensive.. location is far from the old town and other key tourist areas. .

2026-07-18 • via Nuitee
A
Anny • couple • es
4
Estafa
Cons:

No me ha gustado que me hayan retenido 800€ el 20 de junio, el día 23 de junio me cobraron los 650€ que costó el alojamiento y estamos a 17 de julio y los 800€ siguen retenidos, no puede ser que pase tanto tiempo para hacer una liberación de los fondos. Por favor, necesito que se libere el dinero inmediatamente.

2026-07-17 • via Nuitee
K
Kevin • solo_traveller • se
7
2026-07-17 • via Nuitee
A
Alex • couple • gr
7
2026-07-16 • via Nuitee