Eltham Gateway Hotel & Conference Centre

Hotels
6.6 (1146 reviews)
1339 Main Road , Eltham , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Unclean rooms
Limited amenities

Categories

Cleanliness
3.93
Numerous complaints about dirtiness and unclean rooms.
Service
9.4
Many reviews highlighted exceptional service and helpful staff.
Location
8.44
Convenient location for many guests, close to amenities and family.
Room Quality
6.39
Some rooms are described as dated and old, yet clean.
Amenities
6.92
Some amenities mentioned as lacking, but generally acceptable.
Value for Money
5.88
Good value considering location but issues with cleanliness.
Food and Beverage
4.93
Lack of provisions like breakfast and limited kitchen amenities.
Overall Experience
6.9
Mixed feelings, with some guests happy despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:19

Property Description

Garden Oasis Retreat

Nestled on 2 acres of lush gardens, Eltham Gateway Hotel offers a serene escape with air-conditioned rooms overlooking the picturesque grounds. Enjoy your stay with modern amenities such as 32-inch flat-screen TVs and free Wi-Fi.

Convenience at Your Fingertips

Take advantage of the conference facilities for your business needs, while the free parking ensures a hassle-free stay. Explore nearby attractions like Yarra Valley Parklands and Doncaster Westfield Shopping Centre, both just a short drive away.

Renovated Comfort

Indulge in newly renovated rooms, some with kitchenettes, en suite bathrooms, and garden views. With guest laundry facilities and room service, Eltham Gateway Hotel caters to all your needs for a relaxing stay.

Book now to experience tranquility and comfort at Eltham Gateway Hotel.

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card.

If you expect to arrive outside reception opening hours, please inform Eltham Gateway Hotel & Conference Center in advance, using the contact details found on the booking confirmation.

Please note check in times are as follows:
Monday-Thursday 08:30-20:30
Friday 08:30-21:30
Saturday 09:00-22:00
Sunday: 09:30-17:00
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1146 reviews
Cleanliness: 3.93
Service: 9.4
Location: 8.44
Room Quality: 6.39
Amenities: 6.92
Value for Money: 5.88
Food and Beverage: 4.93
Overall Experience: 6.9
T
Travellingsnail70 • solo_traveller • au
5
Good for staying overnight in Eltham
Pros:

Good for a night's stay for work, bed was comfortable, lights were soft and gentle. Some of the designs were lovely. Had kettle and teamaking facilities, a TV, and good heating which was important as it is very cold up there in Eltham at this time of the year (Winter).

Cons:

Not very clean, housekeepers need to do better! Many fingerprints were on the glass shower, the bench in bathroom did not look cleaned properly, a bit of a strange musty smell, curtains were broken could not close fully, power point behind bed was ripped out halfway, and I needed a powerpoint for my phone charging and to be next to my bed! Then the manager came into my room early at checkout time! I did not appreciate the invasion of my privacy. Good thing I was not naked, but it was not nice. I am unsure but I think I was charged more than initially shown on my booking, and if that was for parking then I was misled as it said free parking.

2026-06-26 • via Nuitee
M
Michele • solo_traveller • au
8
Pros:

It's obviously an older establishment but it's still value for money and was situated close to where i wanted to be.

Cons:

The need was a little uncomfortable and being able to see in the shower from the room was a little disconcerting but overall i have no serious complaints

2026-06-12 • via Nuitee
E
Emma • family_with_children • au
5
While it was comfortable, it isn’t somewhere we’d stay again.
Pros:

Car parking, room was ok

Cons:

There was no sign to have our room made up which meant getting clean towels and linen was difficult. Only one access card was provided which was difficult with three of us sharing a room. The room obviously hadn’t been cleaned properly as there was rubbish and water bottles left down one side of a bed.

2026-06-08 • via Nuitee
P
Pauline • couple • au
8
2026-06-05 • via Nuitee
S
Shannon • couple • au
6
Pros:

Location

Cons:

Very steep access.

2026-05-24 • via Nuitee
J
Jemima • solo_traveller • au
5
2026-05-24 • via Nuitee
W
Woolcock • couple • au
4
2026-05-24 • via Nuitee
S
Sheena • family_with_children • au
4
Never again
Pros:

Location only

Cons:

The disruptional people that live there, rude and disrespectful

2026-05-21 • via Nuitee
Y
yang • solo_traveller • au
9
2026-05-21 • via Nuitee
J
Jacqui • couple • gb
6
Served the purpose in providing overnight accommodation while visiting friends.
Pros:

Good sized room, comfortable bed and shower OK. Air conditioning effective for heating up the room

Cons:

On arrival not much of a greeting, just handed over the key. Room was absolutely freezing, had to put air con on to warm it up and then again first thing in the morning. The whole place looked a bit run down and could not quite make out what sort of hotel it was trying to be. It really needed some TLC.

2026-05-21 • via Nuitee
Y
Yvonne • couple • au
7
2026-05-18 • via Nuitee
E
Emily • extended_group • au
6
2026-05-16 • via Nuitee
M
Michelle • solo_traveller • au
6
Cons:

We booked a room with two queen beds and a spa and they checked us in to a room with two double beds. They gave us another room with a spa that didn't work

2026-05-16 • via Nuitee
D
Douglas • couple • au
7
2026-05-14 • via Nuitee
M
Mayne • extended_group • au
8
2026-05-14 • via Nuitee
S
Stuart • couple • au
5
Served the purpose for an overnight stay. People yelling well into the night after 10pm onwards not great.
Pros:

Location

Cons:

Noise at night from permanent residents

2026-05-13 • via Nuitee
C
catlin • couple • au
5
Pros:

Ease of access.

Cons:

There was a dispute with the permanent residents. I wouldn’t have stayed at a place that had permanent residents

2026-05-13 • via Nuitee
J
Jacob • couple • au
1
2026-05-12 • via Nuitee
C
Chantelle • solo_traveller • au
7
Pros:

I like the location, it is near a main road, however, couldn't hear the road and it is very peaceful during the night.. The Staff were kind, the Beds were comfortable.

Cons:

Look - The place has A LOT of potential, the property does need a really good clean up, repairs a lot of work, however, understandable it is old and will cost a lot of money, but it does need to be done sooner rather than later. I work in this profession and it looks to me (my assumptions) by how the rooms are cleaned/managed the staff might lack in hospitality training.

But it is a basic stay, good value, just has a lot of work needed done.

2026-05-11 • via Nuitee
S
Susie • solo_traveller • au
5
Cons:

Needs to be updated

2026-05-10 • via Nuitee