Afaq Al Iman Hotel

Hotels
6.6 (628 reviews)
2679 عمر ابن عبدالعزيز , Al Madinah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Non-smoking throughout

Review Highlights

Pros:
Location
Value for Money
Cons:
Cleanliness
Service
Room Quality

Categories

Cleanliness
4.61
Rooms were unclean and not hygienic, with complaints about dirt and used items.
Service
5.58
Receptionists were rude and unhelpful, contributing to a negative experience.
Location
7.62
Location is decent but requires taxi to reach significant sites.
Room Quality
5.57
Rooms had issues such as leaking bathrooms and noise disturbances.
Amenities
5.6
Limited amenities and poor maintenance.
Value for Money
8.06
Price does not reflect the quality provided.
Food and Beverage
8.61
No specific complaints, but not mentioned in detail.
Overall Experience
7.18
A mix of poor and satisfactory experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Prime Location

Comfortable Accommodation

Friendly and Helpful Staff

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

6.6
Based on 628 reviews
Cleanliness: 4.61
Service: 5.58
Location: 7.62
Room Quality: 5.57
Amenities: 5.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 7.18
J
Jawad • solo_traveller • sa
7
2026-11-07 • via Nuitee
A
Amir • solo_traveller • sa
7
2026-11-06 • via Nuitee
J
Jansher • family_with_children • sa
5
2026-11-06 • via Nuitee
J
Jansher • couple • sa
5
2026-11-06 • via Nuitee
J
Jansher • couple • sa
5
Bed Experience
Pros:

Parking

Cons:

Staff not good
Washroom not clea

2026-11-06 • via Nuitee
A
Ahmed • couple • sa
1
2026-11-06 • via Nuitee
J
Jansher • couple • sa
5
2026-11-06 • via Nuitee
M
Mohamed • family_with_children • sa
8
2026-11-06 • via Nuitee
A
Ahmed • couple • sa
1
أقسمت بالله بعدم النزول في هذا الفندق مرة اخري من سلبيه الاستقبال
Pros:

الخدمة سي جدا والاستقبال غير متعاون ولا يحل اي مشكله ولا يتجاوب أقسمت بالله بعدم النزول في هذا الفندق مرة اخري

Cons:

مشاكل في الغرفه مثل النظافة وعدم وجود إنترنت داخل الغرفه وابلغت الاستقبال كان الرد سي جدا وعدم التجاوب وجلست بهذا المشاكل لغاية المغادرة وتعامل بكل سلبيه

2026-11-06 • via Nuitee
M
Manahil • solo_traveller • ae
9
Pros:

I loved the beds and the location. They were a lot of shops near by and they had shuttle bus service which was perfect for us

2026-11-05 • via Nuitee
U
Umar • family_with_children • ca
8
2026-11-05 • via Nuitee
F
Fawaz • solo_traveller • ae
8
Pros:

I particularly appreciated the friendly, professional, and helpful staff, the excellent location, and the high standards of cleanliness. The room was spacious, comfortable, and well-maintained, making the overall stay enjoyable and relaxing.

Overall Recommendation:
I would definitely recommend this hotel to others. It offers a pleasant stay with excellent staff, a convenient location, clean facilities, and comfortable rooms. With a few improvements to the in-room amenities and better value for money, it could provide an even better guest experience. I would be happy to stay here again.

Cons:

The room rate is slightly higher than expected considering the facilities provided.

Additionally, several basic amenities were missing from the room, including:

- Chair
- Toothbrushes
- Coffee and tea bags
- Spoons
- Drinking glasses
- Complimentary drinking water

Providing these essential amenities would significantly improve the guest experience and make the stay more comfortable.

One of the main concerns during my stay was the lack of adequate sound insulation. Noise from neighboring rooms, as well as footsteps and guest movements along the corridors, was clearly audible inside the room, affecting privacy, comfort, and the overall quality of rest.

I strongly recommend that hotel management address this issue by installing sound-absorbing carpets in the corridors and improving the acoustic insulation between guest rooms. A quieter environment is essential to ensuring a comfortable and relaxing hotel experience, particularly for guests seeking a peaceful stay.

2026-11-04 • via Nuitee
A
Ahmed Elmashtoly • solo_traveller • sa
8
2026-11-04 • via Nuitee
M
Mohammed Hashim • family_with_children • sa
8
2026-11-04 • via Nuitee
A
Asmaa • extended_group • sa
7
Pros:

تعاامل الاستقبال ممتاز جدا ومرضي لنا

Cons:

تهوية دورة المياه لاتعمل والمجفف

2026-11-04 • via Nuitee
M
Mohammad • family_with_children • sa
7
Pros:

Clean property

2026-11-03 • via Nuitee
F
Filali • couple • sa
7
2026-11-03 • via Nuitee
O
Omar • solo_traveller • sa
10
Pros:

طاقم عمل رائع كل الشكر وخاصة الأخ عامر في الاستقبال ✅️🙋🏻‍♂️ .

2026-11-03 • via Nuitee
K
Khalil • solo_traveller • sa
10
Pros:

موقع الفندق جيد والتجربة كانت رائعة

2026-11-03 • via Nuitee
S
Sharif • solo_traveller • de
10
2026-11-02 • via Nuitee