House of Good Things

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Extremely disappointing experience – misleading room description and unacceptable treatment

We booked what was advertised as a Family Room, described as having one large/king bed and two sofa beds, for our children. Based on this description, we expected the room to comfortably accommodate them.

When we arrived, the hotel staff took and checked the passports and allowed the children to check in without raising any issue or requesting any additional payment. The reservation had already been paid through Booking.com.

The next day, however, the staff suddenly claimed that the room was booked for only one person and demanded additional payment for each child. This was extremely confusing considering that they had checked the passports at check-in and said nothing about any problem then.

The room itself also did not match the description we booked. Instead of two sofa beds, there was only one sofa, which did not even convert into a bed, plus an extra bed. Basic necessities were also missing: there was no toilet paper, no proper supply of towels, and no blankets.

During our stay, the room was not cleaned once, nor were basic supplies replenished.

The worst part was the way we were treated when my husband and I came to collect our children. A female staff member began shouting at us, insisting that the room was for one person and telling my husband and me that we were not even allowed to enter the room we had paid for. We repeatedly explained that we were not staying in that room; we had separate accommodation and were simply coming to collect our children.

The discussion became heated, and while ordering us out, the staff member repeatedly used the word “Arab / Arap” while telling us to leave. Whatever explanation the hotel may have for the reservation issue, referring to our Arab identity during an argument while ordering us out made the experience feel humiliating and discriminatory.

Für uns gab es nichts zu beanstanden.

the room was so dirty the staff were absent , there is a cazy woman there shés so dangerouse.

Las fotos no se corresponden con la realidad,parece mucho mejor en las fotos de lo que luego es.la habitación no es bonita para nada.Habitación doble enana con un baño minúsculo.Solo estuvimos una noche ya que llegamos de madrugada,pero no lo recomiendo para más días

Tampoco me gustó que en la información hablan de la 10 min al aeropuerto y lo metes en Google Maps y salen 30 minutos,engañoso ya que lo cogimos por la cercanía del aeropuerto ya que llegábamos muy de noche
El chico que los atendió correcto pero no amigable ni majo

Nella nostra camera il bagno era invivibile, non avevamo carta igienica e il centro storico la sera è davvero caotico e rumoroso (per via dei tanti locali in zona).

Что без разрешения и без предупреждения заходили в номер, когда нас не было - это было самое худшее.

В отеле не дают утюг, могут сами погладить стоимость глажки одной вещи 100 лир при этом оплачивать картой нельзя
сходили в соседний отель они любезно нам дали погладить вещи бесплатно)

There were mosquitoes in the room. The shower hose connected to the showerhead was broken, causing the water flow to be very weak and making it difficult to take a proper shower.

La chambre est petite, les toilettes salle de bain pas clean du tout et avec des équipements cassés

Alles perfekt :)

The first room they gave us was in the basement and immediately I smelled mold and it started bothering my sinuses. I asked to switch rooms which he said there was only one room available unless we wanted to pay 2000 more. We switched to a really small room and this room smelled like someone spilled a bottle of super strong axe cologne in there (a horrible smell). It started to give us a headache. I think they were trying to cover up the smell of the drain in the bathroom. I thought it would air out when we went for food. But when we got back the smell was the same and it didn’t go away for the whole night even with the window open and fan going. The smell stuck to our clothes and we can still smell it the next day.
Don’t give people on holiday moldy rooms or rooms that smell of super strong fragrance that gives people migraines!!