Hotel O New Alipore

Hotels
6.6 (32 reviews)
Plot No 146, Road F, Beside Kailash Pandit Lane, Oppostie Buroshibtalla, New Alipore , Kolkata , IN

listing image 1
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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Luggage storage
Daily housekeeping
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly and helpful receptionist and junior staff
Able to accommodate a multi-day stay
Cons:
Charged for an extra day despite 3 days' notice and no refund provided
Manager (Suvrajit Bose) reportedly ignored calls and did not address refund complaint
Washroom fittings (jet & commode) not working properly

Categories

Cleanliness
6.6
Not mentioned in the review; assumed standard quality for this hotel tier.
Service
9.5
Receptionist and junior staff were praised for their behavior and helpfulness; however, there was a significant managerial issue separately noted.
Location
6.6
Not mentioned in the review; assumed standard quality for this hotel tier.
Room Quality
5.9
Washroom fittings (jet & commode) were reported as not working properly, indicating maintenance issues affecting room quality.
Amenities
6.6
Not mentioned in the review; assumed standard quality for this hotel tier.
Value for Money
5
Negative: guest was charged for an extra day despite prior notice and a promised refund was not provided, reducing perceived value.
Food and Beverage
6.6
Not mentioned in the review; assumed standard quality for this hotel tier.
Overall Experience
6
Mixed: a generally acceptable stay and helpful junior staff, but manager's alleged cheating and ignored calls significantly marred the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-05 07:10

Property Description

Super Hotel O New Alipore, formerly White Palace, offers comfortable rooms with free WiFi and room service. Convenient Location near Kalighat Kali Temple and Nandan. Family-Friendly Atmosphere with spacious family rooms. Delicious Breakfast Options including a daily continental breakfast. Book now for an enjoyable stay in Taliganja.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.6
Based on 32 reviews
Cleanliness: 6.6
Service: 9.5
Location: 6.6
Room Quality: 5.9
Amenities: 6.6
Value for Money: 5
Food and Beverage: 6.6
Overall Experience: 6
T
Tapan Kumar • solo_traveller • us
1
Not for honest guest, a sex racket
Pros:

Very bad. I had a confirmation but did not accept my reservation

Cons:

They sell the property to the hourly rental for unhealthy rental

2026-09-15 • via Nuitee
A
Ahmad • solo_traveller • in
10
Pros:

Over all good but there are minor incomfort thai is avoidable.

2026-08-31 • via Nuitee
N
Nikita • couple • in
1
Horrible stay
Pros:

There was not a single thing which I like in this hotel

Cons:

The room was dirty, the bed sheet was having number of holes, a pungent smell was is there in the room. The washroom was un cleaned.
Overall it was a horrible experience

2026-08-22 • via Nuitee
C
Chandra • solo_traveller • in
10
2026-08-06 • via Nuitee
G
Gautam • couple • in
10
2026-06-22 • via Nuitee
S
Sharma • solo_traveller • in
1
Refund my extra payment
Pros:

We have to pay two times as property denied the previous online payment n its still not refunded by the company or property

Cons:

Have to pay double for single day stay

2026-05-19 • via Nuitee
M
Massimiliano • solo_traveller • it
1
Pros:

Nulla

Cons:

Sono arrivato e non accettano stranieri , solo indiani , ma perché allora c'è la possibilità di riservarlo online dall' Italia ?

2026-05-11 • via Nuitee
N
Nitin • solo_traveller • in
10
2026-04-21 • via Nuitee
A
Amit • couple • in
10
2026-04-15 • via Nuitee
K
KASRANG • couple • in
10
2026-04-09 • via Nuitee
J
Jagdamba Prasad • family_with_children • in
1
Me & my husband stayed there for 09 days(12march-20march),amount taken (12march-21march)
Pros:

We stayed there for 10days, I liked the Receptionist & junior staff Behavior but manager (Suvrajit Bose) did cheat with us even not replying to our calls.
Washroom jet & commode was not working properly,

Cons:

"I stayed there for 9 days, but I was charged for 10 days, even though I had informed them 3 days in advance that my college work was finished,they told ok we will refund your & finished they haven't provide any refund.Please help me to get a refund for 1 day,I'm also a student only. My gaurdian also requested again & again the manager did not pick up my calls, nor did they provide the refund." Even he was not present on Duty only 16-18years staff was there,they were telling he is in movie hall,Till 2-3days he ignored our calls,He did total cheat with us. In future for the next semester Examination my parents will not allow us to there to stay.
Complaint-
Stay Duration: 9 Days
Charged For: 10 Days
Notice Given: 3 days prior
Action Needed: 1day refund
Issue: Manager (Suvrajit Bose)ignoring calls 9times

2026-03-26 • via Nuitee
A
Anupam • couple • in
10
2026-03-16 • via Nuitee
D
Ds • couple • in
10
2026-03-11 • via Nuitee
L
Laskar • solo_traveller • in
10
2025-09-14 • via Nuitee
K
Kumar • extended_group • in
2
2025-09-12 • via Nuitee
S
SSD • solo_traveller • in
8
2025-08-28 • via Nuitee
D
Das • solo_traveller • in
8
2025-08-03 • via Nuitee
S
Saumyajit • couple • in
5
2025-07-02 • via Nuitee
A
Anonymous • family with young children • in
10
Exceptional
2025-06-23 • via Nuitee
J
Jaswinder • review category business travellers • in
10
Exceptional
2025-06-20 • via Nuitee