Palestine Montaza Alexandria

Hotels
•
Accor
8.3 (4243 reviews)
Al Montazah Palace , Alexandria , EG

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent and attentive staff/service (several named staff praised)
Prime seafront location with great views
Clean rooms and helpful reception
Delicious and varied breakfast
Facilities available and generally in good condition
Complimentary upgrades and functioning Wi‑Fi reported
Cons:
Perceived high rates / value for money concerns
Some aspects of property are dated (old furniture, elevator concerns)
Bathroom/bathtub needs repair or is inconvenient
A/C not always working well or no individual temperature control
Breakfast area can be crowded at busy times
Magnetic door key/card malfunctions reported
Delayed room delivery/check-in timing and golf-cart transfers cited as inconvenient

Categories

Cleanliness
8
Generally reported as very clean in multiple reviews, though a few guests noted cleanliness issues and bathroom repairs needed (one review explicitly said 'not clean' and another mentioned the bathtub and bathroom needing fixes).
Service
9.3
Consistently excellent service noted across reviews: multiple guests praised staff by name, reported very helpful and courteous reception and front-office teams, upgrades and attentive hospitality.
Location
9
Strongly positive: many guests cite an excellent seafront location, great views and consider the location a highlight of their stay.
Room Quality
8
Rooms praised for views and cleanliness, but several mentions of older furniture, an inconvenient bathtub arrangement and some dated elements that lower the score slightly.
Amenities
8.2
Facilities generally described as available and in good condition; some operational issues (A/C performance, crowded breakfast space) were mentioned but overall amenities are adequate for the hotel tier.
Value for Money
6.2
Mixed to negative sentiment: at least one review explicitly said rates are high and the property not worth the price; this category is weaker relative to others.
Food and Beverage
8.8
Breakfast and F&B receive strong praise (described as good, delicious and varied), though breakfast service can be strained when very crowded.
Overall Experience
8.9
Overall stays are described as wonderful by many guests, with repeated recommendations and intentions to return, tempered by occasional operational or value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Luxurious Mediterranean Getaway

Set on 350 acres of lush gardens overlooking a Mediterranean cove, Helnan Royal Hotel - Montazah Gardens offers a serene escape.

Luxurious Rooms with Spectacular Views

Indulge in spacious rooms with oriental carpeting, free internet, and balconies showcasing stunning sea views. Some rooms even overlook the historic Montaza Palace.

Relaxation and Dining Options

Unwind by the outdoor pool or on the private seafront sun terrace. Enjoy a wide range of culinary delights and beverages at the hotel's restaurants and bar, both indoors and outdoors.

Book your stay now at Helnan Royal Hotel - Montazah Gardens for a tranquil and luxurious experience by the Mediterranean Sea.

Important information:

Please note that the rate for the ‘Special Offer - Egyptians Only’ room is exclusive for Egyptians only. Additional charges are applicable if a valid Egyptian ID or Egyptian passport is not presented upon check-in.

Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

Please note that proper swim attire must be worn in the swimming pool.

Please note that all bed preferences are based on availability and cannot be guaranteed by the hotel.

Our Guest is allowed for car Entrance From Montazah Main Gate To the Hotel but taxi not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 4243 reviews
Cleanliness: 8
Service: 9.3
Location: 9
Room Quality: 8
Amenities: 8.2
Value for Money: 6.2
Food and Beverage: 8.8
Overall Experience: 8.9
I
Ihab • couple • eg
9
Excellent hospitality from all staff and exceptional facilities Location
Pros:

Properly was perfect the room is very clean and all facilities are Available in excellent condition

Cons:

Nothing

2026-10-31 • via Nuitee
H
Hassan • couple • eg
9
2026-10-31 • via Nuitee
Y
Yasser • extended_group • eg
10
2026-10-31 • via Nuitee
M
Mohamed • couple • sa
8
2026-10-29 • via Nuitee
H
Hosam • family_with_children • eg
9
2026-10-26 • via Nuitee
A
Ali • couple • eg
10
2026-10-25 • via Nuitee
A
Ahmed • couple • eg
10
2026-10-25 • via Nuitee
A
Ali • solo_traveller • sa
10
تجربة مهمة أنصح بها وسأكررها
Pros:

التعامل الراقي والرائع من مقدمي الخدمة

2026-10-24 • via Nuitee
N
Naji • couple • ae
1
The hotel is not good the rates are high
Pros:

Nothing everything was old furniture and elevator not safe

Cons:

Nothing the property was old and not worth it and not clean

2026-10-23 • via Nuitee
T
Taher • couple • eg
9
My stay at the Palestine Hotel was absolutely wonderful. From the very first moment I arrived, I felt completely at ease
Pros:

My stay at the Palestine Hotel was absolutely wonderful. From the very first moment I arrived, I felt completely at ease. The service from every member of the hotel staff was exceptional—special thanks to Ms. Yoana, Mr. Ahmed Gomaa, and Mr. Islam, the assistant front office manager.

Cons:

Nothing

2026-10-23 • via Nuitee
A
Aahd • couple • ch
10
2026-10-20 • via Nuitee
H
Hegazy • family_with_children • eg
10
2026-10-15 • via Nuitee
Y
YAGOB • extended_group • sa
10
EXCELLENT TRIP.
Pros:

THE LOCATION WAS EXCELLENT.BREAKFAST WAS GOOD.STAFF WERE FRIENDLY AND HELPFULL.

Cons:

THE A/C WAS NOT GOOD. NO CONTROL OF THE TEMPRETURE.

2026-10-13 • via Nuitee
R
ramy • solo_traveller • eg
10
Pros:

All

Cons:

Nothing

2026-10-13 • via Nuitee
A
Amr • couple • eg
7
2026-10-13 • via Nuitee
A
Amina Deyab • solo_traveller • eg
8
Pros:

I liked the room view, the food taste

2026-10-12 • via Nuitee
H
Heba • solo_traveller • eg
9
Excellent location
Pros:

I like the location and the view is also very nice.
The staff from reception all very nice, Radwa was very helpful

Cons:

Breakfast when it’s crowded , but honestly the hotel tried their best to make another place for breakfast for the crowded

2026-10-11 • via Nuitee
M
Marianne • couple • eg
10
Pros:

The Hotel is excellent in every thing , its location , room view , cleanless , staff are very friendly and helpful the breackfast is delicious u enjoyed my stay there very much

2026-10-10 • via Nuitee
M
MUNEER • couple • sa
6
Pros:

كل شي حسب التوقع والافطار جيد والواي فاي شغال والعاملين ممتازين
أشكرهم على الترقية اللي حصلت عليها في اليوم الأخير للإقامة

Cons:

الحمام يحتاج إصلاحات والبانيو وجوده مزعج ولكن يبدو انهم يبقون على الوضع لللمسة التاريخية للفندق

عملية الدخول والخروج من الفندق باستخدام عربات الجولف للوصول إلى بوابة البارك مزعجة وتأخذ الكثير من الوقت والمجهود

2026-10-10 • via Nuitee
فؤاد • solo_traveller • sa
10
Cons:

الكروت الباب الممغنطه كثيره الاعطال في اليوم تقريبا ثلاث مرت
ارجاء من اداره فندق فلسطين حل هذه المشكله

مع الشكر وتقدير على الرقي في التعامل

2026-10-10 • via Nuitee