Serenata San de Hanoi Hotel

Hotels
9 (1080 reviews)
25 Ngõ Trạm , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Helpful staff
Great location
Cons:
Cleanliness issues
Room size discrepancies

Categories

Cleanliness
8.21
Some reviews mention cleanliness issues, though many guests found the hotel generally tidy.
Service
9.68
Guests praised the staff as exceptionally helpful and accommodating.
Location
9.72
The hotel’s location is frequently described as fantastic and within walking distance to major attractions.
Room Quality
8.17
Rooms described as comfortable but some were smaller and lacked features like windows.
Amenities
9.2
Amenities provided were generally well received, contributing positively to guest experiences.
Value for Money
9.16
Overall value perceived as excellent based on services and amenities.
Food and Beverage
8.71
Breakfast received positive mentions, though a review noted the temperature was not ideal.
Overall Experience
9.18
Overall, guests expressed very positive experiences during their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:01

Property Description

Convenient Location in Hanoi

Luxurious Amenities

San Hanoi Hotel in Hanoi offers a blend of comfort and convenience. With air-conditioned rooms, free WiFi, and a restaurant serving various cuisines, guests can indulge in a relaxing stay. The hotel's terrace provides a serene spot to unwind, while the bar offers a perfect setting to socialize.

Personalized Services

Guests can enjoy room service, a 24-hour front desk, and currency exchange facilities. The rooms are elegantly furnished with modern amenities like a flat-screen TV, a desk, and a private bathroom with complimentary toiletries. The daily breakfast options cater to diverse preferences, ensuring a delightful start to each day.

Proximity to Attractions

Located near iconic landmarks like St. Joseph Cathedral and Hoan Kiem Lake, San Hanoi Hotel is ideal for travelers interested in exploring the city. The paid airport shuttle service adds to the convenience, making it a top choice for a memorable stay in Hanoi.

Ready to experience luxury and comfort at San Hanoi Hotel? Book your stay now for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1080 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 8.17
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.18
G
gary • family_with_children • nz
8
2026-06-27 • via Nuitee
P
Philip • couple • gb
10
It was great
Pros:

The location and rooms were very good

Cons:

It was excellent

2026-06-25 • via Nuitee
T
Tanja R. • solo_traveller • de
10
Pros:

My mom and me stayed here for 4 nights and felt pretty well here. The staff is unbelievable friendly, helpful and supportable - from the very beginning.
Tom organized the 3 day 2 night cruise on halong bay for us and much more. It was just perfect. While he did that he always payed attention to the special needs of my mom as she is not able to walk fast and long distances.
I like to say thank you again to Tom, but also Aimee, Phoenix and all the others. It felt like being in a hotel run by a family 🤩

2026-06-22 • via Nuitee
T
Thiện Tích • family_with_children • vn
9
2026-06-20 • via Nuitee
C
Carla • solo_traveller • br
10
Pros:

Da equipe do hotel, em especial do rapaz da recepção sempre pronto em ajudar e dar informações.

2026-06-17 • via Nuitee
Đỗ Thùy • family_with_children • vn
10
Pros:

Tôi thấy nhân viên rất thân thiện, vui vẻ và dịch vụ phòng ở đây rất thoải mái. Hẹn 1 ngày quay lại HN.

2026-06-16 • via Nuitee
Z
ZAHIYAH • solo_traveller • sa
8
2026-06-14 • via Nuitee
M
Monica • solo_traveller • au
8
Pros:

Great location
Quiet
Friendly & helpful staff

Cons:

Towels were old and worn.
The hot water in the shower took over 5 minutes to come out.

2026-06-11 • via Nuitee
A
Alina • solo_traveller • fr
9
Pros:

L'hôtel est près du vieux quartier et aussi de la rue du fameux train 😊
J'avais choisi la chambre sans fenêtre, car je ne voulais pas entendre le bruit venant de la rue, mais le petit frigo faisait pal mal de bruit.😞
On m'avait annoncé dès mon arrivée qu'il y a eu un upgrade pour ma dernière nuitée, bah là chapeau, la chambre était superbe et on entendait pas le bruit des motos et pour le coup j’ai prolongé mon séjour d'une nuit.
Le petit-déjeuner au top beaucoup de choix entre gastronomie internationale ou vietnamienne
Je recommande fortement et je reviendrais avec plaisir

2026-05-28 • via Nuitee
C
Compagnin • couple • fr
10
2026-05-27 • via Nuitee
M
MANON • couple • fr
8
Pros:

Super hôtel situé dans le vieux quartier de Hanoï !
Le personnel est serviable et très gentil. J’avais demandé une petite surprise pour l’anniversaire de mon amie et ils ont décoré la chambre : encore merci pour cette belle attention :)
La literie est de qualité, les lits sont confortables et la chambre est spacieuse.
Le petit-déjeuner est varié, bon et copieux.

Cons:

Malheureusement, nous n’avons pas toujours eu d’eau chaude…
Un jour, en rentrant dans la chambre, il y avait énormément d’humidité sur le sol et nous avons dû utiliser des serviettes pour le sécher.

2026-05-26 • via Nuitee
H
HYUNWOO • solo_traveller • jp
8
2026-05-23 • via Nuitee
ヨコチン • solo_traveller • jp
9
スタッフの人たちは、最高
Pros:

スタッフの皆さんに親切にしてもらい、楽しめました。朝食も美味しく、満足しています。特に、フェックスさんには大変お世話になり、ありがとうございました。

Cons:

設備が、少し古めかしいかな!?

2026-05-21 • via Nuitee
P
Pauline • solo_traveller • fr
8
2026-05-19 • via Nuitee
R
Ross • couple • au
10
Very pleasant, good location, friendly staff
Pros:

Central location, clean and friendly

2026-05-19 • via Nuitee
C
Chithra • solo_traveller • in
10
2026-05-13 • via Nuitee
C
Christine • couple • gb
10
A great hotel for first time in Vietnam. Great location and great team of staff.
Pros:

Location was great. Our balcony looked over the street, great to watch all the coming and going. Hotel staff were amazing. Our first time in Vietnam, staff were very supportive and helpful, nothing was too much bother. Hotel manager was always available and very approachable. We split our time between two hotels in Hanoi with a trip to Ha Long Bay in-between. We asked if we could leave our main luggage until our return which they happily did for us. Would definitely book again.

2026-05-12 • via Nuitee
L
Laura • couple • de
9
Pros:

Tolles Personal, mehr als hilfsbereit und immer freundlich. Die Lage ist top, direkt gegenüber ist die Train Street, zu Fuß alles erreichbar

2026-05-06 • via Nuitee
O
Olivia • couple • au
10
Beautiful staff and spacious comfy bed !
Pros:

Staff were very attentive and kind

Cons:

Little out of the way

2026-05-05 • via Nuitee
A
Andre • extended_group • pt
9
2026-05-03 • via Nuitee