Urban Puebla by Grupo Amber

Hotels
9.1 (104 reviews)
1 Calle Cholula 10, Col. La Paz 72160 Puebla Puebla Puebla, Mexico , Puebla , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Luggage storage
Non-smoking throughout
Private parking
Sun terrace
See all facilities

Review Highlights

Pros:
Location
Friendliness of staff
Cleanliness
Cons:
Noise from other guests
Privacy issues
Inconsistent room amenities

Categories

Cleanliness
8.68
Cleanliness is mentioned positively, but some reviews indicate issues with noise that interrupted the cleanliness experience.
Service
9.65
The service was described as friendly and helpful in multiple reviews.
Location
9.69
Location was frequently praised for its convenience and proximity to attractions.
Room Quality
8.14
Room quality suffered due to noise complaints and some issues with amenities.
Amenities
8.67
Basic amenities provided but lacking in some areas, like the absence of bedside lights.
Value for Money
9.13
Value for money reflected in clean accommodations but influenced by the noise and service shortcomings.
Food and Beverage
9.18
Food and beverage services not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.65
Overall experience is positive despite some noted concerns regarding noise and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:45

Property Description

Prime Location in Puebla
Urban Arkana in Puebla offers a prime location, with key attractions like Acropolis Puebla and Estrella de Puebla just a few kilometers away. The hotel is also conveniently close to Biblioteca Palafoxiana, Puebla Convention Centre, and International Museum of the Baroque.

Comfortable Rooms and Helpful Staff
Each room at Urban Arkana is equipped with a desk, flat-screen TV, and a private bathroom for your comfort. The attentive staff, fluent in English and Spanish, are available 24/7 at the reception to assist you with any inquiries or requests.

Near Major Stadiums and Airport
Sports fans will appreciate the proximity to Cuauhtemoc Stadium and Puebla Metropolitan Arena. Additionally, the hotel is just a short distance from Hermanos Serdán International Airport, making travel convenient for guests.

Book your stay at Urban Arkana for a memorable experience in Puebla.

Important information:

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 104 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.65
C
Cristian • couple • us
9
Pros:

Instalaciones, el lugar , lugar discreto

Cons:

La actitud del personal fue muy negativa, cero empatía, te molestan mucho por mensajes de texto

2026-07-09 • via Nuitee
C
Cristian • couple • us
9
Pros:

Lugar discreto, silencioso y amplio

Cons:

El personal fue un poco molesto y con una actitud mala

2026-07-09 • via Nuitee
C
Cristian • couple • us
10
Pros:

Lugar y espacio

Cons:

El personal se portó muy grosero esta ves

2026-07-09 • via Nuitee
L
León • couple • mx
10
2026-07-07 • via Nuitee
C
Chumacero • couple • mx
8
Pros:

En la habitación, me encanto la regadera, muy buena presión, y la decoracion de las áreas comunes son muy relajantes

Cons:

El la habitación, me hubiera justado contar con otra silla y una banca en el vestidor

2026-06-22 • via Nuitee
J
Jorge luis • solo_traveller • mx
8
Pros:

Excelente lugar, Excelente vista, y buen trato

Cons:

Había un ruido raro en mi habitacion que no me.dejo dormir.

2026-06-04 • via Nuitee
L
León • couple • mx
10
2026-06-01 • via Nuitee
J
Julie • solo_traveller • fr
8
Pros:

Chambre et salle de bain très spacieuse

Cons:

La chambre que nous avons eu ne correspondait pas avec les photos de la chambre réservée. La fenêtre qui donne le plus de lumière donne directement sur la porte des autres chambres, aucune intimité. Le lieu est froid et pas très accueillant. Impossibilité d’aérer la chambre.

2026-05-31 • via Nuitee
C
Cristina • solo_traveller • mx
10
Excelente lugar
Pros:

Las instalaciones son amplias, modernas y están en excelentes condiciones. El lugar con una ubicación envidiable y cerca de muchos lugares importantes.

Cons:

Podrían tener las máquinas expendedoras en servicio, pero realmente no es indispensable.

2026-05-31 • via Nuitee
L
Luz • couple • mx
10
2026-05-24 • via Nuitee
M
Marisol • couple • us
10
2026-05-20 • via Nuitee
P
Pérez Michel • couple • mx
10
2026-05-13 • via Nuitee
D
Daryo Perarnau Bigeon • solo_traveller • es
9
Pros:

Muy bonito lugar para quedarse y conocer la ciuda, en un barrio muy bonito, cama confortable, lo unico que oyes a los vecinos.

2026-05-11 • via Nuitee
E
Elizabeth • couple • mx
10
Vibras bonitas
Pros:

Todo, la chica de la recepción súper linda… gran atención! El lugar super instagrameable… lástima que no me quede más tiempo para hacer unas lindas fotos

2026-05-05 • via Nuitee
C
Carlos • couple • co
10
De gran excelencia
Pros:

La ubicación la comodidad el lujo y la atención son de excelencia

Cons:

Que la habitación no tenía aire acondicionado y la nevera no servía

2026-05-04 • via Nuitee
A
alejandra • couple • mx
10
2026-04-26 • via Nuitee
A
Angel BJ • extended_group • mx
10
Lugar muy tranquilo
Pros:

Es un lugar bastante agradable y discreto, tranquilo, y el personal muy amable, cuentan con vigilancia y estacionamiento, sin dudas volveré.

2026-04-23 • via Nuitee
J
jorge antonio • couple • mx
10
Pros:

Instalaciónes

Cons:

Todo bien

2026-04-22 • via Nuitee
L
Linda • solo_traveller • mx
10
2026-04-20 • via Nuitee
M
Maria • couple • de
10
2026-04-17 • via Nuitee