ON City Resort All Inclusive Prime

Hotels
8.6 (190 reviews)
Sector G Segunda Fase , Matalascañas , ES

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great staff and service
Excellent amenities for families
Cons:
Inadequate cleanliness
Limited food variety

Categories

Cleanliness
7.85
The cleanliness was criticized for not meeting expectations, with mentions of inadequate room cleaning and sanitation.
Service
9.35
Service was highlighted positively, with staff being described as professional and friendly.
Location
8.85
Location was generally seen as good, with easy accessibility noted.
Room Quality
8.35
The rooms were described as small for the number of occupants, leading to a slightly lower score.
Amenities
9.35
Amenities were praised for being new and well thought out, especially for families.
Value for Money
8.35
Value for money is considered decent overall but impacted by some operational inefficiencies.
Food and Beverage
7.85
Food variety was a concern, with comments on limited options and chaotic dining experiences.
Overall Experience
8.85
Overall experience was positive with many enjoyable aspects, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 03:19

Property Description

Luxurious Accommodation:
Indulge in air-conditioned rooms with free WiFi and private bathrooms at our 4-star hotel, ON CITY RESORT ALL INCLUSIVE Prime.

Delightful Dining Options:
Savor a buffet or gluten-free breakfast in our restaurant and unwind with a drink at the bar.

Convenient Location:
Located just 700 meters from Playa de Matalascañas, our non-smoking property offers easy access to popular attractions like Muelle de las Carabelas and La Rabida Monastery.

To experience luxury and convenience at its best, book your stay at ON CITY RESORT ALL INCLUSIVE Prime now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 190 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.85
Room Quality: 8.35
Amenities: 9.35
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
R
Rafa_Huelva • solo_traveller • es
9
Pros:

Lo mejor el personal y la limpieza

Cons:

Creo que debería haber actividades hasta alguna hora más tarde por la noche

2026-09-18 • via Nuitee
M
Moreno • family_with_children • es
8
Pros:

La habitación, el personal, las atracciones para los niños son maravillosas, las piscinas y los chiringuitos

Cons:

El buffet, es muy muy mejorable tanto el producto como el tiempo de espera que había en la cocina en vivo.

2026-09-17 • via Nuitee
L
LAVADO MORENO • solo_traveller • es
3
2026-09-17 • via Nuitee
L
Lavinia Stamate • solo_traveller • pt
9
Pros:

Clean, fun, good food, very friendly and supportive staff.

Cons:

Daily Music until 1AM is a bit too much considering is a family resort where people come with kids...it became very tiring.

2026-09-15 • via Nuitee
A
Ana Belen • family_with_children • es
9
2026-09-14 • via Nuitee
J
Jose Francisco • solo_traveller • es
8
Pros:

Las habitaciones y las instalaciones para los niños
Por cierto
Estuve cuando el incendio en la cocina y actuaron de 10
Problemas suger en todos los trabajos los clientes debemos ser más empaticos

Cons:

El tema bufet debe mejorar en calidad y variedad

2026-09-14 • via Nuitee
R
Rocio • family_with_children • es
10
2026-09-14 • via Nuitee
M
María de las Mercedes • couple • es
10
2026-09-14 • via Nuitee
M
María de las Mercedes • couple • es
10
2026-09-14 • via Nuitee
F
Francisco • couple • es
1
NEFACTA, PARA NO REPETIR.
Pros:

POCA VARIEDAD DE COMIDA Y DE MUY REGULAR CALIDAD PARA LOS 450€ QUE PAGAMOS LA PAREJA

Cons:

TRATO DEL PERSONAL, SOBRE TODO DE RECEPCION.

2026-09-14 • via Nuitee
R
Rastrero González • solo_traveller • es
8
Hay que mejorar cosas
Pros:

El parque acuático, las habitaciones

Cons:

La comida repetida, mucho frito y mucha gente agolpada...las colas para comer. Las tumbonas muy incomodas la animación regular

2026-09-13 • via Nuitee
C
Caro barrera • solo_traveller • es
5
Pros:

Las instalaciones son alucinantes

Cons:

Falta de limpieza en las habitaciones y comedor

2026-09-13 • via Nuitee
J
Juana María • couple • es
10
2026-09-13 • via Nuitee
V
Verónica • solo_traveller • es
10
2026-09-13 • via Nuitee
A
Ana María • solo_traveller • es
4
Pros:

La charanga

Cons:

Las camas incomoda,el día que sale no poder disfrutar de las instalaciones

2026-09-13 • via Nuitee
E
Eduardo • family_with_children • es
10
Excelente estancia.
Pros:

Las instalaciones

Cons:

La gran saturación y colas para entrar en el buffet

2026-09-12 • via Nuitee
F
Francisco • solo_traveller • es
10
HotelON
Pros:

Todo genial el año que viene repetiremos

2026-09-12 • via Nuitee
Y
Yaiza • family_with_children • es
8
2026-09-11 • via Nuitee
E
Encarni • family_with_children • es
9
Perfectas
Pros:

Las instalaciones

Cons:

Las hamacas de las piscinas , algo duras e incómodas

2026-09-11 • via Nuitee
E
Espolin Salido • extended_group • es
9
Genial todo menos la zona de fumadores
Cons:

El ubicación de la zona de fumadores

2026-09-11 • via Nuitee