Crystal Hotel Shanghai The Bund Yu Garden

Hotels
•
Huazhu Hotels
8.9 (141 reviews)
399 Renmin Road, Huangpu District , Shanghai , CN

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Paid
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Language barrier
Limited breakfast options

Categories

Cleanliness
8.25
Some reviews mentioned dirty towels and other cleanliness issues.
Service
9.45
Staff are described as very helpful and attentive, with efforts to communicate.
Location
9.25
Many reviews highlight the excellent location near attractions.
Room Quality
8.75
Rooms are spacious and comfortable but some issues with noise and air quality.
Amenities
8.75
Amenities are satisfactory, though some breakfast options were limited.
Value for Money
8.75
Considered fair value given the location and quality of stay.
Food and Beverage
8.75
Breakfast variety received positive remarks.
Overall Experience
9.25
Overall satisfaction is high with many positive mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Prime Location
Modern Amenities
Delicious Dining Options

Book your stay at Crystal Orange Hotel Shanghai The Bund Yu Garden for a luxurious experience in the heart of Shanghai!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 141 reviews
Cleanliness: 8.25
Service: 9.45
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
I
Iuliana • couple • ru
8
Pros:

Расположение отеля в 2 минутах от метро; в пешей доступности сад Ююань и Банд; разнообразный завтрак с европейскими блюдами в тч; уборка ежедневно; прачечная самообслуживания

Cons:

Неудачное расположение кондиционера - дает на кровать, без него жарко, сложно регулировать

2026-09-17 • via Nuitee
M
Margarita • couple • ge
8
Если не смущает невозможность открыть окна и их размер (есть номера с крошечным окном), то все хорошо.
Pros:

Местоположение отличное, великолепный завтрак (и китайский, и европейский), удобная постель. Мы рано уезжали (за 45 мин до начала завтрака) и попросили ланчбоксы с завтраком, нам любезно предложили зайти и и положить то, что хотим мы.

Cons:

Немного уставший отель, Номера меньше, чем выглядят на фотографии. Главное - глухие, неоткрываемые окна.

2026-09-17 • via Nuitee
L
levent • couple • tr
9
Keyifli bir tatil oldu
Pros:

Odaları temiz ve geniş

Cons:

Personel ilgisiz

2026-09-17 • via Nuitee
O
ooguiboogui • solo_traveller • be
8
2026-09-12 • via Nuitee
F
Florian • couple • de
10
2026-09-11 • via Nuitee
G
Greg • solo_traveller • au
9
Highly recommended
Pros:

Great location. Good breakfast. Whilst we could not communicate well, the staff tried to be as helpful as possible.

2026-09-10 • via Nuitee
E
Ezite • solo_traveller • lv
8
Pros:

Местоположение супер ♥️, очень хорошие завтраки.

Cons:

Когда включаешь кондиционер чувствовался запах сигарет.

2026-09-10 • via Nuitee
T
turisanda • solo_traveller • it
8
Pros:

Location 2min walking from Yu Garden

Cons:

All good

2026-09-10 • via Nuitee
N
nilofar • solo_traveller • ae
7
2026-09-10 • via Nuitee
P
Polina • couple • ru
10
2026-09-10 • via Nuitee
M
Morena • couple • au
10
2026-09-09 • via Nuitee
O
Olga • couple • pl
10
Bardzo dobry hotel
Pros:

Idealna lokalizacja, miły personel, pokoje czyste, codziennie dostarczana woda do pokoju

Cons:

Na śniadaniu mógłby być większy wybór pod turystów z innych krajów, jednak w dalszym ciągu każdy znajdzie coś dla siebie

2026-09-09 • via Nuitee
E
Eduardo • solo_traveller • it
9
Pros:

unico problema per me; il rumore dell'aria condizionato, che peraltro non si poteva spegnere

2026-09-07 • via Nuitee
A
Abdul • solo_traveller • gb
6
Good hotel in good location with moody and non welcoming staff and musty rooms.
Pros:

Good location, decently sized rooms.

Cons:

Room was very musty and so was corridors and hallway. Front of desk reception staff need to be trained on how to welcome people staying as did not even get any welcome just a hand gesture to give them the passport is unacceptable. This was repeated on checkout by another staff member who again did not even say a simple “thank you for your stay”. Also keeping my passport deliberately is unacceptable as once i asked for it once realising enroute to room it was very swiftly returned.

2026-09-07 • via Nuitee
N
Ngoc Tram • extended_group • vn
9
Very good. I will come back.
Pros:

Excellent location with all shops and restaurants around. Friendly and helpful staff. Spacious & clean room. Good bed for good sleep. Good breakfast.

2026-09-06 • via Nuitee
N
Nargiz • couple • ru
3
2026-09-06 • via Nuitee
K
KRYSYSINA • family_with_children • by
7
2026-09-05 • via Nuitee
G
Guihua • solo_traveller • at
10
Pros:

我们有特殊情况，提前退店，前台非常配合，甚至连当晚的也给我们退了。退款时间长了点，但是已经收到了。退店的时前台提醒我退款手续可能需要时间长一点，我期间失去了耐心，态度有点不好，前台一直非常配合。我歉前台一句对不起，谢谢你们。
另外，我们因为走得急，离店时两个房间都忘了一些东西，第二天才想起来，向酒店询问，都替我们保管得很好。再次感谢！

2026-09-03 • via Nuitee
L
Lan • family_with_children • us
10
2026-09-03 • via Nuitee
G
Gilles • solo_traveller • fr
6
2026-08-31 • via Nuitee