Crystal Hotel Shanghai The Bund Yu Garden

Hotels
•
Huazhu Hotels
8.9 (108 reviews)
399 Renmin Road, Huangpu District , Shanghai , cn

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Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Language barrier
Limited breakfast options

Categories

Cleanliness
8.25
Some reviews mentioned dirty towels and other cleanliness issues.
Service
9.45
Staff are described as very helpful and attentive, with efforts to communicate.
Location
9.25
Many reviews highlight the excellent location near attractions.
Room Quality
8.75
Rooms are spacious and comfortable but some issues with noise and air quality.
Amenities
8.75
Amenities are satisfactory, though some breakfast options were limited.
Value for Money
8.75
Considered fair value given the location and quality of stay.
Food and Beverage
8.75
Breakfast variety received positive remarks.
Overall Experience
9.25
Overall satisfaction is high with many positive mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Prime Location
Modern Amenities
Delicious Dining Options

Book your stay at Crystal Orange Hotel Shanghai The Bund Yu Garden for a luxurious experience in the heart of Shanghai!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 108 reviews
Cleanliness: 8.25
Service: 9.45
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
S
Sofia • family_with_children • it
9
2026-05-28 • via Nuitee
L
Liliana • extended_group • gb
8
Comfortable Stay
Pros:

Had to book last minute due to an issue with the previous hotel. The staff were very helpful and accommodating. The room was comfortable and despite being on a main road it was not noisy.

Cons:

The breakfaste area is small and could do with a little more variety.

2026-05-26 • via Nuitee
Marcos Hashimoto • couple • br
10
2026-05-25 • via Nuitee
S
Sergey • couple • ru
10
Pros:

Очень чисто, внимательный персонал, местоположение.

2026-05-22 • via Nuitee
S
Sibylle • extended_group • de
8
2026-05-21 • via Nuitee
N
Nino • family_with_children • ge
10
2026-05-21 • via Nuitee
A
Arkadiusz • family_with_children • pl
10
Pros:

This hotel is quite new, so everything is nice. Is quite big sometimes your elevator will be quite far from your room. Food is ok. Location excellent.

2026-05-20 • via Nuitee
O
Oleksandr • couple • ua
10
2026-05-20 • via Nuitee
I
ip710 • family_with_children • ru
9
2026-05-20 • via Nuitee
A
Anastasiya • family_with_children • ru
9
Увеличить количество посадочных мест на завтраках
Pros:

Отличное месторасположение. Рядом метро, много кафешек, набережная. Хорошие завтраки, единственный минус - много народу и не всегда можно найти место, приходилось брать еду и уходить в номер. И, конечно, очередь за кофе такая, что кофе уже и не хотелось.
Номер хороший ( повышенной категории), но небольшой. Кровать для ребенка физически некуда было бы поставить, поэтому спали все на одной кровати. Но кровать широкая, поэтому три дня потерпели.

Cons:

Отелю необходимо увеличить количество посадочных мест на завтраках, при полной загруженности отеля - не справляются с уборкой столов

2026-05-19 • via Nuitee
A
Alexandra • solo_traveller • ru
8
Pros:

Отличное расположение: метро 5 минут, напротив отеля автобусная остановка. До старого города- 2 минуты. До набережной - 15 минут. Шведский стол отличный: много фруктов, зелени, мясных блюд, выпечка. Есть прачечная с сушкой.

2026-05-19 • via Nuitee
X
XI • family_with_children • jp
8
2026-05-17 • via Nuitee
G
Guo Ren • solo_traveller • sg
10
Pros:

Staffs were helpful kind and friendly, rooms were clean, service was top notch.

2026-05-16 • via Nuitee
M
Michael • solo_traveller • de
10
2026-05-16 • via Nuitee
M
Matej • solo_traveller • si
9
Pros:

Top lokacija, odličen zajtrk. Dober servis. Čisto.

Cons:

Osebje na recepciji bi lahko bilo bolj profesionalno.

2026-05-16 • via Nuitee
O
Olga • couple • pl
10
Beautiful interiors and great location plus good breakfast!
Pros:

The rooms are beautiful and very comfortable. We were elated to get a room with a view of tiled tiny houses rooftops. It is very clean and elegant. The location is perfect.

Cons:

You should know the gym is very small if you plan to use it, however it was enough for me.

2026-05-15 • via Nuitee
A
Amanda • couple • au
9
Great value for our money. We had a lovely quite room, walking distance to most attractions.
2026-05-11 • via Nuitee
Z
Zoia • solo_traveller • ru
10
Pros:

Персонал общается через переводчика, всё понятно и максимально внимательно. Стильные и удобные номера. Отличные матрасы и подушки, европейский завтрак хороший. Прекрасное расположение у старого города и набережной. Рекомендую брать номер с видом на двор и просить с открывающимся окном.

2026-05-10 • via Nuitee
K
Krasimira • solo_traveller • es
9
Pros:

Very convenient location, the hotel was clean but a bit noisy and the room isn't very big but I like it a lot

2026-05-04 • via Nuitee
D
DamijanaK • solo_traveller • si
9
2026-05-04 • via Nuitee