Hanoi City Gate Hotel

Hotels
8.2 (1114 reviews)
10 Thanh Ha, Dong Xuan, Hoan Kiem , Hanoi , vn

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Children allowed

Facilities

Guest education on local ecosystems and culture
Parking
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great location
Cons:
Cleanliness issues noted
Noise from outside and party nearby

Categories

Cleanliness
8.08
Mixed reviews; some comments on cleanliness were positive while others highlighted issues like tiny ants and a noisy refrigerator.
Service
9.25
Staff were consistently described as friendly, helpful, and accommodating across multiple reviews.
Location
8.79
The location was frequently mentioned as ideal and central, with easy access to major attractions.
Room Quality
7.74
Some rooms described as clean but older; issues noted with bathroom conditions and door locks.
Amenities
7.77
Amenities were adequate but lacked some expected features like breakfast and soap/shampoo supplies.
Value for Money
8.23
Overall viewed as good value for the price; however, some discrepancies noted in advertised services.
Food and Beverage
7.28
Not much feedback; breakfast was expected but not included.
Overall Experience
8.45
Generally positive experiences reported, with specific praise for the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:01

Property Description

Prime Location in Hanoi City Center
Located just steps away from Hanoi Old City Gate, Hanoi City Gate Hotel offers convenience and accessibility to key attractions like Hoan Kiem Lake and Hanoi Opera House.

Modern Amenities and Services
Enjoy a comfortable stay with air-conditioned rooms equipped with a range of amenities including a flat-screen TV, minibar, and free WiFi. The hotel also offers 24-hour front desk service, airport transfers, and room service for your convenience.

Explore the City with Ease
Take advantage of the hotel's bike hire service and discover Hanoi on two wheels. With popular landmarks like Thang Long Water Puppet Theater nearby, your stay at Hanoi City Gate Hotel promises both relaxation and adventure.

Book your stay at Hanoi City Gate Hotel now for a memorable experience in the heart of Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 10 years old stay for VND 100,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs VND 93218.62 per day.

Location

Guest Reviews

8.2
Based on 1114 reviews
Cleanliness: 8.08
Service: 9.25
Location: 8.79
Room Quality: 7.74
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.45
P
Patrik • solo_traveller • se
10
2026-05-30 • via Nuitee
C
Chloe • solo_traveller • au
10
Pros:

Location is 10/10 for old quarter right near everything!!
Staff are fantastic and accommodating

2026-05-28 • via Nuitee
A
app • couple • sg
4
Chưa hài lòng về cơ sở vật chất của phòng
Pros:

Nhân viên nhiệt tình nhẹ nhàng, địa điểm trung tâm đi lại thuận tiện.

Cons:

Phòng hơi cũ mốc.
Bồn cầu bị tắc vòi nước khó dùng phải bấm nhiều lần.
Cống nhà tắm bị tắc phải 1h sau mới thoát hết.

2026-05-26 • via Nuitee
L
Liadi • couple • il
7
2026-05-24 • via Nuitee
W
Walid • solo_traveller • fr
7
2026-05-24 • via Nuitee
E
Eldos • solo_traveller • us
7
2026-05-23 • via Nuitee
H
Hà • couple • vn
10
2026-05-23 • via Nuitee
N
Nguyễn • solo_traveller • vn
9
nhân viên nhiệt tình
Pros:

địa điểm phù hợp đi dạo bộ có đủ tiện ích

2026-05-21 • via Nuitee
K
Kimmuanching • solo_traveller • in
8
2026-05-15 • via Nuitee
L
Lokman • solo_traveller • tr
8
2026-05-15 • via Nuitee
H
Hugh • couple • au
10
2026-05-12 • via Nuitee
S
Salli • solo_traveller • fi
8
2026-05-11 • via Nuitee
E
Emma • solo_traveller • vn
8
Pros:

Great location in old quarter for taste of authentic Hanoi. Choose room with balcony overlooking street.

2026-05-10 • via Nuitee
N
Nguyen • solo_traveller • vn
8
2026-05-04 • via Nuitee
J
jamal • solo_traveller • gb
1
I stayed for a 2 night what ever I took to them to cancel but they didn’t accept it
Pros:

Everything is wrong

Cons:

Nothing

2026-05-01 • via Nuitee
B
Benjamin • solo_traveller • gb
10
2026-04-29 • via Nuitee
J
Julian • couple • ca
9
Great stay in old quarters!
Pros:

Accessible and in old quarters.

Cons:

Washroom could be cleaner

2026-04-25 • via Nuitee
Παναγιωτης • solo_traveller • gr
10
Ολα καλά
Pros:

Ολα ήταν τέλεια.

Cons:

Τα φίλτρα απο το air conditioner που πότε και σε κανένα ξενοδοχείο δεν είναι καθαρά. Πάντα με το που μπαίνω σε δωμάτιο ανοίγω το μπροστινο καπάκι και βγάζω τα πλαστικά φίλτρα. Νερό με πίεση και καθαρίζουν πολυ εύκολα. Τοποθέτηση ξανά και τότε το βάζω σε λειτουργία. Τόσο απλά

2026-04-23 • via Nuitee
R
Ryan • couple • au
8
2026-04-22 • via Nuitee
M
Mary • couple • gb
8
Kind staff, nice comfortable and easy stay
Pros:

It was a very nice simple peaceful stay for a comfortable bed in a good location

Cons:

Had to hold the shower head

2026-04-20 • via Nuitee