East West Hotel Basel

Hotels
8.2 (1327 reviews)
Rheingasse 8 , Basel , ch

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Noise disturbances
Small room sizes
Lack of air conditioning

Categories

Cleanliness
8
Guests reported cleanliness as standard but some issues with noise affecting comfort.
Service
8.5
Multiple reviews highlighted friendly and accommodating staff.
Location
9
The hotel's location is frequently praised for its proximity to main attractions.
Room Quality
7.5
Some reports of small rooms and noise issues affecting sleep quality.
Amenities
8
Standard amenities provided, with need for better ventilation noted by guests.
Value for Money
7.8
Perceived as pricier compared to the quality of sleep and room comfort.
Food and Beverage
8.5
The breakfast offerings received positive reviews.
Overall Experience
8.3
Guests enjoyed their overall stay, despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 08:43

Property Description

Prime Location in Kleinbasel: Situated in the vibrant centre of Kleinbasel, East-West Riverside Hotel offers stunning views of the Rhine River and is conveniently close to both the Old Town of Basel and the Messe Basel exhibition centre.

Modern Design and Amenities: The rooms at East-West Riverside Hotel boast a blend of contemporary design and traditional materials, providing a comfortable stay with a seating area, flat-screen TV, and a well-equipped bathroom. Free WiFi throughout the property ensures you stay connected during your visit.

Dining and Exclusive Benefits: Indulge in regional specialties at the hotel's restaurant and enjoy a drink at the stylish bar with a terrace overlooking the Rhine. Benefit from exclusive perks including a voucher for a drink or snack, a 10% discount at the restaurant, and a complimentary mobility ticket for public transport in Basel.

Book now to experience the perfect blend of comfort, convenience, and hospitality at East-West Riverside Hotel.

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 1327 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 8.3
J
Jörg extended_group de
8
2026-07-03 via Nuitee
N
Natalia solo_traveller pl
6
Na jedną-dwie noce odpowiedni
Pros:

Lokalizacja idealna

Cons:

Pokój mikroskopijny, obsługa średnio-pomocna, za oknem roboty drogowe i hałas- brak możliwości zmiany pokoju, śniadanie bardzo podstawowe

2026-07-03 via Nuitee
C
Carolyn solo_traveller au
4
Miserable
Pros:

Nothing really

Cons:

I know there was a heatwave but the fan in the tiny room did nothing to assist in cooling the room or airflow. It was unbearable
Check in was not welcoming or helpful
Waited for an hour in the restaurant for a burger. Poor attitude from staff
The double bed was 2 singles pushed together
The pillows were the worst I have ever slept on
The towels could not have been any thinner
Breakfast was adequate but nothing to get excited about
The room was so tiny we couldn’t even open our case

2026-06-30 via Nuitee
A
Andrea couple de
8
2026-06-30 via Nuitee
S
Suzanne couple ca
8
Best location , small friendly hotel but no AC
Pros:

Meals

Cons:

No air conditioning

2026-06-29 via Nuitee
W
Walter extended_group ch
9
2026-06-28 via Nuitee
R
Renee solo_traveller us
7
Pros:

The people.The location.

Cons:

I was given a dorm style room. No ventilation. I had heat exhaustion very quickly. I could not think, was sick to my stomachache. No other rooms with oxygen. I did have a fan but room was reading 110 degrees with no air circulation when I entered. I opened the window day 2 and 3 . Bugs were coming in. I had to take a cold shower hourly ×7 my last night and with windows open there is the sounds of laughter and talking. Maybe a few yodeling going on which was actually the highlight of the trip. The River Rhine was a savior.

2026-06-28 via Nuitee
G
Godwin extended_group mt
8
Comfortable hotel with a good location
Pros:

Location

Cons:

Breakfast

2026-06-28 via Nuitee
D
Deborah solo_traveller ch
3
Cons:

Keine Klimaanlage ..!!!!!!!!!!

2026-06-28 via Nuitee
M
Moser solo_traveller at
7
Pros:

Es war sehr laut

2026-06-28 via Nuitee
M
Michel family_with_children ch
9
A revenir
Pros:

Super accueil et service

Cons:

Chaleur dans la chambre du à la canicule

2026-06-28 via Nuitee
C
Claus solo_traveller ch
4
Pros:

Sehr zentrale Lage direkt am Rhein in der Altstadt. Gutes Frühstück. Nette Mitarbeiter.

Cons:

Zimmer roch säuerlich nach Schweiss, hatte beim Eintreten 28°C (3. Stock) mit Fenster nach "hinten" zur Rheingasse (gegenüber Rheinseite), damit direkt über Kneipen und Restaurants, wo bis um 3.30 Uhr alkoholisierte Leute rumkrakelen. Zwangsweise musste aber das Fenster aufbleiben, um einigermassen Luft zu bekommen.
Als dann irgendwann Ruhe war, wurde draussen die Beleuchtung auf 100% gestellt und die Deko-Pflanzen gegossen.
Das in dieser Preisklasse keine Klimaanlage im Zimmer ist musste ich mit Erstaunen zu Kenntnis nehmen. Rezeption bereits um 17 Uhr nicht mehr besetzt, Empfang via Restaurant-Personal, die auf Reklamation nur auf den "morgen" wieder anwesenden Chef verweisen konnte. Fazit: Bei diesen Temperaturen nicht mehr ohne Klima, und einige unglückliche Umstände auf einmal.

2026-06-26 via Nuitee
K
Katarzyna solo_traveller gb
8
Pros:

Lovely staff, very friendly. Nice, clean hotel.

Cons:

The lack of air-conditioning in the heat wave was a big downside.

2026-06-25 via Nuitee
J
jole53 solo_traveller de
6
Pros:

Guter Ausgangspunkt zum Besuch der Innenstadt.

Cons:

Bis 2:30 Uhr Lärm von der Straẞe.

2026-06-24 via Nuitee
L
Laure couple gb
9
2026-06-24 via Nuitee
S
Severine solo_traveller fr
5
Très decevant au regard du prix
Pros:

L'emplacement est agréable, face au fleuve. En revanche, le coin est bruyant en été, impossible de dormir fenetre ouverte (ce qui est regrettable en temps de canicule).

Cons:

Pas d'accueil quand on arrive ni quand on part, personnel absent à la réception
Chambre petite incluant une salle de douche sans vraie séparation
Pas de climatisation mais un gros ventilateur bruyant
Mobilier de la chambre acheté chez ikea, par d'armoire mais un portant en plastique
Petit dejeuner peu garni
Ne vaut absolument pas le prix payé

2026-06-23 via Nuitee
A
Alan Jackson23 solo_traveller gb
9
Pros:

The position and view from the room. The very helpful staff member ( Lucca) who helped us locate the car park , helped us with our bags to walk to the hotel.
The simple fresh breakfast buffet.

Cons:

No kettle . No air conditioning.

2026-06-23 via Nuitee
S
Sofia family_with_children ch
5
ben posizionato ma troppo caro, attenzione in estate perché non c'è aria condizionata
Pros:

la posizione è sicuramente ottima. La vista sul fiume, la passeggiata alberata accanto all'hotel e la comodità per raggiungere il centro a piedi ma anche (nel nostro caso, molto utile) la fiera e Art Basel.
Per noi che arrivavamo in treno, comodo anche da raggiungere con i mezzi.
Ci hanno permesso di lasciare le valigie due ore prima del check in.

Cons:

Per aver speso 210.- chf per una notte in due, l'hotel non ha risposto alle aspettative: innanzitutto non c'è aria condizionata e in estate con 35 gradi non è una buona notizia. In ogni caso, la camera era esposta sul lato nord quindi quando abbiamo visto un ventilatore abbiamo pensato che con quello e la finestra aperta, di notte si sarebbe stati bene. Peccato però che il locale sotto alla finestra abbia suonato musica fino a notte inoltrata, impossibile dormire con la finestra aperta. Alle tre, degli ubriachi litigavano sotto la finestra gridando come matti... quindi, o si mette l'aria condizionata, o si propone tariffe adeguate per una situazione non troppo confortevole. I piumini li abbiamo tolti noi dalle lenzuola perché con una temperatura del genere erano quasi una barzelletta.
In secondo luogo, la nostra doccia inizialmente erogava solo acqua bollente: un signore è salito per sistemare (ah, non abbiamo trovato neppure i telefoni per chiamare in reception.. bisogna scendere a piedi) e dopo un po' di insistenza feroce con la manopola è riuscito a far uscire acqua tiepida ma ci ha detto di non toccare piu' la temperatura ma solo di accendere e spegnere. Risultato: la doccia è stata tiepida i primi due minuti di doccia e poi improvvisamente ghiacciata, con il regolatore impossibile da muovere e quindi ci siamo tonificati non poco...
Infine, abbiamo prenotato con largo anticipo il ristorante e sotto a un sole cocente ci hanno dato un tavolo caldissimo con il sole che ci ha fatti sudare per tutto il tempo. Di fianco avevamo un tavolo perfettamente in ombra, vuoto, che ho visto proporre ai passanti: non so, peccato. La cena in ogni caso è arrivata velocemente ed era buona.

2026-06-22 via Nuitee
B
Bernd couple de
7
2026-06-22 via Nuitee
S
Siegenthaler solo_traveller ch
9
Pros:

Super Lage

2026-06-22 via Nuitee