The New Astoria Hotel

At the time of booking I requested a ground floor room or low level as wife has mobility issues. We were allocated a room on the top floor which is up 4 flights of stairs, we were unable to carry her wheelchair to the top floor so I had to leave it in the car when not in use.
I haven't formally complained about this because this may have been the only triple room they have, would have been nice to have been informed so we could have made an informed decision.

The self check in and door access codes. In principle this is a great idea but boy did this cause me some grief. On arrival I had to call for assistance as I couldn't get into my room as I had no knowledge of how to operate the key pad, then the code repeatedly failed to gain access. Staff did turn up within a couple of minutes but nothing further needed from them.
We went out for the evening and returned about midnight, we were locked out of our room for about 25 minutes repeatedly trying the allocated code, I'd just pulled my phone out to wake the owner when finally some gave and the door opened.

We had some rest but at around 0630 hrs someone woke us trying to what sounded like trying to kick the front door in at our hotel to get somebody's attention, screaming, shouting, banging constantly for about 10 minutes telling them to open up and that they are late..
That was it then. We were awake.

Beds u comfy came home to find bitten by bed buhs

Nothing.

Nothing

Cleanliness and maintenance could definitely be improved. All three cups in our room had residue on them and the kettle filter was very dirty, so we cleaned everything ourselves and eventually bought our own cups. There was also visible mould in the small en-suite bathroom and no extractor fan.

The room became extremely warm and the window only opened a small amount, so ventilation was poor.

Communication was also limited. The room code we were initially given didn't work and, although this was eventually resolved, we found it difficult to get responses. We only saw cleaners when we arrived and didn't encounter any other obvious staff during our three-night stay.

There was a regular strong smell of cannabis throughout the building.

Noise may also be worth considering for families. Our room backed onto a backstreet/alley surrounded by other accommodation and sound travelled extremely clearly between the buildings. Late at night and into the early hours we could clearly hear people having sex in neighbouring properties. We were travelling with our 13-year-old daughter, which made the first night particularly awkward! Obviously the hotel cannot control what people in neighbouring properties do, but families may appreciate knowing how clearly the sound carries into the room.

The room was not the room I booked on photos the room was dirty marks on carpets beds has stains and rips in the bathroom was all mouldy the shower door was broke the windows was filthy hall lights on and off all night even when no one was outside it was shining through the big gap at bottom of door.

Door code did not work on the morning of check out. Issue resovled promptly which was good.

The room was not clean. Lot of black spots on the duvet and bed sheet cover were found. Some dark damps were found near the shower cabinet. Its location looks so weird and not safe, with some guys gathered, chatting and smoking downstairs during the whole day.