Pullman Auckland Hotel & Apartments

Hotels
Pullman Hotels and Resorts
8.4 (3010 reviews)
6 Princes Street , Auckland , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Dated room decor
Poor room service management
Amenities could be improved

Categories

Cleanliness
7.73
Room was clean but showing signs of wear. Issues mentioned with cleanliness in various areas.
Service
9.2
Reception and pool staff were friendly and attentive, although initial check-in was problematic.
Location
9.24
The hotel had an excellent location to the city centre.
Room Quality
7.19
Rooms were outdated with issues such as broken curtains and low lighting.
Amenities
8.72
Facilities like the pool were nice albeit lacking in service at times.
Value for Money
8.18
Overall experience doesn't reflect the expected quality for the price.
Food and Beverage
8.73
Excellent breakfast and dining options available.
Overall Experience
8.2
Mixed feedback overall with some excellent points overshadowed by room and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:08

Property Description

Stylish Accommodation with Stunning Views
Experience luxury at Pullman Auckland Hotel & Apartments with breathtaking views of the city, harbour, and lush parks. Each room features a work desk, LED TV, and some even boast a private balcony.
Award-Winning Day Spa and Fitness Center
Indulge in relaxation at the on-site spa with a heated pool, sauna, steam room, and rejuvenating massages. Stay active at the fitness center before unwinding with a spa treatment.
Central Location with Premium Amenities
Located in Auckland CBD, enjoy complimentary WiFi, easy access to Queen Street, Britomart Station, and Spark Arena. Wired Internet is available, and the waterfront is just a short stroll away.
Book now to elevate your Auckland stay at Pullman Hotel & Apartments!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for NZD 0 per person per night when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 60 per day.

Location

Guest Reviews

8.4
Based on 3010 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.2
E
Edelynn Beah couple nz
6
Descent but they can do better wirh AC’s 😊 and ventilatiom
Pros:

The room in 1101 seems old. No aircontioning Good thing it’a winter.

There’a a hole on the wall corner die to electrical wirings. Buy housekeepers are friendly and efficient.

Pullman Hotel u can so better😊

Cons:

Pool! Complete sauna experience❤️

2026-07-26 via Nuitee
P
Peter solo_traveller au
10
Perfect location in central Auckland.
Pros:

Location is great. Room was spacious and comfortable.

2026-07-23 via Nuitee
S
Stuart couple nz
10
2026-07-23 via Nuitee
P
Peter couple au
10
2026-07-22 via Nuitee
N
Ngaire family_with_children nz
6
Great stay for kids
Pros:

Everything

2026-07-20 via Nuitee
P
Pearl family_with_children nz
9
Great location, lovely and clean.
Pros:

Everything was clean. Very comfortable. Close to train station and town, had a lovely situated bar with an outside area.

Cons:

We ordered the prawns from the restaurant and only 2 of us ate them and then they were both ended up with sore stomachs later on in the night.

2026-07-20 via Nuitee
Z
Zac solo_traveller nz
10
Pros:

Everything

Cons:

N/A

2026-07-20 via Nuitee
S
Stephanie couple au
10
Pros:

Our dining experience was excellent
Food was amazing
Service was exceptional

Cons:

There was no airport shuttle paying or complimentary

2026-07-17 via Nuitee
S
Stephan family_with_children nz
4
Wont return.
Pros:

Theres nothing in particular that i liked. All category served its purpose but nothing more.

Cons:

Room was aged even though the photos online had the renovated photos. I got an old grubby room. There werent sufficient lights within the room so pretty much dark during the day even. Pool was okay, breakfast buffet was very average with no staff explaining about the cooked meals and coffees. I am a regular at Cordis and thought id change it around and that was a terrible decision.

2026-07-16 via Nuitee
C
chris couple nz
10
Amzaing place to stay . Definitely will be returning.
Pros:

The staff were amazing from the front desk to the the restaurant. The amenities were amazing from the Bar to the Pool area , which has a steam room , sauna , spa and a ice bath . Everything under one roof . Amazing !!

Cons:

nothing

2026-07-15 via Nuitee
V
Valevale Tapu couple nz
9
Great place to stay!
Pros:

Room was spacious and really warm - absolutely loved it!

Cons:

Parking was a little expensive but a guess it was to be expected due to being right in town

2026-07-15 via Nuitee
J
Jean-claude couple es
9
Nous avons passé 8 jours dans d'excellentes conditions et pres du centre ville!
Pros:

L'espace dans l'appartement, l'emplacement, le petit déjeuner

Cons:

Le fonctionnement des équipements

2026-07-15 via Nuitee
A
Andre solo_traveller nz
9
Excellent stay and perfect for families
Pros:

Friendly helpful staff. Great facilities

Cons:

Can’t think of anything

2026-07-14 via Nuitee
N
Nigel family_with_children nz
10
Cons:

游泳池的救生員在用手機打電動

2026-07-14 via Nuitee
S
Stephanie family_with_children nz
10
2026-07-14 via Nuitee
S
shaun solo_traveller nz
9
Cons:

The lifts were not working properly

2026-07-14 via Nuitee
A
Ane family_with_children au
6
It was ok. But I probably would not stay here again.
Pros:

Really enjoyed the food from the restaurant, breakfasts and room service.

Staff were helpful and friendly.

Rooms were serviced regularly and well maintained.

Cons:

1/3 lifts was permanently out of service. Then from the 2 remaining in operation, one of them kept faulting or breaking down which impacted the availability of lifts. On our last day, we had to wait nearly 20mins for a lift.
The hotel was very busy with the Equippers Church conference in town so lots of people coming and going.


The bathrooms are tired & need a major update. I was very surprised to see the quality of the bathroom and would attribute it to a 3 star standard. I’ve stayed in many Pullman hotels in the past, and all have been of excellent quality and standards.

The parking fees are astronomical - between $50-$60 for over night parking is ridiculous. I understand it’s the CBD but $60 is a stretch!

We reported that our telephone in the room was not working on our 2nd night. The phone was not repaired or replaced so we had to go downstairs to reception for service. Highly inconvenient.

The bedrooms, amenities and facilities really need an upgrade. For the money we paid, I was disappointed.

2026-07-14 via Nuitee
Y
yi jun family_with_children nz
10
Pros:

Friendly staff

Cons:

Bit dark in the room

2026-07-14 via Nuitee
H
Hailstone77 solo_traveller nz
8
Spa Retreat Staycaction at Pullman Auckland.
Pros:

Nice little extras that make a difference - good quality tea, coffee, toiletries, robes, slippers.
Comfortable bed and pillows.
Room was clean and simply appointed.
Nice to have access to spa, sauna, steam and pool, which was the main reason for staying here.

Parking is expensive and options were unclear. Clearer and detailed parking information woyld have been much better than what we were told.

Staff were very friendly and professional.

Cons:

Lack of detail around parking options.
Busy period with fairly long lift waits as one lift was out of service.

2026-07-11 via Nuitee
O
Olinka solo_traveller nz
10
2026-07-10 via Nuitee