New West Hotel

Hotels
8.5 (267 reviews)
Ard Ayush Street, Peace Avenue, 5th Khoroo 10th Khoroolol Building 91 , Ulaanbaatar , mn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast options
Cons:
Language barrier with staff
Issues with cleanliness on some occasions
Location traffic problems

Categories

Cleanliness
7.39
Several reviews noted issues with cleanliness, including lack of proper cleaning during the stay.
Service
9.36
Friendly and helpful staff were frequently mentioned positively.
Location
7.9
Location was decent but noted as inconvenient by some due to traffic and distance from the city center.
Room Quality
8.85
Rooms were described as clean, comfortable, and well-equipped.
Amenities
8.38
Amenities such as kitchen facilities and availability of breakfast were positively noted.
Value for Money
8.84
Overall considered good value for the money based on facilities provided.
Food and Beverage
8.39
Breakfast was generally rated as good, though some reviews suggested improvement.
Overall Experience
8.86
Guests generally had a positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:48

Property Description

Luxurious Accommodation

Experience luxury at its finest at New West Hotel, where each tastefully decorated guestroom offers modern amenities such as a flat-screen TV, minibar, and safety deposit box. The cozy seating area and ample natural light create a serene atmosphere for relaxation after a day of exploring the city.

Diverse Dining Options

Indulge in a culinary journey at New West Restaurant, known for its wide selection of European and Mongolian dishes prepared by talented chefs. Enjoy a comfortable dining experience while savoring savory flavors and impeccable service.

Entertainment and Relaxation

From a top-rated restaurant to mini golf and massage facilities, New West Hotel offers a range of entertainment options for guests. Unwind at the library, showcase your singing skills at the karaoke facilities, or simply enjoy the convenience of free Wi-Fi throughout the property.

Book your stay at New West Hotel now and elevate your travel experience with unparalleled comfort and hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 267 reviews
Cleanliness: 7.39
Service: 9.36
Location: 7.9
Room Quality: 8.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
S
suping • couple • cn
8
很体贴和人性化的服务
Pros:

服务和事情应对处理相当人性化. 包括前台经理Anna和她的领导

2026-06-19 • via Nuitee
M
Martin • couple • ca
10
3e Séjour à Ulaanbaatar
Pros:

Possibilité de conserver la chambre quelques heures de plus à un prix raisonnable. Endroit calme et chambre très propre et confortable.

2026-06-17 • via Nuitee
M
Martin • solo_traveller • ca
10
Super séjour
Pros:

Calme, tranquille et très propre. Petit déjeuner très bien.

2026-06-16 • via Nuitee
J
Judit • solo_traveller • gb
10
Pros:

We had a good-sized room with excellent windows that did a great job of blocking out traffic noise. There were a few minor issues during our stay, but they were resolved quickly by the staff.

The hot water and water pressure were adequate, and the Wi-Fi worked well throughout our stay.

The staff were very friendly and helpful, always serving breakfast with a smile. Breakfast itself was good, with a decent selection to start the day.

The hotel is located on one of the city's main roads, so there is plenty of traffic nearby, but it is conveniently situated within walking distance of the main bus station and the central square.

Overall, we enjoyed our stay and would happily stay here again.

2026-06-11 • via Nuitee
Y
Yves-marie • solo_traveller • be
9
Pros:

Top !

2026-06-11 • via Nuitee
M
Martin • couple • ca
10
Super hotel
Pros:

Emplacement tranquille et calme, bon déjeuner et chambre très propre

2026-06-10 • via Nuitee
J
Jandaulyet • solo_traveller • kz
10
2026-06-01 • via Nuitee
S
Sergey • couple • ca
9
Pros:

Location, very good restaurant

2026-05-30 • via Nuitee
C
Christine • couple • au
10
2026-05-29 • via Nuitee
I
Iuliia • couple • fr
10
Pros:

It was clean, stayed here for 1 night only between our flights, the breakfast is decent enough, the greatest thing is that they offer transfer service, they reposted very quickly and helped us with payment too (we had some difficulties). Overall, it was a great stay! The bed is big and comfortable. Totally recommend 100%

2026-05-29 • via Nuitee
K
Krystsina • couple • by
10
2026-05-20 • via Nuitee
A
Andrei • solo_traveller • ru
10
2026-05-15 • via Nuitee
K
Kentaro • couple • jp
10
2026-05-06 • via Nuitee
Y
Yulia • extended_group • ru
9
2026-05-03 • via Nuitee
C
Chiho • extended_group • jp
9
2026-04-15 • via Nuitee
J
Judy Sharman • solo_traveller • au
10
Great place
Pros:

Amazing staff. So helpful when I had a foot sprain. Beautiful rooms. Spacious.
Good breakfast.

2026-04-15 • via Nuitee
J
Judy Sharman • solo_traveller • au
10
Pros:

Big rooms. Good breakfast

2026-04-14 • via Nuitee
V
Viorel Marian • extended_group • ro
10
Good hotel
Pros:

Very pleasant hotel and friendly staff.

2026-04-12 • via Nuitee
D
Daniela • extended_group • ro
10
2026-04-09 • via Nuitee
G
GOGOLEVA • family_with_children • ru
10
Pros:

Очень хороший персонал, вежливые и доброжелательные.

Cons:

Далеко от аэропорта, хотя это центр

2026-03-29 • via Nuitee