New West Hotel

Hotels
8.5 (288 reviews)
Ard Ayush Street, Peace Avenue, 5th Khoroo 10th Khoroolol Building 91 , Ulaanbaatar , mn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast options
Cons:
Language barrier with staff
Issues with cleanliness on some occasions
Location traffic problems

Categories

Cleanliness
7.39
Several reviews noted issues with cleanliness, including lack of proper cleaning during the stay.
Service
9.36
Friendly and helpful staff were frequently mentioned positively.
Location
7.9
Location was decent but noted as inconvenient by some due to traffic and distance from the city center.
Room Quality
8.85
Rooms were described as clean, comfortable, and well-equipped.
Amenities
8.38
Amenities such as kitchen facilities and availability of breakfast were positively noted.
Value for Money
8.84
Overall considered good value for the money based on facilities provided.
Food and Beverage
8.39
Breakfast was generally rated as good, though some reviews suggested improvement.
Overall Experience
8.86
Guests generally had a positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:48

Property Description

Luxurious Accommodation

Experience luxury at its finest at New West Hotel, where each tastefully decorated guestroom offers modern amenities such as a flat-screen TV, minibar, and safety deposit box. The cozy seating area and ample natural light create a serene atmosphere for relaxation after a day of exploring the city.

Diverse Dining Options

Indulge in a culinary journey at New West Restaurant, known for its wide selection of European and Mongolian dishes prepared by talented chefs. Enjoy a comfortable dining experience while savoring savory flavors and impeccable service.

Entertainment and Relaxation

From a top-rated restaurant to mini golf and massage facilities, New West Hotel offers a range of entertainment options for guests. Unwind at the library, showcase your singing skills at the karaoke facilities, or simply enjoy the convenience of free Wi-Fi throughout the property.

Book your stay at New West Hotel now and elevate your travel experience with unparalleled comfort and hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 288 reviews
Cleanliness: 7.39
Service: 9.36
Location: 7.9
Room Quality: 8.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
S
Semih • solo_traveller • at
10
2026-07-25 • via Nuitee
L
Lance • family_with_children • kr
7
Spacious rooms for my family of 5. Welcoming staff and a great breakfast.
Pros:

Nice to shower and relax in a comfortable room following a week out on the Mongolian steppe.

Cons:

Shower nozzle was a bit finicky to keep pointed in the right direction.

2026-07-25 • via Nuitee
I
ian • extended_group • gb
8
Clean and comfortable, with helpful and friendly staff.
Pros:

The room was clean and well equipped. There wasn't any form of instruction on how to use the TV and satelite receiver, but that wasn't a big issue.

Cons:

The breakfast was really very basic, but this is a relatively poor country, and it was broadly in line with our expectations of a hotel in this price range.

2026-07-24 • via Nuitee
E
Esther • extended_group • hk
10
Pros:

The staffs are very helpful !

2026-07-21 • via Nuitee
S
Svetlana • solo_traveller • at
10
Pros:

Am meisten hat uns das Personal gefallen. Während unseres Aufenthalts haben wir drei verschiedene Schichten an der Rezeption kennengelernt, und alle Mitarbeiter waren ausgesprochen freundlich und hilfsbereit. Da wir kein Mongolisch sprechen, haben sie sich immer große Mühe gegeben, mit uns zu kommunizieren und uns bei unseren Anliegen zu helfen. Sie haben zum Beispiel mehrmals den Fernseher für meine Mutter eingerichtet und uns auch dabei geholfen, einen Ausflug zur Chinggis-Khaan-Statue zu organisieren.
Auch die Lage des Hotels ist hervorragend. In der Nähe befinden sich eine Bushaltestelle sowie viele Geschäfte für den täglichen Bedarf. Wenn man die Peace Avenue entlanggeht, erreicht man in die eine Richtung das Stadtzentrum und in die andere den Busbahnhof.
Außerdem wurde das Zimmer jeden Tag gereinigt und täglich frisches Trinkwasser bereitgestellt. Wir haben uns hier sehr wohlgefühlt und würden gerne wiederkommen.

2026-07-19 • via Nuitee
M
Mizuki • extended_group • jp
9
2026-07-18 • via Nuitee
S
Semih • solo_traveller • at
10
2026-07-16 • via Nuitee
F
François • solo_traveller • fr
10
2026-07-12 • via Nuitee
M
Margit • couple • de
8
Pros:

Ausstattung, Essen und Frühstück

Cons:

Der Preis, den ich bei booking com angezeigt bekam wurde nicht eingehalten. Ich habe 316.000 mnt (84€) bezahlt

2026-07-10 • via Nuitee
A
Adriaan • solo_traveller • nl
9
Ruime kamers, prima locatie en scherpe prijs
Pros:

Goede locatie ten opzichte van het centrum, maar rustig genoeg om geen last van het verkeer te hebben. Personeel is aardig en attent.
Kamer is ruim en netjes

2026-07-08 • via Nuitee
R
Raffaello • couple • it
10
Great one-night stay near Dragon Bus Station
Pros:

Nice and clean room, good breakfast and very friendly staff

2026-07-08 • via Nuitee
Q
QINMING • solo_traveller • cn
10
2026-07-08 • via Nuitee
R
Remigius • solo_traveller • de
8
2026-07-05 • via Nuitee
F
Frédéric • couple • fr
10
Perfect
Pros:

I highly recommend this establishment. The hotel is very well located with the bus and restaurants nearby. It is very clean, the rooms are soundproofed and spotless with xxxl beds. The manager and the whole team are benevolent and attentive to you. They do what is necessary to satisfy you. Hearty breakfast with catering. Very nice place. Shuttle to the airport, taxi etc etc .. they are at the top. Thanks to them and little wink to Sumi. Thanks

2026-07-02 • via Nuitee
D
Dr. Detox • solo_traveller • uz
7
Pros:

I liked breakfast and the peace district

Cons:

I didn't like the smell from the bathroom that came out into the room, either, since my room was located above the kitchen and every day from early morning the smell from the kitchen bothered me a lot.

2026-06-29 • via Nuitee
K
Karsten • solo_traveller • de
7
Regional typisch. Passt .
Pros:

Super freundlich.
Frühstück regional ansprechend.
Super Handtuchservice.

Cons:

Es fehlten Nachttischlampen.

2026-06-29 • via Nuitee
M
Makhambet • solo_traveller • kz
7
2026-06-25 • via Nuitee
J
Jose Angel • solo_traveller • es
10
2026-06-24 • via Nuitee
L
Liboiron • solo_traveller • ca
10
Pros:

Everything and the lady at the front desk ( sorry I didnt get her name ) but she was SO helpful , she got us a dinner reservation at a wonderful local restaurant , and she helped navigate some travel decisions we had !!! Shes a great asset to your business ! Thank you again :)

2026-06-24 • via Nuitee
Y
Yves M. • solo_traveller • be
10
Pros:

Personnel, catering, propreté, équipement, rien a redire !

Cons:

Rien !

2026-06-22 • via Nuitee