New Rafi Hotel

Hotels
8.1 (546 reviews)
https://www.google.com/maps/place/31%C2%B057'02.4%22N+35%C2%B056'12.6%22E/@31.9507391,35.9369663,21z/data=!4m4!3m3!8m2!3d31.9506585!4d35.9368291?entry , Amman , jo

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great central location
Cons:
Dirty rooms
Limited amenities

Categories

Cleanliness
6.85
Several reviews mentioned the hotel was not clean, indicating a significant issue.
Service
9.35
Positive mentions of friendly and helpful staff across multiple reviews.
Location
9.35
Many reviews highlighted the central location as a major benefit.
Room Quality
7.85
Mixed feedback, with some indicating spacious rooms, while others noted issues with cleanliness.
Amenities
7.85
Amenities received some positive comments, though some facilities had issues.
Value for Money
7.85
General consensus that the price was acceptable, but some felt the quality did not match the cost.
Food and Beverage
7.35
Comments about the food quality being basic, although some appreciated the complimentary drinks.
Overall Experience
8.35
Overall feedback suggests a satisfactory stay, though with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 06:41

Property Description

Prime Location in Amman
Enjoy stunning views of the city from New Rafi Hotel, conveniently located just steps away from Al Hussainy Mosque and other key attractions in Amman.

Comfortable Rooms with Modern Amenities
Relax in air-conditioned rooms equipped with a desk, safety deposit box, and flat-screen TV. Stay connected with free WiFi and enjoy a peaceful night's sleep with plush bedding.

Delicious Dining Options
Start your day with a delightful buffet breakfast and savor flavorful British cuisine at the on-site restaurant. Halal options are also available upon request.

Experience the best of Amman at New Rafi Hotel - Book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 546 reviews
Cleanliness: 6.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 8.35
L
Laith • solo_traveller • ae
10
2026-07-23 • via Nuitee
W
Wisani Brice • couple • za
10
I got my money’s worth
Pros:

Friendly and respectful

Cons:

Nothing everything is perfect

2026-07-22 • via Nuitee
A
Ahmad • solo_traveller • lb
1
Poor cleanliness, lack of basic amenities, and disappointing service mad
Pros:

The location is excellent. It's in downtown and within walking distance of many attractions.

Cons:

When I arrived, they told me the room I had booked was flooded, so they gave me a larger room instead. Unfortunately, it was dirty and smelled heavily of cigarette smoke. I asked to change it, but they said no other room was available until the next day. It was one of the worst nights I've ever had because of the smell.

The following day, around 12:15 PM, they moved me to another room facing the street. It didn't smell, but the bathroom floor flooded after every shower. The room had no hairdryer or iron. I requested both, and they brought old, broken ones that barely worked.

I stayed for three nights, and my room was never cleaned or serviced. The staff were polite, but they rarely provided what was requested. For example, I asked for towels and was given only one, with the excuse that they had no more available, which I found hard to believe.

I travel frequently and stay in hotels often, and this is the first time I've felt the need to leave a negative review. I genuinely don't want anyone else to have the same experience.

2026-07-22 • via Nuitee
M
Mohammad • solo_traveller • jo
6
2026-07-16 • via Nuitee
Z
Zeynep • solo_traveller • tr
10
Harika , tekrar geldiğimde bu otelde kalacağım İnşaAllah
Pros:

Güler yüzlü personel

Cons:

Hiçbir şey

2026-07-16 • via Nuitee
I
Islam • solo_traveller • sa
7
2026-07-15 • via Nuitee
M
Mohammad • solo_traveller • ch
8
Sehr gut
Pros:

In Zentrum gefällt mir sehr gut

Cons:

Nichts

2026-07-12 • via Nuitee
F
Fadi2k • solo_traveller • ae
10
Pros:

الخدمه ممتازه والموظفين رائعين

2026-07-11 • via Nuitee
M
Mohammad • solo_traveller • ps
6
2026-07-10 • via Nuitee
Y
Yaseen • solo_traveller • es
4
2026-06-07 • via Nuitee
T
Thamer • solo_traveller • ae
1
2026-06-03 • via Nuitee
S
Shaun Sboniso • solo_traveller • za
10
Pros:

The room was so clean and the staff were very kind and helpful,would recommend.

Cons:

Nothing

2026-05-30 • via Nuitee
N
Nothando Rena • solo_traveller • za
10
Pros:

The room was very clean and the bathroom was exceeding the expectations would recommend

Cons:

Nothing

2026-05-30 • via Nuitee
A
Abu Arra • solo_traveller • ps
10
Pros:

Everything was perfect. Thanks.

2026-05-30 • via Nuitee
Y
Yaseen • solo_traveller • es
7
Pros:

good location but it was not clean enough specially the bathroom

2026-05-27 • via Nuitee
B
bhavana • solo_traveller • gb
7
Pros:

Excellent Location near to some of the main amman site and down town area , very good value for a room in a capital city. Fridge and water in room was a bonus. It was Ramadan when we visited but chap a reception boiled me a kettle to make a coffee.

Cons:

It felt like it was a smokers hotel.the man in reception was a smoker. My throat felt a little rough by the time we checked out. Rooms are very basic, I think the room could be a bit cleaner.

2026-05-26 • via Nuitee
Y
Yesenia • solo_traveller • es
10
2026-05-26 • via Nuitee
F
Fabio • extended_group • it
9
2026-05-24 • via Nuitee
M
MARE • extended_group • it
10
2026-05-24 • via Nuitee
يوسف دعمه • solo_traveller • il
1
Cons:

للاسف حمام صغير جدا والمياه ضعيفه

2026-05-12 • via Nuitee