Smart Cancun the Urban Oasis

Hotels
•
Oasis Hotels & Resorts
8.3 (346 reviews)
Avenida Tulum esquina Brisa, Colonia Centro , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice pool area
Cons:
Poor cleanliness
Room quality issues
Inconsistent amenities

Categories

Cleanliness
7.13
Several reviews mentioned issues with cleanliness, including dirty rooms and bathrooms.
Service
9.6
Excellent service mentioned frequently, with appreciation for the staff's attentiveness.
Location
9.14
Positive remarks about the location's convenience and atmosphere.
Room Quality
7.59
Mixed reviews about room quality, with some rooms described as old and poorly maintained.
Amenities
8.12
Amenities like the pool were highlighted as positive, but some issues were noted.
Value for Money
7.58
Value perceived as average, with existing options offering better experiences for the price.
Food and Beverage
8.63
Praise for breakfast variety but some suggested improvement in quality.
Overall Experience
8.6
Overall sentiment is generally positive but reflected frustrations in various aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:45

Property Description

Luxurious Accommodations - Smart Cancun the Urban Oasis offers spacious air-conditioned rooms with modern amenities including a flat-screen TV, safe, minibar, and iPod docking station. The private bathroom is equipped with a hairdryer and toiletries for your convenience.

Dining and Entertainment - Indulge in a variety of culinary delights at the hotel's multiple bars, coffee shops, and restaurants. Whether you're craving a refreshing drink or a delicious meal, the options are endless to satisfy your taste buds.

Convenience and Services - Enjoy the convenience of a 24-hour reception, free WiFi, dry cleaning service, and currency exchange facilities during your stay. The hotel ensures that all your needs are met promptly and efficiently.

Book your stay at Smart Cancun the Urban Oasis now to experience the perfect blend of comfort and luxury.

Important information:

Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable.

Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.

Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.

Use of pool with extra charge, request the amount at the reception area.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 346 reviews
Cleanliness: 7.13
Service: 9.6
Location: 9.14
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 8.63
Overall Experience: 8.6
I
Isabel • solo_traveller • co
10
2026-05-22 • via Nuitee
R
Raeymaekers • extended_group • be
9
2026-05-17 • via Nuitee
C
César Forero • solo_traveller • co
2
No facturan
Pros:

Todo

Cons:

Es que no me generaron la factura que pedí para legalizar en Colombia y solicité allá, por correo y nada

2026-05-15 • via Nuitee
A
Andrea Carolina • couple • co
10
Pros:

Sus instalaciones, comodidad, la zona y el entorno, el personal es muy agradable y respetuoso, siempre nos ayudaron a resolver dudas y nos dieron tips de que podíamos hacer en algunos días

Cons:

En la parte de afuera del hotel tiene un olor fuerte por las alcantarillas

2026-05-12 • via Nuitee
P
Paula • couple • es
10
Pros:

Todo

2026-05-11 • via Nuitee
A
Alex • solo_traveller • au
7
2026-05-09 • via Nuitee
A
Andreia • couple • br
8
2026-05-05 • via Nuitee
F
Finsterwolde • solo_traveller • nl
9
Pros:

We werden vriendelijk ontvangen.
Het zwembad was prachtig. De kamer ruim. Goede bedden. Shampoo, douchegel, conditioner aanwezig.
Prima bedden (wel wat smal).
Super lekker en uitgebreid ontbijtbuffet

Cons:

Een koelkastje op de kamer zou prettig zijn. We hadden een kamer aan de kant van de weg, hierdoor hadden we wel wat overlast van de auto's, vrachtwagens. ,

2026-05-02 • via Nuitee
S
Satoshi • solo_traveller • jp
8
2026-05-01 • via Nuitee
D
Daniel Yaroslao • solo_traveller • mx
8
Pros:

Me gustó la cercanía del hotel y que la habitación era amplia y como decía la descripción

Cons:

La actitud del personal al inicio fue algo incomoda, quizá deberían de colocar personas mas alegres en la recepción y en la entrada, además el horario de la piscina no me gusto que fuera tan temprano el cierre, deberían de extenderlo a las 10 de la noche, uno va a disfrutar lo mas que pueda no a limitarse

2026-04-22 • via Nuitee
H
hugo • family_with_children • cl
9
2026-04-21 • via Nuitee
V
Vera • extended_group • de
1
Cons:

Inkompetentes Personal, falsche Angaben über Betten und Zimmergrößen, Tax wird doppelt berechnet (von Booking und Vor Ort nochmals), muffige Zimmer - schlechteste Unterkunft der ganzen Reise.

2026-04-19 • via Nuitee
V
Vera • solo_traveller • de
1
2026-04-19 • via Nuitee
C
Canche • solo_traveller • mx
8
2026-04-18 • via Nuitee
J
Jorgechaconsolar • couple • co
10
2026-04-12 • via Nuitee
E
Echeverria Cabrera • solo_traveller • mx
8
2026-04-12 • via Nuitee
H
Hansel • family_with_children • mx
10
Pros:

Muy cómodo muy limpio instalaciones recién remodeladas Todo excelente

Cons:

No tengo queja realmente la atención fue muy buena y peso

2026-04-07 • via Nuitee
M
Mikel • family_with_children • es
8
Personal maravilloso
Pros:

La ubicación si quieres moverte a hacer excursiones y estar en un lugar céntrico de Cancún. Fue el
Cumpleaños de mi hija y prepararon una sorpresa con muchísimos Globos y tarta. El Personal de este hotel es maravilloso. Tiene dos piscinas muy grandes.

2026-04-05 • via Nuitee
L
Linda • family_with_children • mx
8
2026-04-05 • via Nuitee
A
Aitziber • extended_group • es
5
2026-04-04 • via Nuitee