Zihil Ha Hotel

Hotels
9.1 (102 reviews)
Calle 8 Norte , Playa del Carmen , mx

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Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Non-smoking throughout
Free wired internet
Internet access
Japanese garden

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Issues with cleanliness
Uncomfortable amenities

Categories

Cleanliness
8.31
Some reviews mentioned issues with cleanliness including poorly cleaned areas and problems with bugs.
Service
9.78
Most reviews highlighted excellent service, especially the attentiveness of staff like Maritza.
Location
9.82
Consistently praised as very central and convenient for access to local attractions.
Room Quality
9.27
Rooms were described as spacious, clean, and with good amenities.
Amenities
8.3
Some amenities were noted as lacking, such as missing hangers and an uncomfortable bed.
Value for Money
9.26
Several reviews mentioned that the hotel offered great value for its price.
Food and Beverage
8.81
No specific mentions, but the nearby food options received positive feedback.
Overall Experience
9.28
Overall experience was positive with many reviewers recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:38

Property Description

Conveniently located in the centre of Playa del Carmen, Zihil Ha Hotel offers free WiFi throughout the property and a garden. This 3-star hotel offers room service. The property is non-smoking and is set less than 1 km from Playacar Beach.

Modern Amenities: Enjoy air conditioning, flat-screen TVs, and private bathrooms in every room.

Ideal Location: Close to Playacar Beach and key transportation hubs, making it easy to explore the area.

Relaxing Atmosphere: Unwind in the garden or on your private terrace with a view.

To book your relaxing stay at Zihil Ha Hotel, visit our website now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 102 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.28
H
Heshy • solo_traveller • us
10
Pros:

It was a great stay, and the housekeeping lady Yara was amazing.

2026-05-31 • via Nuitee
H
Heshy • solo_traveller • us
10
Pros:

It was perfect place, couldn’t be better.

2026-05-31 • via Nuitee
H
Heshy • solo_traveller • us
10
Pros:

This is the best hotel in playa del Carmen

2026-05-31 • via Nuitee
D
Diego • solo_traveller • mx
10
100/10
Pros:

La cama es sumamente cómoda, el espacio es súper rico y favorable, la ubicación ni se diga, es ideal para estar y pasear en playa, sumamente recomendado, incluso su sala de estar es reconfortante.

Cons:

Absolutamente nada, todo fue absolutamente maravilloso, el mejor lugar en el que he estado

2026-05-29 • via Nuitee
H
Heshy • solo_traveller • us
10
2026-05-27 • via Nuitee
H
Heshy • solo_traveller • us
10
2026-05-27 • via Nuitee
C
Conde Pérez • solo_traveller • mx
2
Pros:

Nada

Cons:

Lugar muy feo con olor a humedad y con plaga en la habitación al acostarme en el colchón picaba el cuerpo

2026-05-26 • via Nuitee
D
DANIEL • couple • mx
8
Pros:

Si… or el precio muy bien

2026-05-22 • via Nuitee
V
Victor • solo_traveller • cl
2
Agradable , volvería , corregir lo mencionado .
Pros:

Si

Cons:

Olor de desagüe baño
Percheros para toallas baño
Falta de acondicionador para el pelo
Secador de pelo
Consulta en nuestra estadía , si nos faltaba algo .

2026-05-16 • via Nuitee
H
Hugo Angel • couple • ar
10
GRACIAS
Pros:

LA UBICACION ES EXCEPCIONAL. NO ES UN HOTEL SINO UN DEPARTAMENTO CON UNA PERSONA ENCARGADA AL CUIDADO DURANTE EL DIA Y DE LA LIMPIEZA.

Cons:

TODO ME GUSTO. LA ATENCION DE LA SEÑORA DE LA LIMPIEZA A QUIEN CONOCIMOS EXCEPCIONAL.

2026-04-28 • via Nuitee
A
aviv • solo_traveller • il
9
Pros:

היינו רק לכמה שעות בלילה אבל הצק אין היה פשוט וקל, הצוות היה ממש נחמד ומועיל, היה מים חמים גם באמצע הלילה והיה נקי, חדר מרווח

2026-04-23 • via Nuitee
J
JEAN CARLO • couple • cr
10
Excelente ubicación
Pros:

Excelente ubicación

2026-04-23 • via Nuitee
Y
Youness • solo_traveller • de
9
2026-04-21 • via Nuitee
Y
Youness • solo_traveller • de
9
Pros:

Die Lage ist perfekt

Cons:

Frühstück befindet sich in anderem Hotel, ca 10 min zu Fuß

2026-04-21 • via Nuitee
D
Dulcinea • family_with_children • mx
9
Excelente lugar para descansar y correr al mar al amanecer
Pros:

La ubicación es excelente, está muy cerca de la 5ta avenida y a pesar de eso no es un lugar ruidoso.
La habitación tenía balcón 😊, el baño muy espacioso
Conocimos a Maritza en nuestro check out y fue muy amable llevándonos al mercado para desayunar.
Muy atenta todo el tiempo.

Cons:

Nos quedamos sin agua una noche pero se solucionó en 30 minitos

2026-04-20 • via Nuitee
R
Roman • solo_traveller • mx
4
Pros:

Muy bonito

Cons:

No hay personal de noche sistema de seguridad de llaves personal, hay temas complicados en la facturación si la haces con Booking

2026-04-17 • via Nuitee
F
Fernando • couple • br
7
2026-04-12 • via Nuitee
H
Helton • couple • br
8
Ótima localização e quarto espaçoso
Pros:

Cama grande e confortável, banheiro grande, ótima localização, varanda útil para secar roupas molhadas.

Cons:

Travesseiros altos, desconfortáveis. Wifi instável. Não aproveitei o café da manhã porque é distante e porque serve apenas torradas.

2026-04-08 • via Nuitee
A
Alexis • solo_traveller • br
9
Excelente acomodação, por um preço muito bom!
Pros:

Excelente custo-benefício, quarto e banheiro limpos e arrumado todos os dias! A pressão do chuveiro não é muito boa, mas a água é quente. Localização excelente, próximo à avenida 5.

Cons:

A pressão do chuveiro.

2026-04-07 • via Nuitee
E
eduardo carlos • couple • br
8
Com certeza voltaremos.
Pros:

A equipe é a melhor parte extremamente simpáticas e eficientes, localização ótima muito perto de 5° avenida e sem todo aquela barulho, em resumo ótimo custo beneficio

Cons:

A única coisa que incomodou foi a pressão do chuveiro muito fraca, e para pessoas com limitação de mobilidade fica complicado pois tem que subir 2 vãos de escada (para nós não foi um problema)

2026-04-01 • via Nuitee