Grand Mercure Xian On Renmin Square

Hotels
•
Grand Mercure
8.6 (717 reviews)
No. 319, Dongxin Street , Xi'an , cn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Issues with cleanliness
Need for room updates

Categories

Cleanliness
8.11
Some reviews mention disturbances from cleaners and a less than perfect experience.
Service
9.08
Numerous reviews highlight friendly and helpful staff, with specific mentions of excellent service.
Location
9.12
Guests appreciate the convenient and quiet location inside the wall of the old city.
Room Quality
8.07
Several comments indicate the need for updates, particularly in the bathrooms.
Amenities
8.6
General satisfaction noted, though some amenities like the pool were described as distant.
Value for Money
8.56
Value perceived as high given the historic ambiance and location.
Food and Beverage
8.61
Positive feedback on breakfast variety, though some issues were noted.
Overall Experience
8.68
Overall enjoyment with minor complaints balanced by positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:04

Property Description

Luxurious Hotel with Prime Location

Modern Interiors and Elegant Decor
The air-conditioned guestrooms at Grand Mercure Xian On Renmin Square boast modern interiors and elegant decor. Each room is well-equipped with a minibar, work desk, and a TV with cable channels for your entertainment. The en suite bathrooms feature a relaxing bathtub, perfect for unwinding after a day of sightseeing.

Diverse Dining Options and Bars
Indulge in a culinary journey at the hotel's 4 restaurants and 4 bars, offering a variety of cuisines including Mediterranean, Chinese, Japanese, and Italian. Sip on refreshing drinks while enjoying the vibrant ambiance of the bars, creating a perfect setting for socializing and relaxation.

Convenient Facilities and Services
From massage services to a fitness centre, Grand Mercure Xian On Renmin Square ensures a comfortable stay with a range of facilities. Additionally, the tour desk is available to assist guests with travel arrangements, making exploring the city hassle-free.

Book your stay at Grand Mercure Xian On Renmin Square for a luxurious and convenient experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for CNY 290 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 717 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
I
Ian • solo_traveller • gb
9
Good stay clean and comfortable
Pros:

Room was spacious with a massive bed, really clean and comfortable with soft fluffy towels. Staff friendly, special mention to the gentleman on the door who helped us track down our Didi driver on our last morning, he was courteous and friendly sorry I didn't get his name. Great location for exploring.

Cons:

Please review the photos posted as it infers that this hotel has a pool which it does not. The hotel did feel a little soulless, there is no bar or a restaurant for dinner.

2026-07-25 • via Nuitee
S
Simon • couple • gb
10
A perfect base for our visit to the Terracotta Army
Pros:

Perfect location, wonderful service and friendly, professional staff

Cons:

Nothing

2026-07-24 • via Nuitee
A
Alessandro • solo_traveller • it
10
Pros:

Great stay, was our honeymoon they were super nice to us and had many attention ( cake in the room) and flowers
The room was clean and the breakfast very good with many options, nothing to regreat
Mr warren super thanks a lot!

Cons:

I don't love moquette, would remove that if possible

2026-07-22 • via Nuitee
M
Martijn • extended_group • nl
9
2026-07-22 • via Nuitee
F
Fabio • solo_traveller • br
8
2026-07-21 • via Nuitee
M
Marcelo • extended_group • br
7
Pros:

Bem localizado e com uma estrutura interessante. Cafe da manhã muito bom.

Cons:

Muito carpete, um prédio meio antigo precisando de restauro e q piscina não fica no hotel, mas sim dentro do complexo de hotéis em um hotel ao lado.
Exigem que se use touca de banho na piscina.

2026-07-21 • via Nuitee
G
GILBERTO • solo_traveller • br
3
Pros:

Localizacao

Cons:

Me cobraram um deposito preventivo de 600 yuans q nao esta mencionado no site do hotel no booking. No check out, o valor foi devolvido para o cartao de credito.E descobri q o valor so me será devolvido pelo cartao entre 5 a 10 dias. Ou seja, vou receber valor em yuans qdo eu nao estiver mais na China. No check in, ganhei um upgrade de quarto. So q o quarto "melhor" tinha tomadas velhas q não carregavam meus gadgets corretamente. A torneira da pia pingava o tempo todo. A descarga precisava de um ajuste manual pra funcionar. E a geladeira nao gelava adequadamente. Em bom português, UMA ROUBADA!

2026-07-21 • via Nuitee
J
Juan Carlos • solo_traveller • es
9
Mi experiencia
Pros:

La ubicacion

Cons:

Mobiliario algo clasico

2026-07-18 • via Nuitee
P
Piero Gonzalo • couple • pe
10
2026-07-17 • via Nuitee
L
Leane • couple • fr
7
Pros:

localisation à 5min du métro et proche d’arrêt de bus .
le personnel nous accueille à notre arrivé en nous portant les valises
douche et baignoire donc incroyable
un petit dej varié !!

Cons:

attention ils ont voulu nous faire payer un supplément pour la piscine et le room service sans nous demander si on souhaitait le prendre.

2026-07-15 • via Nuitee
A
Alexander • solo_traveller • de
8
Gutes Stadthotel
Pros:

Schönes Zimmer mit großem Bett, gutes Frühstück, Pool, recht zentral gelegen

Cons:

Der Pool war etwas zu kalt und der Fitnessraum war zu klein

2026-07-15 • via Nuitee
M
maura • couple • gb
8
Pros:

Ottimo servizio del personale, soprattutto del sig. Warren Wang per servizio concierge che parla un ottimo inglese (molto raro in Cina!) .

Cons:

le camere sono un po' datate e si sentono ancora i segni di anni fa di fumo di sigaretta ormai impregnati nei muri. Magari potrebbero dare fastidio a qualcuno. Camere molto pulite.

2026-07-14 • via Nuitee
J
Jing • family_with_children • ca
10
Great experience
Pros:

Location and amazing garden inside the square

Cons:

Very professional service and very friendly staff

2026-07-14 • via Nuitee
K
Kerstin • solo_traveller • de
10
Pros:

Das Hotel hat historischen Charme, die Zimmer sind riesig. Die Einrichtung ist etwas in die Jahre gekommen, aber voll funktionsfähig und alles ist supersauber. Das Personal ist mehr als zuvorkommend und spricht ausreichend Englisch. Die Lage in einem kleinen Park und dennoch nah an der Innenstadt ist perfekt. Ein rundum gelungener Aufenthalt, vielen Dank.

Cons:

Das Hotel stammt aus einer Zeit mit weniger Bedarf für Steckdosen, mit etwas Koordination kommt man klar. Das Frühstück ist etwas ausbaufähig. Insgesamt ist das Preis-Leistungsverhältnis aber mehr als gut.

2026-07-09 • via Nuitee
A
Abdelmalik • solo_traveller • nl
1
Its not a 5 star hotel Old rooms Fotos on the booking.com are incorrect
Pros:

Nothing

Cons:

The room
Bed
Bathroom

2026-07-08 • via Nuitee
S
stephan • solo_traveller • fr
9
2026-07-07 • via Nuitee
A
Anita • couple • kz
9
2026-07-04 • via Nuitee
M
Melcarwil • solo_traveller • us
10
2026-07-03 • via Nuitee
R
Richard • family_with_children • au
6
WIll stay again
Pros:

Size of Room, Breakfast included was great & the service

Cons:

Rooms though large, the facilities are showing it's age.. In our family suite, the shower area did not drain properly

2026-06-30 • via Nuitee
I
Ivana • solo_traveller • es
9
Pros:

El edificio, todo el recinto,la ubicación, la comodidad...

2026-06-28 • via Nuitee