Heritage Hotel New York City

Hotels
7.5 (4917 reviews)
18 West 25th Street , New York , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
5.25
Multiple reviews indicated significant cleanliness issues, with one stating extreme dirtiness in the rooms.
Service
9.25
Positive feedback noted attentive and helpful staff.
Location
9.25
Highly rated for great location in proximity to various attractions.
Room Quality
6.25
Reviews discussed issues such as small rooms and lack of appropriate amenities.
Amenities
7.75
No significant mentions; general amenities were average.
Value for Money
6.75
Mixed reviews regarding value compared to quality, with some feeling overcharged.
Food and Beverage
7.75
No specific comments regarding food and beverage quality.
Overall Experience
7.75
Overall stay experience was positive due to location and service, despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodations
Experience comfort and style at Heritage Hotel New York City with air-conditioned rooms, flat-screen TVs, and convenient coffee machines. The private bathrooms add a touch of luxury to your stay.

Convenient Amenities
Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, tour desk, and on-site ATM. Stay fit during your travels at the 24-hour fitness center and make use of baggage storage facilities for a hassle-free experience.

Prime Location
Located just steps away from iconic landmarks like Herald Square and the Flatiron Building, Heritage Hotel offers easy access to must-see attractions like the Empire State Building and Madison Square Garden. Book now for an unforgettable stay in the heart of New York City.

Important information:

Please note that all guests below the age of 21 years must be accompanied by an adult (21 years or older).

Please note that the same credit card used to make the reservation is required at the time of check-in for reservations requiring advance payments and should match the name of one of the guests on the reservationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 4917 reviews
Cleanliness: 5.25
Service: 9.25
Location: 9.25
Room Quality: 6.25
Amenities: 7.75
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.75
S
STEVEN • solo_traveller • us
10
I prefer non chain hotels and this was a perfect example of why
Pros:

Location was excellent for my Harry Styles concert at MSG

Cons:

I sat in the lobby after checking out for about an hour and it was so hot

2026-09-19 • via Nuitee
C
Costantino • couple • it
4
Cons:

Scarsa pulizia e manutenzione non idonea

2026-09-18 • via Nuitee
E
Enrica • family_with_children • it
8
Pros:

La posizione la cortesia e la pulizia

2026-09-18 • via Nuitee
S
Simon • couple • au
10
Great location, rooms clean and very friendly staff. A fantastic experience which made the visitor to New York more enj
Pros:

Great location, room was clean and staff were incredibly helpful and friendly

Cons:

N/A

2026-09-18 • via Nuitee
L
LILIANA • couple • gr
9
Υπέροχη
Pros:

Η τοποθεσία ήταν τέλεια, το δωμάτιο άνετο, καθαριότητα κάθε μέρα, με βασικές παροχές. Πολλά σημεία για φαγητό τριγύρω.

2026-09-18 • via Nuitee
M
Maria Alejandra • solo_traveller • mx
10
Pros:

La ubicación y la atención del personal.

2026-09-16 • via Nuitee
A
Andrea • extended_group • it
10
2026-09-16 • via Nuitee
L
LorettaGhini • solo_traveller • it
10
Pros:

Posizione perfetta
Camera pulita, letto molto comodo.
Hotel davvero valido per una vacanza a New York

2026-09-15 • via Nuitee
S
Suzanne • solo_traveller • it
8
Fully Flatiron Hotel which is perfect for longer stays and work trips
Pros:

Location is really good. Staff are very nice & professional. Rooms are quiet. Good choice.

Cons:

You need to give them a days notice for cleaning. I would prefer they offer same day cleaning is requested by 9am.

2026-09-14 • via Nuitee
Z
Zhenyu • extended_group • us
9
2026-09-14 • via Nuitee
H
Hannah • extended_group • gb
5
2026-09-14 • via Nuitee
L
Lai • solo_traveller • us
9
Otherwise pleasant stay
Pros:

location - it was centralised

Cons:

Slightly expensive. The bed could be a twin bed, not necessary a queen/king.

2026-09-13 • via Nuitee
P
Paola • couple • es
5
2026-09-13 • via Nuitee
A
Alexandra • solo_traveller • be
8
Pros:

Chambre famille avec porte communicante, chambre avec vue sur Empire State Building

Cons:

Il manque 1 WC séparé en plus de celui dans la salle de bain

2026-09-13 • via Nuitee
K
KEIKO • extended_group • jp
8
2026-09-12 • via Nuitee
M
Michele • extended_group • it
10
2026-09-11 • via Nuitee
A
Aoife • couple • gb
3
Pros:

Very central location, not too far from a subway stop

Cons:

The property was quite dated, which is fine but it was also unclean. We booked last minute due to a cancelled flight. The room we stayed in felt like it hadn’t been stayed in/ cleaned for years. There were crumbs on the floor, hairs and other stains in the showers. The towels, bedding and whole room didn’t smell clean at all. The tv was very old as was the ac unit which didn’t do a great job at cooling the room down and was so loud that we couldn’t keep it on at night. The windows couldn’t be opened either so we couldn’t get fresh air.

Housekeeping isn’t automatic and must be requested the day before. Due to our late check in, this wasn’t possible for us so we had to put up with the uncleanliness.
As it was a last minute booking, we paid just over £2000 for 2 nights, which is extortionate, but I gather that it is cheaper when booking in advance.
To top it all off, we had to pay 12 dollars to store 4 small bags for 1 hour after check out!

If you don’t mind staying somewhere that is basic and unhygienic then this could work but if not, there are much better hotels out there for a similar price that would allow a much more comfortable stay

2026-09-11 • via Nuitee
A
Anthony • couple • us
8
Very nice stay
2026-09-09 • via Nuitee
S
Stéphane • couple • es
10
2026-09-07 • via Nuitee
R
Rosetta • solo_traveller • gb
7
2026-09-06 • via Nuitee