Heritage Hotel New York City

Hotels
7.5 (4486 reviews)
18 West 25th Street , New York , us

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
5.25
Multiple reviews indicated significant cleanliness issues, with one stating extreme dirtiness in the rooms.
Service
9.25
Positive feedback noted attentive and helpful staff.
Location
9.25
Highly rated for great location in proximity to various attractions.
Room Quality
6.25
Reviews discussed issues such as small rooms and lack of appropriate amenities.
Amenities
7.75
No significant mentions; general amenities were average.
Value for Money
6.75
Mixed reviews regarding value compared to quality, with some feeling overcharged.
Food and Beverage
7.75
No specific comments regarding food and beverage quality.
Overall Experience
7.75
Overall stay experience was positive due to location and service, despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodations
Experience comfort and style at Heritage Hotel New York City with air-conditioned rooms, flat-screen TVs, and convenient coffee machines. The private bathrooms add a touch of luxury to your stay.

Convenient Amenities
Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, tour desk, and on-site ATM. Stay fit during your travels at the 24-hour fitness center and make use of baggage storage facilities for a hassle-free experience.

Prime Location
Located just steps away from iconic landmarks like Herald Square and the Flatiron Building, Heritage Hotel offers easy access to must-see attractions like the Empire State Building and Madison Square Garden. Book now for an unforgettable stay in the heart of New York City.

Important information:

Please note that all guests below the age of 21 years must be accompanied by an adult (21 years or older).

Please note that the same credit card used to make the reservation is required at the time of check-in for reservations requiring advance payments and should match the name of one of the guests on the reservationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children from 1 year old to 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 55 per day.

Location

Guest Reviews

7.5
Based on 4486 reviews
Cleanliness: 5.25
Service: 9.25
Location: 9.25
Room Quality: 6.25
Amenities: 7.75
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 7.75
S
Silvana Dema solo_traveller it
10
Albergo funzionale con una posizione eccellente al giusto prezzo
Pros:

Posizione impareggiabile: lontana dal casino di time square ma a 2 passi da tutto. Metro dietro l'angolo. Parco e locali vicini
Struttura molto funzionale: c'è proprio tutto. Ovviamente non è un hotel stellato ma ha davvero tutto quello che serve. Letti comodissimi e stanza abbastanza grande per gli standard di NY
Personale gentilissimo

Cons:

Qualche gruccia in più
Il bagno è piccolino ma funzionante e c'è pure la crema corpo e lo struccante

2026-06-06 via Nuitee
J
jon couple au
10
Pros:

Great location
Friendly staff

2026-06-04 via Nuitee
R
Ruben Giuseppe couple it
5
Ottima posizione, struttura molto vecchia
Pros:

Posizione centralissima comoda a due passi dalla metro e da eataly per un buon espresso

Cons:

Struttura molto vecchia così come le stanze piccole riscaldamento rumoroso

2026-06-03 via Nuitee
V
van den bliek couple nl
7
2026-06-03 via Nuitee
C
Cassie solo_traveller us
2
Not my cup of tea.
Pros:

It was in a good location. The woman who checked me in was nice.

Cons:

The hotel was really dated. I felt like I was in a Jim Jarmusch movie. It felt more like a hostel or a college dorm. My charge card was charged before I arrived and I had to wait to check in. The walls of the room were very thin. It just wasn’t my cup of tea, so to speak.

2026-06-02 via Nuitee
Z
zascaborras solo_traveller es
10
Estancia muy buena
Pros:

La ubicación lo mejor. Era muy cómodo.

2026-05-31 via Nuitee
I
Isabelle couple us
10
Great value for money, especially because of the location. The room was very clean, the staff was extremely friendly, an
Pros:

Best value for money. Great location and staff, luggage storage both before check-in and after check-out.

Cons:

No complaints at all

2026-05-30 via Nuitee
J
Justice Andre couple ca
8
Pros:

location is fantastic, dead in the heart of midtown. 10-15 minute walk to majority of things, easy acess to time square and majority of subway stations, 2 bros pizza less than a minute away (cant beat the value of the 1.50 pizza). Staff was incredible, easily the best part of staying here, incredibly polite and helpful, and will let you use the property for the bathroom or the hang out a bit before checkin and after checkout. Rooms are a little small, bathroom was pretty cramped, and house keeping has to be requested a night in advance, But for the price it genuinely cannot be beat. Was my second time staying here and will probably come back for a third next time im in the city!

Cons:

tv is a little fuzzy and staticy but did have acess to plenty of channels, the view from the window wasnt great but fair enough i didnt pay extra for the city view, and either way you get a great view of the empire state building from the front of the hotel

2026-05-29 via Nuitee
R
Robert solo_traveller us
7
Pros:

Nice accommodations

Cons:

I rated it a 7 overall even though I enjoyed being there because my wifi and phone were blocked there during my stay. The hotel provides wifi but it is not a secure line.. Your guess is as good as mine as to why.

2026-05-29 via Nuitee
S
Sharma extended_group us
6
2026-05-29 via Nuitee
C
camille extended_group us
7
2026-05-29 via Nuitee
O
Olivier solo_traveller fr
8
2026-05-28 via Nuitee
N
Nell extended_group be
5
Decent but not matching pictures or descriptions.
Pros:

I liked the staff. They were friendly and efficient. Always there. We felt safe.

Cons:

The pictures do not match the place. Our room was old. For example, the table was unstable, definitely couldn’t lean on it, the bed had wheels for whatever reasons, and just everything was old and while very clean, yellow ish from “age” (curtains, bath, floor). We couldn’t open the windows even a little to get air. And the view of the window was a dirty small area with the windows of the other rooms just in front. Also, we only took the elevator twice for luggages because it was taking at least 5 minutes to arrive, literally! For us it was ok to take the stairs, but the older people were badly impacted.

2026-05-27 via Nuitee
T
Tamara solo_traveller us
10
Loved the hotel!
Pros:

Location! This is my favorite area to stay in. The hotel was in a perfect location. Would definitely stay again

Cons:

Nothing not to like. Great location, clean, comfortable. I had no complaints.

2026-05-27 via Nuitee
A
Alex couple it
7
Pros:

Posizione ottimale!! Personale molto accogliente e disponibile

Cons:

Purtroppo non si poteva aprire alcuna finestra della stanza.

2026-05-26 via Nuitee
G
Gauri extended_group us
10
Wonderful visit, great quality for price, highly recommend
Pros:

What an amazing stay! Rooms were quiet, clean with comfy beds and linens, enough room for 2 of us to move around with 2 twin beds, multiple places to store luggage, great bathroom and water pressure the staff were lovely and helpful. A steal for the location and quality! Will happily come back here. This isn’t a resort - no amazing views or anything like that, but the perfect place for an affordable high quality stay in the city, close to everything you need!

2026-05-26 via Nuitee
L
Lisa family_with_children gb
6
Pleasant for a short stay
Pros:

Location, staff pleasant, fridge in room along with. Iron, ironing board, hairdryer, toiletries.

Cons:

Was very outdated, in need of TLC, everywhere needed a good clean, bathroom was very dirty. I was only there two nights so dealt with it but if I was any longer this hotel would not be my choice. A welcome guide would have been helpful.

2026-05-26 via Nuitee
N
Nicole couple br
8
Ótimo custo benefício!
Pros:

O quarto estava super limpo, espaçoso e confortável. A localização era ótima e, mesmo sendo uma região movimentada, quase não dava para ouvir barulho da rua, então foi bem tranquilo para descansar. O chuveiro tinha uma pressão ótima também.

Cons:

O quarto poderia ser melhor iluminado e as cortinas estão bem antigas. A recepção e os corredores também poderiam passar por uma reforma para deixar o hotel com um aspecto mais moderno e bem cuidado.

2026-05-26 via Nuitee
C
csaba couple hu
7
2026-05-25 via Nuitee
E
Eva extended_group nl
7
Prima verblijf op een goede locatie!
Pros:

Aardige medewerkers

Cons:

De harde straal van de douche

2026-05-24 via Nuitee