Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good Location
Great Breakfast
Cons:
Old Rooms
High Prices

Categories

Cleanliness
7.46
Multiple mentions of cleanliness issues and room condition.
Service
8.43
Staff is friendly, but there were mentions of inconsistent service quality.
Location
8.97
Consistently praised across reviews for being near beach and attractions.
Room Quality
7.42
Mixed reviews; some rooms old and needing renovation.
Amenities
7.95
Good breakfast and pool, but some amenities are not well-maintained.
Value for Money
6.91
Some guests felt the price was too high for the quality offered.
Food and Beverage
8.96
Breakfast was highly praised with a good selection.
Overall Experience
7.93
Overall a good stay with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:34

Property Description

Luxurious European Style with Thai Hospitality:
Experience the perfect blend of classical European design and Thai warmth at The Empress Hotel.

Unwind in Style:
Indulge in the sauna or relax in the outdoor garden spa pool, offering a tranquil oasis within the bustling city.

Convenience at Your Fingertips:
With free WiFi, kitchenettes, and proximity to Central Festival Shopping Mall and the beach, The Empress Hotel ensures a seamless stay for both leisure and business travelers.

Book now to immerse yourself in luxury and comfort at The Empress Hotel.

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Please note that the restaurant is closed for renovation from 12 Mar 2020 onward.

Please note that the swimming pool will be under renovation from 1st -20th July 2024. The swimming pool will be out of service during this period.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 11 years old and over stay for THB 900 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1799 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 8.96
Overall Experience: 7.93
A
abraham • solo_traveller • il
9
Pros:

Nice and efficient staff close to the center of things

Cons:

The breakfast is monotonous and not surprising. The pool is small but sufficient for a small number of people, the shower is challenging. The cold water is hot for a quarter of an hour and when there is cold water, hot water is added and the water flow is very weak and this is in all the rooms.

2026-07-04 • via Nuitee
K
Khalid • couple • sa
7
2026-07-04 • via Nuitee
T
Thomas • solo_traveller • gb
5
Disappointed
Pros:

The hotel itself was lovely

Cons:

The Indian restaurant being the only room service available, nothing advertised was available. It was curry or curry, including the breakfast, it was impossible to charge anything to the room with them it was cash or nothing, which was really inconvenient, and at times they were very rude, I was treated as a inconvenience, wouldn’t recommend staying here, 3 or the 6 jets in my broken jacuzzi bath didn’t work, and it was not clean!!! for the money charged it was terrible

2026-07-03 • via Nuitee
A
albert • solo_traveller • il
9
Pros:

מלון עם שירות ותמורה מצויינת עבור המחיר שהם גובים. צוות הדלפק קבלה יאיאה שירותית ואדיבה בכל שאלה ועזרה. יוצאת מן הכלל. ממליץ על המלון בחום. זו לא פעם ראשונה שלי פה.

Cons:

הכל טוב.

2026-07-03 • via Nuitee
S
Sandeep • extended_group • in
10
Overall experience is good
Pros:

Excellent location & good staff & breakfast also very good

Cons:

Studio room balcony has ac outer unit due to this we can’t go to Balcony

2026-07-03 • via Nuitee
R
REUVEN • extended_group • il
10
2026-06-30 • via Nuitee
W
WEI CHIEH • couple • tw
9
2026-06-29 • via Nuitee
Z
Zillur • couple • bd
10
2026-06-28 • via Nuitee
C
Colin • solo_traveller • gb
9
Pros:

Great hotel, good breakfast and location spot on for beach and nightlife

Cons:

Everything ok

2026-06-27 • via Nuitee
P
pierre • couple • fr
10
2026-06-26 • via Nuitee
A
Ali • couple • om
8
2026-06-24 • via Nuitee
A
Allan • extended_group • mu
1
Very bad experience. Will never recommend anyone to go there.
Pros:

Nothing

Cons:

Very dirty
Smelly
All kinds of people come and go with no restriction. Not a good one for family stay.
Noise everyday. Staff at reception not welcoming.

2026-06-24 • via Nuitee
M
MD ASADUN • family_with_children • bd
8
2026-06-24 • via Nuitee
מוטי • solo_traveller • il
8
Pros:

anything

Cons:

I got the room late..and the room was not pleasant either. They renovated the room next door and there was a lot of noise..not clean.

2026-06-24 • via Nuitee
A
Axel • solo_traveller • de
8
Ein leicht angestaubtes Juwel
Pros:

Super Lage, große Zimmer

Cons:

Recht weiche Matratzen, Laute Klimaanlage

2026-06-23 • via Nuitee
T
Tsutomu • solo_traveller • th
8
2026-06-23 • via Nuitee
D
David • couple • il
10
בית מלון טוב יחס טוב
Pros:

מקום טוב היה

2026-06-23 • via Nuitee
T
Tsutomu • solo_traveller • th
8
2026-06-23 • via Nuitee
A
Andrew • couple • gb
10
Pros:

Excellent location with everything l needed close by

2026-06-22 • via Nuitee
B
Bashir Said Al Subhi • solo_traveller • th
8
2026-06-21 • via Nuitee