Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good Location
Great Breakfast
Cons:
Old Rooms
High Prices

Categories

Cleanliness
7.46
Multiple mentions of cleanliness issues and room condition.
Service
8.43
Staff is friendly, but there were mentions of inconsistent service quality.
Location
8.97
Consistently praised across reviews for being near beach and attractions.
Room Quality
7.42
Mixed reviews; some rooms old and needing renovation.
Amenities
7.95
Good breakfast and pool, but some amenities are not well-maintained.
Value for Money
6.91
Some guests felt the price was too high for the quality offered.
Food and Beverage
8.96
Breakfast was highly praised with a good selection.
Overall Experience
7.93
Overall a good stay with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:34

Property Description

Luxurious European Style with Thai Hospitality:
Experience the perfect blend of classical European design and Thai warmth at The Empress Hotel.

Unwind in Style:
Indulge in the sauna or relax in the outdoor garden spa pool, offering a tranquil oasis within the bustling city.

Convenience at Your Fingertips:
With free WiFi, kitchenettes, and proximity to Central Festival Shopping Mall and the beach, The Empress Hotel ensures a seamless stay for both leisure and business travelers.

Book now to immerse yourself in luxury and comfort at The Empress Hotel.

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Please note that the restaurant is closed for renovation from 12 Mar 2020 onward.

Please note that the swimming pool will be under renovation from 1st -20th July 2024. The swimming pool will be out of service during this period.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 11 years old and over stay for THB 900 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1812 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 8.96
Overall Experience: 7.93
P
Phonsak • couple • nl
8
2026-07-25 • via Nuitee
M
muharem • solo_traveller • us
10
2026-07-25 • via Nuitee
A
Amit • solo_traveller • il
7
שירות לא מכבד
Pros:

את הניקיון של המלון והאוכל

Cons:

We were promised a room with a sea view. When we went up to the room we discovered a room with a street view. The receptionist named ooi started yelling at me in front of the entire staff, and spoke in a really disrespectful way and claimed I was lying and finally I went up to the room feeling completely disrespected.

2026-07-24 • via Nuitee
S
sanjay • family_with_children • in
7
2026-07-23 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-07-23 • via Nuitee
R
Rikki • couple • au
10
2026-07-20 • via Nuitee
A
Andrew • solo_traveller • au
8
2026-07-17 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

Everything thank you

Cons:

Nothing to not like

2026-07-17 • via Nuitee
A
Anders • solo_traveller • se
8
2026-07-17 • via Nuitee
S
Shaikha • extended_group • ae
10
2026-07-16 • via Nuitee
M
meital • solo_traveller • il
10
2026-07-16 • via Nuitee
W
WALEED • couple • eg
8
ليا عوده ان شاء الله فى نفس الفندق
Pros:

تعاون الموظفين ..موقعه قريب من كل شيئ ..النظافه

Cons:

الافطار لايوجد فيه خيارات الحلال ..البلكونه صغيره جدااا ..الاطلاله سيئه

2026-07-15 • via Nuitee
P
Paul • solo_traveller • us
9
2026-07-14 • via Nuitee
I
Imran • solo_traveller • in
10
2026-07-14 • via Nuitee
D
Duarte • solo_traveller • fr
5
2026-07-14 • via Nuitee
S
Shane • solo_traveller • au
8
Pros:

Friendly staff, good breakfast.

2026-07-12 • via Nuitee
S
Sebahattin • extended_group • au
9
2026-07-12 • via Nuitee
M
muharem • couple • us
10
Perfect
Pros:

Everything

2026-07-12 • via Nuitee
M
Murat • solo_traveller • tr
9
2026-07-12 • via Nuitee
N
Neil • couple • ae
10
2026-07-11 • via Nuitee