Hotel Diosa del Agua Bacalar

Hotels
8.1 (60 reviews)
Av 1 entre 32 y 34 , Bacalar , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable beds
Cons:
Dated facilities
Cleanliness issues
Billing problems

Categories

Cleanliness
7.81
There was a horrible smell in the room, and issues with cleanliness were mentioned.
Service
8.78
The front desk staff was accommodating and resolved the issues despite initial communication problems.
Location
9.32
Good location close to the center and boardwalk.
Room Quality
7.27
Rooms were dated, and sheets were worn out.
Amenities
8.3
Basic amenities were sufficient, but some outdoor facilities like bikes were not well-maintained.
Value for Money
7.76
Felt scammed due to billing issues despite good aspects.
Food and Beverage
7.31
Breakfast was basic; alternatives nearby were noted as better.
Overall Experience
8.28
Mixed experience, enjoyable location but several issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:29

Property Description

Stunning Garden Oasis
Escape to the tranquil oasis of Hotel Diosa del Agua Bacalar, nestled in the heart of vlandré. Relax and unwind in our lush garden or enjoy the breathtaking view from your room's garden-facing window.

Modern Amenities
Experience comfort and convenience with our well-equipped guest rooms featuring a flat-screen TV and a private bathroom with complimentary toiletries. Everything you need for a relaxing stay is right at your fingertips.

Concierge Services
Let our dedicated tour desk help you make the most of your vacation by assisting you in planning exciting excursions and activities during your stay. Discover the beauty of Chetumal and Corozal with ease, knowing you have a knowledgeable team to guide you.

Indulge in a serene getaway at Hotel Diosa del Agua Bacalar. Book now to secure your slice of paradise.

Important information:

Please note that the pet fee is charge per pet. Please contact the property for details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 60 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.76
Food and Beverage: 7.31
Overall Experience: 8.28
V
Valentina • couple • it
8
Cons:

Tu

2026-05-12 • via Nuitee
L
lilian • solo_traveller • br
10
Superou expectativa.
Pros:

Todo o pessoal é muito educado. Limpeza otima, o pessoal repoe agua sempre, cheguei o quarto tava todo fresquinho com ar ligado pra me receber, localizacao é mto boa, cama e banho bons. Restaurante pra cafe da manha com boas opcoes e quantidade boa.

Cons:

Cafe só começa as 8h pra quem quer aproveitar a manhã é bem tarde.

2026-04-14 • via Nuitee
M
Maria Del Rosario • solo_traveller • mx
10
Pros:

La atención y el servicio

Cons:

Sin comentarios

2026-04-10 • via Nuitee
M
Michelle • couple • ar
2
Decepcionante y triste
Pros:

Lo único que estuvo bien y rico fue el desayuno

Cons:

Lamentablemente nos tocó vivir una situación particular, el Hotel sufrió un incendio de gran magnitud y sé que no estaba en los planes de nadie que eso suceda, sin embargo el personal especialmente la dueña no estuvo a la altura para tranquilizar a los huéspedes y tristemente esto es lo q más me decepcionó, q no se preocupó ni siquiera por preguntar si los huespedes estabamos bien (sanos y salvos).. porque salimos a nuestra suerte (literalmente el incendio estaba al lado de nuestra habitación mientras con mi pareja estábamos adentro) donde esto podría haber sido una tragedia. El hotel no estaba del todo preparado para eso, NO hubo ningún protocolo NI ALARMA de incendio y no había nadie ni siquiera un gerente o empleado más capacitado para tratar con situaciones como éstas, q claro pueden pasar!, solo una empleada nos preguntó si estábamos bien. Ellos estaban más preocupados por las pérdidas materiales que por las vidas de los huéspedes. La verdad lo digo y expongo porque ojalá reflexionen y se den cuenta de que estan hospedando vidas humanas!!!.. y que es la prioridad ante CUALQUIER COSA.
Desafortunadamente tampoco recibimos ninguna disculpa de parte ni de la dueña ni de nadie del personal. No lo recomiendo

2026-04-06 • via Nuitee
D
David Adolfo • extended_group • es
7
2026-04-06 • via Nuitee
S
Søndergaard • family_with_children • dk
6
Pros:

Det var hyggeligt og rart. De to drenge i receptionen var dygtige til engelsk og hjalp os med at få booket en bådtur og komme rundt i byen.

Cons:

Det tog enorm lang tid at få maden. Den ene aften ventede vi en time på aftensmaden. Maden var dog rigtig god.

2026-04-06 • via Nuitee
G
Geraldine • family_with_children • fr
10
2026-03-09 • via Nuitee
E
Emilio Cuitlahuac • extended_group • mx
8
2026-03-08 • via Nuitee
D
david • couple • fr
8
Pros:

Emplacements

2026-02-09 • via Nuitee
L
Luigi • couple • it
8
Pros:

location comoda, colazione in linea con la struttura

2026-01-30 • via Nuitee
V
Valery • extended_group • il
6
Left me feeling I got scammed
Pros:

Location is good, close to center and also close to a boardwalk where you can see the lagoon.
Breakfast included, basic but enough if you need to leave early for a boat tour.

Cons:

The hotel is very dated. Sheets were almost falling apart from excessive use.
There was a horrible smell in our room, mild or cleaning solution, I'm not sure but it was really bad.
We also tried changing dates as we had enough time for cancellation and the hotel did not respond through booking until it was already too late. When I finally got a hold of them they said it's not their problem and I need to sort it out with booking.
After we arrived the guy at the front desk told me don't worry we were able to sort it out and you will not be charged for the extra night, he explained their booking communication did not work. Then he told me some stories about how he will give us a better room for some reason.
Now that I'm sitting down to check out expenses I see he charged us for the 5 nights. I feel I was scammed. Not a good feeling to have ....

2025-12-30 • via Nuitee
J
José luis • extended_group • mx
10
2025-12-29 • via Nuitee
M
Marion • extended_group • fr
10
Pros:

Bel établissement, l emplacement permet de rejoindre la centre a pied en 10 minutes.
L hôtel est très beau

Cons:

Les vélos ne sont pas entretenus et ne permettent pas d' être empruntés

2025-12-27 • via Nuitee
P
Pascal • couple • nl
8
Heerlijk vakantiegevoel aan de lagune.
Pros:

Mooie locatie dicht aan de lagune en het ecopark. In de kamers waren de bedden comfortabel en de badkamer was gewoon schoon. Het hotel heeft genoeg plekken om te relaxen, evenals een zwembadje om af te koelen. Zelf zijn we alleen gaan zwemmen in de lagune, daar dat op 5 min lopen is en toch net wat specialer.

Cons:

Niet al het personeel spreek een woordje Engels, wat in ons geval niet hielp daar bij aankomst de geboekte kamer niet beschikbaar bleek. Na een Google translate conversatie kregen we echter een riante upgrade zonder bijkomende kosten. Het ontbijt is niet heel speciaal en de porties zijn vrij klein. Genoeg om op pad de gaan, maar in de buurt hebben we betere ontbijt opties gezien.

2025-11-24 • via Nuitee
A
andrea_sg26 • couple • mx
10
Gracias Diosa del Agua Bacalar
Pros:

La cercanía con la laguna, el desayuno y las instalaciones, además del trato que le dieron a mi papá.

Cons:

---

2025-11-22 • via Nuitee
Y
Yvonne • extended_group • nl
1
2025-11-18 • via Nuitee
H
HERNÁNDEZ • solo_traveller • mx
10
Tae V BTS
Pros:

Soy ARMY y mi visita al sureste,y en Bacalar la Diosa del Agua es parada obligada.
Fui la más feliz durante mi estancia. Sobre todo agradezco que conserven gran parte del restaurante de Jini's chiken

Cons:

Todo lo que tienen de V, las instalaciones son muy bonitas y pude encontrar otras ARMYS

2025-09-07 • via Nuitee
A
Aenor • extended_group • fr
10
Parfait
Pros:

Le confort de la literie est remarquable, ainsi que la propreté de l’établissement et des chambres.

Cons:

Tout était correct. Mais nous avons été un peu déçues pour le petit déjeuner.

2025-09-03 • via Nuitee
S
Sophie • family_with_children • fr
5
Pros:

L'emplacement avec le centre ville était très bien.
Les extérieurs sont agréables et spacieux.

Cons:

La piscine était verte, impraticable.
Les chambres étaient spacieuses mais vieilles. La salle de bain est petite et nous n'avons pas eu d'eau chaude pendant tout le séjour. Peu de luminosité dans la salle de bain. Un coffre fort portable pour la sécurité pas terrible.
Beaucoup de moustiques.
Petit déjeuner pas terrible.
La majorité du

personnel n'est pas accueillant.

2025-08-19 • via Nuitee
C
CASTILLO MAYA • family_with_children • mx
10
Pros:

Cuarto, Piscina, Terrazas, Restaurante

Cons:

Poca ventilación en el baño

2025-08-14 • via Nuitee