Krystal Urban Ciudad Juarez by US Consulate

Hotels
8.5 (1334 reviews)
Avenida Tecnolgico 3750 Colonia Partido Iglesias , Ciudad Juárez , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Pleasant amenities
Comfortable beds
Cons:
Uncomfortable room temperatures
Odors from food
Inadequate air conditioning
Slow check-in
Minor maintenance issues

Categories

Cleanliness
7.83
While the reviews mention clean rooms, there were significant issues with odors and ventilation.
Service
9.8
Positive sentiments on staff friendliness and promptness outweighed the negatives.
Location
9.34
The location was frequently noted as excellent and convenient.
Room Quality
7.29
Guests commented on uncomfortable temperatures and inadequate amenities.
Amenities
8.32
The pool and gym received positive remarks, but several issues were highlighted.
Value for Money
8.28
Guests felt the value was good despite noted issues with room conditions.
Food and Beverage
8.33
Food services had mixed reviews but generally acceptable for a hotel of this type.
Overall Experience
8.8
Overall a satisfactory stay, balancing positive service against some room deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:26

Property Description

Convenient Location
Located just a 10-minute drive from Abraham Gonzalez International Airport in Mexico, the Krystal Urban Ciudad Juarez offers easy access for travelers.

Comfortable Accommodation
Each room is furnished with cable TV, in-room movies, air conditioning, and a private bathroom, ensuring a comfortable stay for guests.

Great Amenities
Enjoy a complimentary breakfast buffet, take a dip in the indoor pool, and stay connected with free Wi-Fi throughout the hotel.

We welcome you to experience the convenience and comfort of Krystal Urban Ciudad Juarez. Book your stay now for a memorable trip!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$10 per person per night when using an available extra bed.
    People 12 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1334 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.34
Room Quality: 7.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 8.8
C
Carlosman85 • solo_traveller • mx
10
2026-07-10 • via Nuitee
A
ALEJANDRO • extended_group • mx
7
Pros:

Ubicación es lo único bueno, el precio elevado para lo que ofrece

Cons:

Olor a drenaje en habitación, el aire acondicionado muy ruidoso, instalaciones muy viejas, este hotel es del tipo de servicio de hoteles económicos

2026-07-07 • via Nuitee
G
Gilberto • solo_traveller • us
7
Cons:

Les falta almohadas y toallas en el cuarto

2026-07-06 • via Nuitee
G
Guadalupe • solo_traveller • mx
6
Pros:

La ubicación

Cons:

Mal trato del personal desde la recepcionista y que vuelven burocrático el check in y el proceso de facturación imposible de realizar

2026-07-05 • via Nuitee
D
Diana • family_with_children • us
10
2026-07-05 • via Nuitee
E
Edgar • couple • us
7
Cons:

There was no mini fridge like last time and when asked they said that it just happens

2026-07-05 • via Nuitee
S
Sigala915 • solo_traveller • mx
9
2026-07-05 • via Nuitee
R
Rosa • extended_group • us
10
2026-07-04 • via Nuitee
E
Eduardo • couple • us
10
2026-07-03 • via Nuitee
J
Juan Carlos • family_with_children • us
10
Es un lugar excelente muy agradable y limpio yo lo recomiendo
Pros:

Todos sus empleados son muy amables los de recepción,los de seguridad y por supuesto las de limpieza todos son un excelente equipo

Cons:

Todo muy bien gracias

2026-06-29 • via Nuitee
G
Giovanni • solo_traveller • us
10
2026-06-25 • via Nuitee
M
Miguel Oswaldo • solo_traveller • mx
6
Dieron misma llave a otras personas
Pros:

Ubicación

Cons:

Que desactivaron las llaves y alguien nos abrió la puerta con otra llave por error de la recepción

2026-06-23 • via Nuitee
L
LUIS DONISETE • solo_traveller • br
8
Bom, atendeu minhas expectativas
2026-06-22 • via Nuitee
G
Gallegos • solo_traveller • us
9
2026-06-20 • via Nuitee
L
Luz Miriam • couple • us
5
I didn’t rent again this place
Pros:

Room space

Cons:

They charge me more over the booking price
Also the air conditioner was broken

2026-06-20 • via Nuitee
M
Marcela • couple • mx
3
mala
Pros:

Cana dura, aluadas muy desgastadas y con olor a sudur, toallas de bbano con olor desagradable.

Cons:

limpieza y falta de mantto del hotel en gral.

2026-06-17 • via Nuitee
J
JORGE • solo_traveller • mx
7
2026-06-15 • via Nuitee
G
Gilberto • solo_traveller • mx
9
Pros:

La ubicación es excelente, puedes ir al aeropuerto muy fácil, ya sea en tu coche o cualquier medio de transporte.
El consulado americano serca, centro comercial cerca así mismo el centro de la ciudad cerca.

Cons:

Para mi todo estuvo perfecto.

2026-06-08 • via Nuitee
B
Baez • solo_traveller • mx
9
Pros:

Muy buena atención de todo el personal

Cons:

O

2026-06-07 • via Nuitee
L
LUIS DONISETE • solo_traveller • br
8
Pros:

Localização

Cons:

WIFI

2026-06-05 • via Nuitee