Ambassador Transit Lounge Terminal 3

Hotels
6.6 (861 reviews)
Harilela Hospitality Pte Ltd P.O. Box 1030 Singapore Changi Airport , Singapore , sg

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Massage services
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean room
Cons:
Overpriced
Uncomfortable chairs
Cleanliness issues

Categories

Cleanliness
5.74
Various reviews mention issues with cleanliness, especially in shower areas.
Service
7.71
Reception staff were friendly, though some reviews noted dissatisfaction.
Location
8.25
Highly convenient location near the airport.
Room Quality
6.2
Rooms were noted as clean but some furnishings were tired.
Amenities
6.73
Shower facilities were inadequate and overcrowded at times.
Value for Money
5.69
Multiple reviews indicated that it was overpriced for the quality received.
Food and Beverage
6.24
Food quality varied with some items noted as subpar.
Overall Experience
6.21
Overall mixed feelings about the experience due to various issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:48

Property Description

Luxurious Tranquillity in Changi Airport - Terminal 3

Warm Hospitality and Relaxing Services: The Ambassador Transit Lounge offers a spacious and cosy environment for transit passengers to unwind and wait comfortably for their next flight. Enjoy the warm hospitality and relaxing services that will make your transit at Singapore Changi Airport a fuss-free and enjoyable experience.

Convenient Location: Situated airside next to the Movie theatre near Transfer B, our lounge provides easy access for passengers in the Departure/Transit Lounge North. Take advantage of the business facilities and tranquil atmosphere to make the most of your time in transit.

Important Information for Transit Passengers: Remember, as an airside property, transit travelers must not clear immigration/customs. Our 24-hour front desk is available to assist with any queries regarding luggage, boarding passes, or re-entering the transit area. Plan your stay with us and make your transit in Changi Airport memorable.

Important information:

Guests arriving on an inbound flight must not pass through immigration control. Guests arriving from the city must be checked-in on an outbound flight.

A valid traveling document must be presented during check-in and guests must provide the property with their arrival and departure flight numbers in the special request box during booking.

Guests will not be able to access their checked-in baggage at the hotel, and the hotel is not responsible for guests' checked-in luggage transfer during stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 861 reviews
Cleanliness: 5.74
Service: 7.71
Location: 8.25
Room Quality: 6.2
Amenities: 6.73
Value for Money: 5.69
Food and Beverage: 6.24
Overall Experience: 6.21
S
Stephan solo_traveller gb
8
2026-06-06 via Nuitee
D
Dalene solo_traveller za
9
Relaxing
Pros:

The food was very nice and the selection was big and the staff was very friendly.

Cons:

The room was not sound proof and i could hear announcements.

2026-06-05 via Nuitee
K
Klaus solo_traveller au
8
2026-06-05 via Nuitee
S
Sue solo_traveller nz
6
Place to get your head down and nap which has the advantage of being airside.
Pros:

My sleep cubicle was quiet and air conditioned. The shower worked well.

Cons:

My sleeping area was a very small space and not able to be secured. I asked for a wakeup call and did not receive it so I was glad I had set my phone alarm.

2026-06-05 via Nuitee
C
Christine couple nc
7
Pros:

reposant entre 2 vols

Cons:

les fauteuils plus adaptes au repos

2026-06-04 via Nuitee
A
Allan solo_traveller au
8
Pros:

Easy

2026-06-04 via Nuitee
L
Lara solo_traveller us
1
Unfortunately I had a 11-hour layover, and didn't get proper rest.
Pros:

The food was just okay, not exceptional. I checked in at breakfast time, I wish there was more breakfast to choose from on the buffet.

Cons:

Staff was friendly, everything was clean.

2026-06-04 via Nuitee
A
Antony solo_traveller au
7
It should have a sofa bed.
Pros:

Food was delicious.

Cons:

Chair.

2026-06-02 via Nuitee
G
Greg solo_traveller us
10
Very convenient and nicely appointed
Pros:

Breakfast was good

2026-05-28 via Nuitee
N
Ncamiso solo_traveller tw
8
2026-05-27 via Nuitee
L
Laurence solo_traveller au
5
Because my plane food was very good, this location didn't suit me
2026-05-25 via Nuitee
M
murigwathoho solo_traveller za
8
I had a good stay
Pros:

The food and hospitality

Cons:

Its clean, the privacy in the nap rooms away from lounge.

2026-05-23 via Nuitee
P
Phone solo_traveller au
8
2026-05-23 via Nuitee
山田 solo_traveller jp
1
史上最低、最悪の施設
Pros:

ロケーションは良かった

Cons:

予約書を見せても、隣の施設に行くように言われ、そこでは違うので元の施設に行けと言われた。
宿泊施設は、キッチンの裏の資材が置かれた通路を通っては要らなければならない。
また、部屋には鍵がかからず、セキュリティが全くなっていない。
簡易なベッドがあるだけの、部屋なのに120ドルも取られ、全く施設に釣り合わない料金であった。
ラウンジにおいてある食事も質素なもので、また、トイレも男女共用と、こちらも信じられない施設であった。
他の人には、絶対に泊まるべきでないと、アドバイスしたい。

2026-05-18 via Nuitee
S
Stott solo_traveller au
7
OK for a brief visit
Pros:

Good selection of foods. Drinks also.
Cleaning staff very nice too.

Cons:

Kids dropping food on the floor and being noisy. The parents not keeping the kids behaved as they were on their phones.
Don't like unisex toilet block!

2026-05-18 via Nuitee
L
Lorna couple gb
8
2026-05-17 via Nuitee
S
Suzanne solo_traveller nz
5
Unfortunately not value for money.
Pros:

Showers, although the water ran cool quickly.
Availability of snacks and drinks.

Cons:

It was incredibly noisy - dishes and trollies rattling, children running back and forth yelling with no restraint. Really bright lights. This was not good after being marketed as a quiet relaxing spot. It should make it clear it is a busy family lounge. Impossible to take a nap during a five hour stay even in one of the booths along the side.

2026-05-16 via Nuitee
B
Barbara solo_traveller nz
10
Very good property.
Pros:

Room comfort and bathroom was spotless

Cons:

Check in - had to wait for people who were not booked to get processed. I had already booked and paid and was left waiting in a line.

2026-05-14 via Nuitee
L
Lisa solo_traveller nz
9
Great rest on a long journey.
Pros:

Sleep room booked for 6 hours of a 12.5hr layover. Slept 5.5hours which was fantastic!

Cons:

I would have liked to use the lounge outside of the nap room too. I didn't know how to arrange that.

2026-05-13 via Nuitee
G
Gaylene solo_traveller au
6
Pros:

Good location

Cons:

Children, men and women’s toilets/showers together

2026-05-12 via Nuitee