AC Hotel by Marriott Guatemala City

Hotels
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AC Hotels by Marriott
8.5 (660 reviews)
11 Avenida 35-02 , Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.5
Several reviews highlighted issues with cleanliness, including unclean rooms and inadequate service.
Service
9
While there were some complaints about service, many reviews praised the staff's friendliness and helpfulness.
Location
9.5
Numerous reviews mentioned the excellent location, particularly in relation to activities and attractions.
Room Quality
8
Mixed sentiments on room quality: some found rooms spacious and clean, while others faced issues like uncomfortable beds.
Amenities
7.5
Certain reviews cited limited amenities, including the gym and the lack of services.
Value for Money
9
Most reviews pointed out good value for money in relation to location and quality.
Food and Beverage
8.5
Reviews noted good food quality but suggested improvements in breakfast offerings.
Overall Experience
9
Overall positive experiences with a few notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:34

Property Description

Luxurious Accommodations
AC Hotels by Marriott Guatemala City offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and a safety deposit box, ensuring a comfortable stay for all guests.

Delicious Dining Options
Guests can enjoy a delightful à la carte breakfast every morning at the hotel's restaurant. Additionally, the property features a terrace where visitors can relax and unwind while taking in the surrounding city views.

Convenient Location
Located in Cayala City, the hotel is surrounded by shopping, dining, and entertainment venues, providing guests with plenty of options for leisure activities. With multilingual staff available at the reception, planning your stay and exploring the city becomes effortless.

Book your stay at AC Hotels by Marriott Guatemala City now for a memorable and convenient experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 660 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
A
Alvaro • solo_traveller • ec
8
Pros:

Todo

Cons:

Que no incluyó desayuno

2026-05-26 • via Nuitee
M
Maria Antonieta • couple • co
10
En hora buena
Pros:

La ubicación y la habitación

Cons:

Es muy básico, no tiene servicios adicionales (turco, sauna, cambio de dólares)

2026-05-26 • via Nuitee
R
ROCIO YAMILETH • solo_traveller • sv
10
2026-05-22 • via Nuitee
R
ROCIO YAMILETH • solo_traveller • sv
10
2026-05-22 • via Nuitee
D
Darwin • extended_group • us
10
Pros:

Excelente

Cons:

Un poco del parqueo

2026-05-19 • via Nuitee
G
Guillermo • solo_traveller • gt
8
Pros:

Ubicacion

Cons:

Todo bien

2026-05-19 • via Nuitee
A
Alfonso • couple • co
8
Bien ubicado y muy básico
Pros:

Ubicación

Cons:

Muy sencillo para el precio

2026-05-19 • via Nuitee
F
Francisco • solo_traveller • cr
9
2026-05-17 • via Nuitee
M
Mario • solo_traveller • gt
10
Pros:

Seguridad y atención

2026-05-12 • via Nuitee
G
Gramajo • solo_traveller • gt
10
El baño, fatal
Pros:

La tranquilidad y la atención del personal

Cons:

El baño, no es un área aislada dentro de la misma habitación, por higiene y privacidad, aunque seamos una pareja quienes nos hospedamos creo que merecemos un poco de privacidad en esa areala cual no habia, ya que al hacer uso dle baño o regadera y tener la luz encendida, se miraba al interior del mismo

2026-05-06 • via Nuitee
G
Gabriela • solo_traveller • us
8
Good hotel for a short stay in Guatemala City
Pros:

The breakfast was really nice with lots of options and the staff was helpful and professional. The breakfast/bar area has a really nice view of the volcano and city skyline.

Cons:

I had to ask for a room change because one of the towers had zero WiFi reception. Also, the first room I got was very worn and the shower flooded. Once I got moved to the other tower, WiFi was fine and the room was much better. It even had a small balcony.

2026-05-05 • via Nuitee
F
Franco • couple • us
10
2026-05-05 • via Nuitee
C
Carlos • couple • sv
8
2026-05-02 • via Nuitee
L
LuisaReyes • solo_traveller • co
8
Pros:

Location. Service.

Cons:

There were no bottles of water in the room..

2026-05-01 • via Nuitee
J
JAVIER LOPEZ • family_with_children • ve
1
2026-04-28 • via Nuitee
M
Maximiano Castro • solo_traveller • cl
9
Mejor ubicación en Ciudad de Guatemala
Pros:

La ubicación es inmejorable, cerca de todo lo que hay por hacer en Cayalá.

Cons:

los pasillos son un tanto oscuros, las piezas un poco chicas.

2026-04-27 • via Nuitee
R
ROCIO YAMILETH • solo_traveller • sv
7
2026-04-26 • via Nuitee
L
LeticiaD • couple • do
7
muy agradable
Pros:

La ubicacion y el servicio

Cons:

Se sentia que faltaba limpieza

2026-04-26 • via Nuitee
J
Jorge • extended_group • cr
10
2026-04-22 • via Nuitee
M
Maria Laura • solo_traveller • co
8
2026-04-11 • via Nuitee