AC Hotel by Marriott Guatemala City

Hotels
•
Marriott
11 Avenida 35-02, Paseo Cayala Zona 16, Guatemala City, 01016 , Guatemala City , GT
502-22252600

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Fitness facilities
Shopping on site
Conference space
Bicycle rentals nearby
Breakfast available (surcharge)
Library
Internet access in public areas - high speed
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Great Service
Excellent Location
Good Food
Cons:
Cleanliness Issues
Room Facilities Problems

Categories

Cleanliness
7.24
Some reviews mentioned issues with cleanliness, specifically stained carpets.
Service
9.21
Staff is very helpful and provides great customer service.
Location
9.25
The hotel is conveniently located near restaurants and shopping.
Room Quality
7.7
Rooms are clean and spacious, but issues like TV malfunctions were noted.
Amenities
8.23
Good amenities available, though some improvements needed on room facilities.
Value for Money
8.19
Good value considering location and service, but cleanliness impacts perception.
Food and Beverage
8.74
Breakfast buffet variety well enjoyed, contributing positively to the stay.
Overall Experience
8.61
Despite some issues, overall experience was satisfactory with highlights on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:01

Property Description

Recreation Amenities and Rooftop Terrace

Indulge in Fine Dining and Enjoy Drinks at Bar/Lounge

Conference Space and Event Planning Services

Book your stay at AC Hotel by Marriott Guatemala City and experience the perfect blend of luxury and convenience. Engage in a workout at the fitness center, relax on the rooftop terrace, and stay connected with complimentary wireless internet. Sample delicious meals at the restaurant, sip on drinks at the bar/lounge, and benefit from business amenities like a business center and event space. With a prime location near Paseo Cayala and top attractions, this upscale hotel offers everything you need for a memorable stay.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

Cleanliness: 7.24
Service: 9.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.61
A
Arturo • solo_traveller • cr
10
Excelente ubicación
Pros:

La ubicación, la amabilidad del personal, muy buen desayuno

2026-08-26 • via Nuitee
M
Mario • couple • gt
10
2026-08-22 • via Nuitee
M
Mario • couple • gt
10
2026-08-18 • via Nuitee
E
Erik-Jan • couple • nl
8
Very comfy stay in a safe place
Pros:

Excellent location for a luxury vibe with shoppibg and restaurants

Cons:

Breakfast is mediocre

2026-08-13 • via Nuitee
V
Vier_Mtz10 • solo_traveller • mx
9
Pros:

La decoración del hotel y las recámaras

Cons:

Se escuchaba el ruido de las habitaciones de a lado, no tiene buen aislamiento de sonido

2026-08-10 • via Nuitee
C
carlos • solo_traveller • ni
9
2026-08-09 • via Nuitee
K
Kattia • couple • cr
9
Satisfactoria
Pros:

La ubicación

Cons:

Rest le falta un poco más de variedad

2026-08-02 • via Nuitee
S
Silvia • family_with_children • gt
10
2026-07-26 • via Nuitee
R
Rocio • couple • cr
10
2026-07-19 • via Nuitee
S
Sandra • solo_traveller • cr
8
Lástima que al final la falta de empatía y consideración de la señorita Fernanda y sus “Protocolos” haya dejado un mal r
Pros:

Básicamente la ubicación, al momento del check in muy amable Marcos.

Cons:

La privacidad del baño es realmente poca, podría considerarse algo que brinde más tranquilidad, para 2 personas si es incómodo.

La falta de seriedad para con documentos importantes olvidados luego del check out, que simplemente “no avisaron” hicieron pasar momentos de ansiedad y angustia que jamás olvidaré.

2026-07-17 • via Nuitee
I
Iurii • solo_traveller • my
8
2026-07-16 • via Nuitee
J
JENNIFER • couple • co
10
Hospedaje lindo en ciudad de guatemala
Pros:

la ubicación y el servicio

Cons:

todo me gusto

2026-07-16 • via Nuitee
R
Rama 10 • solo_traveller • il
10
Pros:

מלון מהמם באזור מקסים נוח לטייל בבטחה .חדר גדול מיטה נוחה פשוט נפלא

Cons:

כלום

2026-07-12 • via Nuitee
R
Robles • solo_traveller • gt
10
Pros:

exelente

Cons:

el cervicio la comida

2026-07-09 • via Nuitee
L
LUIS • extended_group • us
5
Business
Pros:

The so rounded the hotel was great restaurant

Cons:

Parking is bad no directions to the hotel and also way to many entrance block bad for business

2026-07-06 • via Nuitee
J
Jorge • family_with_children • us
5
Need a person on the lobby for more security
Pros:

N/A

Cons:

N/A

2026-07-06 • via Nuitee
R
Rene • couple • hn
7
2026-06-28 • via Nuitee
O
Oscar • family_with_children • hn
9
Great staff and overall service
Pros:

Location

Cons:

Doesn’t have a pool

2026-06-26 • via Nuitee
D
de León Noriega • solo_traveller • gt
9
Cons:

El acceso al parqueo se me complicó

2026-06-24 • via Nuitee
R
ramiro • solo_traveller • ec
7
Pros:

El lugar

Cons:

El precio

2026-06-21 • via Nuitee