Tru By Hilton Chesapeake- Greenbrier

Hotels
Tru by Hilton
8.3 (214 reviews)
1570 Crossways Blvd. , Chesapeake , us

Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and modern facility
Friendly and helpful staff
Cons:
Issues with breakfast availability
Noise disturbances

Categories

Cleanliness
8.26
Cleanliness was mentioned positively but with some issues noted.
Service
8.73
The staff was frequently praised for being friendly and accommodating.
Location
8.77
Multiple reviews highlight a great location.
Room Quality
7.72
Mixed reviews, with mentions of tight spaces and discomfort.
Amenities
8.25
Most reviews highlighted adequate amenities but with some complaints about breakfast.
Value for Money
8.71
Described positively in some reviews as providing good value.
Food and Beverage
7.76
Complaints about breakfast but also some praise.
Overall Experience
8.23
General sentiment indicates a pleasant stay with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:04

Property Description

Convenient Location
Tru By Hilton Chesapeake- Greenbrier is ideally located near popular attractions like Mount Trashmore Park and Virginia Beach National Golf Club, offering easy access to the best of Chesapeake.

Modern Amenities
Enjoy comfortable stays in our air-conditioned rooms equipped with TVs and free toiletries. Unwind and have fun playing billiards in our shared lounge area.

Helpful Staff and Nearby Attractions
Our dedicated staff is ready to assist you 24/7, ensuring a seamless experience. Explore nearby places like Topgolf Virginia Beach, Naval Air Station Oceana, and Ocean Breeze Waterpark during your stay.

Book your stay at Tru By Hilton Chesapeake- Greenbrier for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 214 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.77
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 7.76
Overall Experience: 8.23
R
Rivers family_with_children us
7
Ok, but could have been nicer.
Pros:

The location was great and we felt safe. The breakfast was good also. The initial front desk clerk, Je’Von, was very professional, welcoming, and patient.

Cons:

There was a dead bug I discovered while cleaning after we checked in. I reported it, showing it to the front desk staff and I left my contact info for the manager to contact me. No one called me to follow up. We also reported a slow draining sink, we were told that someone from maintenance would be notified. No one contacted us.

I did not observe any additional insects.

On the last night some of the guests were so loud that they interrupted my sleep. I texted the front desk. No one responded. About a half hour later, I called the front desk, the gentleman who answered seemed annoyed saying that he had sent someone to check on my complaint, but did not observe any guests that were loud. The noise continued and then finally stopped around 1 :30. My family and I decided to get up and check out.

Once downstairs, I observed the same person I conversed with on his cellphone discussing his digital content. I feel like he didn’t fully address my concerns, because of he allowed his personal life to interfere with his work. I cannot prove that, but that is the impression I get…

2026-07-25 via Nuitee
P
Pamela couple us
9
Overall a decent stay
Pros:

Hotel was nice and clean but a little on the pricey side .staff was very friendly and answered questions.

Cons:

Price was high for one night booked weeks ahead of time

2026-07-23 via Nuitee
R
Ricky couple us
8
Great
Pros:

Ok

2026-07-17 via Nuitee
J
John couple us
10
2026-07-10 via Nuitee
J
John family_with_children us
10
Great! I'll stay again.
Pros:

Great

Cons:

NA

2026-07-10 via Nuitee
M
Marlon couple us
10
Great location & value
Pros:

My go to when we’re in the area. Next to everything.

2026-07-08 via Nuitee
V
Viktoriia family_with_children us
9
2026-07-08 via Nuitee
B
Bernard couple us
3
The AC was freezing downstairs but they never ran thr AC in the halls and it was hot and musty smelling. There were 3 pi
Pros:

Convenience to our event

Cons:

Rooms were EXTRA small and way overpriced for a $300 a night room. No coffee pot not microwave dirty shower with long black hair in it. Disgusting!

2026-07-01 via Nuitee
N
Nadine solo_traveller us
1
Pros:

The breakfast. But I don't understand why there aren't microwave ovens in the rooms. They could go over top of the mini fridge. That way no one has to put clothes to go to the microwave provided by the hotel behind the desk lobby.

The general manager, Shawna and other most were very rude hateful looks and speech. They need to be replaced immediately. They cator to some.

They gave me a dirty smelly ( like dog poop), and refused to give me another room five (5) consecutive days. Place me in another room dsy 4, just to take from me and placed me back in the same room again with the dog poop smell.

They placed me in another room that was too warm. Then placed me in another room. Close to the ppl who were stalking me, and wished to do bad things to me.

The roo. With the dog poop, they gave another room to a guess who complained about it not getting cleaned ( he couldn't live with his own dirtiness. They mgmt gave him a fresh room while telling me that the hotel was fully booked and had no vacant rooms for me to be switched with.

I will not ever rent front Tru by Hilton ( 1570 Greenbrier pkwy, chesapeake, va) ever again.

An all black staff is rudeness, hateful looks, always with a frown towards me. And I heard others agreed with me.

Get rid of the general manager and get her out there now!!! No reason for her to continue to be there rude- harsh hatefully speaking to ne as I'm nor a paying customer who deserves respect and kindness.

Cons:

Ditto. From what's written above.

2026-06-22 via Nuitee
E
Eugenia solo_traveller us
10
2026-06-19 via Nuitee
W
Witkovsky solo_traveller us
9
Pros:

Everything was great, clean rooms , clean everything actually. Breakfast was great every morning, and always extra snacks. Quite no excessive or loud noises, really nice hotel.

2026-06-18 via Nuitee
N
Nadine solo_traveller us
4
2026-06-18 via Nuitee
J
Jim couple us
2
I will never again stay at this property. I am surprised that Hilton allowed it's Brand to be on it.
Pros:

the eggs were barely edible. I tried the oatmeal it was not edible. some of the fruit was spoiled. the next morninf we left the facility ans paid for breakfast.

Cons:

3/4 of the light fixtures either didn't work or were missing bulbs. the dead bolt on the door did not align with the casing preventing us to securely lock the room. the thermostat to control the a/c was not functioning properly.

2026-06-18 via Nuitee
B
Belinda solo_traveller us
8
Overall I was satisfied with my room and I will stay there again. The staff were friendly and check in and check out was
Pros:

The property was pretty quiet. The exercise room was clean.

Cons:

The hand sanitizer machine in the exercise room was empty. No sanitizer and no paper towels. My room was on the fourth floor. The hallways on the fourth floor were pretty hot. There was only one elevator working during my stay.

2026-06-17 via Nuitee
R
Rusty solo_traveller us
10
Pros:

The central location to the places we went to for the two days. The counter with the various snacks is great.

Cons:

They still don't have their ABC license. If you wanted an adult beverage you had to leave.

2026-06-16 via Nuitee
A
Abdul rasheed solo_traveller us
10
2026-06-13 via Nuitee
R
Reber solo_traveller us
9
2026-06-11 via Nuitee
K
Kellie couple us
10
2026-05-31 via Nuitee
Y
Yvette solo_traveller us
10
Quick Stay!
Pros:

Location, decor of room, size of room, beautiful!!

Cons:

Nothing

2026-05-26 via Nuitee
P
Poulin extended_group ca
9
Destination que je garde dans mes favoriites!
Pros:

Hôtel très propre et personnel courtois. Emplacement près de plusieurs commodités, restaurants, magasins, etc. Très bon hotel pour le prix.

Cons:

J'aurais simplement aimé avoir un micro-onde disponible dans la chambre. Le reste était parfait.

2026-05-25 via Nuitee