Maya Villa Condo Hotel and Beachclub

Hotels
8.7 (274 reviews)
1 Avenida Norte Entre Calle 14 Norte y 16 Norte Bis, 77710 , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Poor handling of complaints
Security concerns

Categories

Cleanliness
6.84
There were cleanliness issues including foul smells and pests such as cockroaches and flies.
Service
9.31
Generally friendly staff, although some aspects of service could have been better.
Location
9.35
The location was described as great multiple times, with direct access to attractions.
Room Quality
8.8
The rooms were comfortable and matched their online descriptions.
Amenities
8.83
Amenities provided were adequate and as described.
Value for Money
8.79
The price point was considered perfect for the stay.
Food and Beverage
8.84
Food and beverage information was not mentioned, assumed standard for this hotel tier.
Overall Experience
8.81
Mixed experiences with significant issues overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:32

Property Description

Unique Mayan-Inspired Luxury

The Maya Villa Condo Hotel in Playa del Carmen Q Roo, Mexico blends modern luxury with traditional Mayan art, offering a one-of-a-kind vacation experience. Each condo features contemporary amenities alongside Mayan decor, creating a truly unique ambiance.

Beach Club and Scuba Shop Access

Guests can enjoy exclusive access to the beach club, perfect for soaking up the sun and enjoying the crystal-clear waters. Additionally, the modern scuba shop on-site provides opportunities for exciting underwater adventures, making it a haven for water sports enthusiasts.

Convenient Amenities and Services

From the fitness centre to the on-site restaurants, the Maya Villa Condo Hotel ensures a convenient stay for all guests. Laundry service is available for added convenience, while the attentive staff caters to every need to guarantee a memorable experience.

Experience the enchanting blend of modern comfort and Mayan heritage at Maya Villa Condo Hotel - book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 274 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
A
Aurélie • solo_traveller • fr
8
2026-06-05 • via Nuitee
G
Gabi • solo_traveller • il
9
2026-06-05 • via Nuitee
D
Dominika • family_with_children • cz
9
Pros:

We liked everything about the accommodation.

Cons:

The concierge was very helpful but the staff in the reception not so much.

2026-05-21 • via Nuitee
C
Carolina • family_with_children • cl
10
Departamento muy cómodo con excelente ubicación
Pros:

Nos gustó mucho la ubicación, la comodidad del departamento, la decoración, las facilidades que nos entregó el hotel como toalla y sillas de playa, y traslado a playa Mamitas para disfrutar una playa con menos sargazo.
El departamento, tenía lavadora y secadora y hasta se preocuparon de dejarnos detergente para lavar.

Cons:

El horario de la piscina y el jacuzzi, podría ser hasta más tarde. La escalera del departamento podría tener gomas sobretodo en el nivel inferior, porque tuvimos varios eventos en esos escalones.

2026-05-14 • via Nuitee
N
noa • extended_group • il
7
2026-05-06 • via Nuitee
L
Lorenzo • extended_group • it
10
2026-05-05 • via Nuitee
J
Julien • couple • fr
7
Pros:

Le logement est tres spacieux et propre.
La piscine et le jaccuzzi invitent à la detente, c'est tres agreable !

Cons:

L'hotel n'a pas de beachclub contrairement a ce qui est indiqué. L'hotel se situe à 500m à pied du front de mer : un front de mer, très joli, mais qui est en fait un port de petit pecheurs où la baignade n'est pas possible.

Cependant, l'hotel vous depose gratuitement en voiturette de golf à la plage du centre ville.

2026-05-04 • via Nuitee
V
Vivi • extended_group • us
10
2026-04-29 • via Nuitee
J
joseph shu chen • solo_traveller • ie
8
Pros:

Staff from front desk to Eric the porter to maintenance and housekeeping were great.
Quick response to some issues eg plumbing issue and a burst pipe.
Nice apartment. Gd location.

Cons:

Some minor plumbing issues but quickly addressed by staff.
For people with mobility issue, there is no lift.
Check in is a couple of blocks down but no problem.

2026-04-28 • via Nuitee
E
ELAD • solo_traveller • il
9
Great Location and Comfortable Stay
Pros:

We stayed at Maya Villa Condo Hotel for 9 days together with a few other families, and overall we had a very good experience.

The rooms were excellent—clean, comfortable, and well-maintained. We especially appreciated having a private hot tub in the room, which was a nice addition.

The location is a major advantage. The hotel is in a great area of Playa del Carmen, very close to Quinta Avenida and within short walking distance to the beach. For those for whom it’s relevant, it’s also about a 13-minute walk to Chabad Playa del Carmen.

Aside from the issues mentioned below, everything else about our stay was very good, and we truly enjoyed our time there.

Cons:

The private hot tub in the room was a nice feature, but unfortunately the water did not appear clean, which made it less enjoyable to use.

The swimming pool in our specific building was quite small—noticeably smaller than it appears in the photos online. Additionally, although some previous reviews mentioned that guests could use pools in other buildings within the same complex, we were not allowed to do so, which was disappointing.

Another issue was the interaction with staff around the pool. On several evenings, a staff member came to the building and spoke to the kids in a very unpleasant and threatening manner, warning them about playing in the pool (for example, splashing water that went slightly outside the pool or hot tub). This felt unnecessary and negatively impacted the atmosphere, especially since we only used the pool for about two afternoons during our 9-day stay.

Overall, this is a great place to stay with an excellent location and comfortable accommodations. However, the small pool, restrictions on using other facilities, and the way staff handled situations with children were drawbacks that could be improved.

2026-04-13 • via Nuitee
M
Morgan • solo_traveller • ch
6
Pros:

Das Zimmer hatte nahezu einen Hotelstandard.
Die ein oder andere Person vom Personal.

Cons:

Wie auch in Cancun. Die Rezeption wirkte wenig fähig, weder interessiert. Kundenorientierung Fehlanzeige. M.E. ein Pseudo-Hostell, was auch entsprechende Gäste anlockt. Schall durchs Gebäude. Yoga Lehrerin wirkte gestresst. Vor dem Hotel (wie fast überall) Taxifahrer, welche dich für absurd hohe Beträge bereit sind durch die Gegend zu fahren. Ein ernster Blick/strenges Wort und es gibt schon 50% (!) Nachlass. Das Hostel duldet dies wohl. Der Gast als Ware.

2026-04-13 • via Nuitee
M
Mauricio • solo_traveller • au
10
2026-04-10 • via Nuitee
D
Darrell Stone • extended_group • gb
10
Great place for a family in a quiet street in Playa del Carmen
Pros:

The apartment, which was more like a small house as over 2 floors with a roof terrace above these, was in an excellent location. Really close to the town, 5th Avenue which is the lively area, but without the noise from there and close to the beach. The Asi Restaurant, which is the place's favoured restaurant, is in a lovely spot by the sea from where the fishermen go, and you can book a trip to go fishing with them if thats your thing. years away. Parking is easy as in the basement and free and if the car park is full, you can park on the street so that fine. We have access to access to a huge gym, The Gym which is 100 yards away and we used twice. Great apartment,great facilities, very big, and in a great location.

Cons:

Nothing! All good.

2026-04-10 • via Nuitee
M
Marcelo • family_with_children • ca
10
2026-04-03 • via Nuitee
E
Emily • family_with_children • us
10
Pros:

Love the Mayan artwork and design! It’s beautiful. Location is great! We loved borrowing the beach stuff!

2026-03-31 • via Nuitee
Y
Yann • solo_traveller • ch
8
Top
Pros:

Très bien et confortable

2026-03-29 • via Nuitee
G
Gerardo • family_with_children • us
7
2026-03-26 • via Nuitee
Y
Yvette • family_with_children • us
5
Pros:

Over all price & location was great.

Cons:

Lack of Front Desk following through with requests during our stay.

Washer leaked water everywhere when washing clothes as this was brought up to front desk immediately when happened. Maintenance Guy was sent to fix & clean up water. He stated it was fixed as it was ok to wash clothes. Tried washing clothes as washer continued to leak from bottom everywhere again...called front desk about same issue within 2 hours apart. They only brought us a handful of big beach towels to clean up water ourselves a 2nd time as we asked for Maintenance Guy to come back to our room. Waited a good 45 mins as no Maintenance guy came by yet. Called front desk as they stated Maintenance went home at 10pm. Unexcectable & inexcusable service by property personnel. The property needs renovations to tidy up old appliances/furniture for sure!

2026-03-25 • via Nuitee
S
Sandra • family_with_children • ar
10
Hermosa estancia para relajar cerca de todo
Pros:

El jacuzzi perfecto, La ubicación inmejorable

Cons:

No hubo nada que no me haya gustado,

2026-03-25 • via Nuitee
J
Juri • family_with_children • de
10
2026-03-22 • via Nuitee