Hotel Convento Santa Catalina by AHS

Hotels
7.8 (877 reviews)
5A Ave Norte No 28 , Antigua Guatemala , gt

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise disturbances
Room quality issues

Categories

Cleanliness
7.13
Some reviews mention poor room conditions, such as old bedding and maintenance issues.
Service
8.6
Friendly staff and good service mentioned by various guests.
Location
9.14
Several reviews highlight the great location of the hotel.
Room Quality
6.59
Issues with noise and room quality were noted, including uncomfortable beds.
Amenities
7.62
Some nice amenities reported, but a few negative remarks on maintenance.
Value for Money
7.58
Several guests felt the cost did not match the quality of the rooms.
Food and Beverage
8.13
Good food experiences mentioned by guests, especially at the hotel restaurant.
Overall Experience
7.6
Mixed experiences noted, with many positive aspects balancing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:45

Property Description

Historical Charm and Modern Comforts
Hotel Convento Santa Catalina, nestled at the Arch in Antigua Guatemala, offers a unique blend of history and modern amenities. The 400-year-old building boasts stunning gardens and free WiFi for guests' convenience.

Colonial Elegance in Every Room
Each room at the hotel is tastefully decorated in a colonial theme and equipped with essential amenities such as a flat-screen TV, free local calls, and complimentary bottled water. The cozy atmosphere is complemented by the well-appointed bathrooms featuring free toiletries.

Exceptional Services and Facilities
Guests can enjoy the shared terrace overlooking the picturesque surroundings or make use of the 24-hour front desk, ticket service, and tour desk. With the town's main square just steps away, Hotel Convento Santa Catalina is the perfect choice for a memorable stay in Antigua Guatemala.

Ready to immerse yourself in history and comfort? Book your stay at Hotel Convento Santa Catalina now.

Important information:

Payment for your reservation must be made in advance in the property’s local currency (Guatemala quetzales) or in US dollars. The amount shown in your selected currency is indicative only and is based on the hotel’s exchange rate.

Our exchange rate is: USD 1.00 = GTQ 7.80.

Day pass able to offer for our guests to use the pool at our sister hotel Casa Del Parque for an additional cost. The ticket is an all-day pass, good for the use of the sauna and the pool. Please ask reception for more details.

Guests staying 3 nights will receive a complimentary Day Pass for the pool, while guests staying 5 nights will receive two Day Passes for the pool. The free pool pass is only valid if someone reserves nights in, April, May, June, August, September and October.
Pool is located in a property nearby the hotel.

Please note that our hotels do not offer on-site parking. However, we recommend external parking facilities in Antigua that offer special rates, subject to availability and additional charges.

Our reception team will contact you to arrange the advance payment and the details of your arrival.

Guests are required to present a valid photo ID and a credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 11 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 877 reviews
Cleanliness: 7.13
Service: 8.6
Location: 9.14
Room Quality: 6.59
Amenities: 7.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 7.6
C
Cecilia • solo_traveller • cr
8
Pros:

La comidad de las camas, la tranquilidad del lugar(nos toco en la parte que tiene un patio interior), la ubicación del hotel.

Cons:

No hay teléfono en la habitación, falto incluir otro armario para acomodar ropa en la habitación.
Para el precio de la habitación el desayuno debería estar incluido.
El café no estaba bueno.
Me salió un pelo en uno de los desayunos y solo me cambiaron la comida pero igualmente me lo cobraron.
Siento que hay un servicio poco personalizado en el hotel.

2026-05-27 • via Nuitee
B
Brandon • couple • gt
10
2026-05-26 • via Nuitee
J
Jorge • extended_group • gt
3
Mediocre
Pros:

La decoración bonita.

Cons:

Todos está prácticamente en otro lado, no en el hotel. El Parqueo, la piscina y no es que esté mal que lo tengan en otros hoteles, lo malo es que en la promoción ponen como que es propio dando a entender que está en el hotel.

2026-05-24 • via Nuitee
B
Banegas • family_with_children • hn
8
2026-05-23 • via Nuitee
M
Maritza • couple • gt
10
Muy bonito
Pros:

Si

Cons:

Nada

2026-05-22 • via Nuitee
T
Tobias • solo_traveller • us
10
Conveniently located in the heart of the center
Pros:

Conveniently located in the heart of the center. Friendly staff. Clean, spacious room. Being connected to a restaurant with really good food was also a plus.

Cons:

Nothing to add here.

2026-05-21 • via Nuitee
S
Stefany • solo_traveller • us
1
Rude staff
Pros:

Just location

Cons:

I didn't like it at all, we barely checked in and found bugs in our room and they weren't able to give us the money back wo any penalties even that we took video and pics of the animals on our room's

2026-05-21 • via Nuitee
B
Byron • solo_traveller • gt
8
Pros:

La ubicacion

Cons:

Muchisimo ruido

2026-05-20 • via Nuitee
M
Mora Butos • solo_traveller • cr
9
Excelente
Pros:

Lo ordenado y limpio

Cons:

Que no estaba el desayuno incluido

2026-05-19 • via Nuitee
M
Martha Elena • solo_traveller • co
10
2026-05-17 • via Nuitee
W
Wendy • extended_group • cr
7
2026-05-17 • via Nuitee
C
Carlos Javier • solo_traveller • mx
8
Pros:

La ubicación es muy buena

Cons:

Que nos dieron habitación a la vuelta del hotel

2026-05-14 • via Nuitee
H
Hector • couple • gt
7
2026-05-14 • via Nuitee
L
Leonel • couple • cr
9
Pros:

Es la mejor ubicación

Cons:

Tiene problemas con el agua caliente y la calidad del wifi

2026-05-12 • via Nuitee
A
Andres Coronado • solo_traveller • gt
9
Pros:

La ubicación y habitación amplia

Cons:

Habitaciones calientes

2026-05-11 • via Nuitee
P
Palacios Vásquez • solo_traveller • gt
10
2026-05-11 • via Nuitee
M
Manuel Gerardo • extended_group • cr
9
Acogedor
Pros:

Las instalaciones de antaño

Cons:

Que había que dar la vuelta para ir a las habitaciones

2026-05-10 • via Nuitee
A
Angel • couple • us
10
2026-05-10 • via Nuitee
C
Catalina • couple • us
10
Pros:

I love it

2026-05-10 • via Nuitee
P
Palacios Vásquez • solo_traveller • gt
10
Pros:

Ubicación

Cons:

Fanta de amenidades

2026-05-09 • via Nuitee