Cumberland Hotel - OCEANA COLLECTION

Hotels
7.4 (3478 reviews)
East Overcliffe Drive , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
6.43
Some cleanliness concerns mentioned regarding dirty decor and unclean carpets.
Service
8.4
Staff are friendly, helpful, and attentive, creating a pleasant atmosphere.
Location
8.44
Good location next to the beach, contributing to a quiet and relaxing stay.
Room Quality
6.89
Rooms were comfortable but instances of poor maintenance and cleanliness noted.
Amenities
6.92
Limited amenities including gym and decor issues, but good outdoor space.
Value for Money
6.88
Some guests felt the experience did not match the hotel's rating and price.
Food and Beverage
7.93
Meals were generally well-rated, with specific praise for the breakfast and dinner.
Overall Experience
7.3
Mixed feelings with both positive and negative experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:18

Property Description

Stylish Art Deco Hotel on Bournemouth Bay

Luxurious Amenities
Indulge in the seasonal outdoor heated pool, day spa, and lido deck at The Cumberland Hotel. Enjoy the 3-course dinner option at a special rate and unwind at the stylish bar and brasserie, holder of 2 AA rosettes.

Leisure Facilities Galore
Access leisure facilities at 2 nearby hotels, including the Oceana Day Spa for Asian-inspired treatments. Suncliff offers an indoor pool, sauna, mini gym, and squash courts. With outdoor pools, 4 restaurants, 4 bars, and an illy coffee shop, your stay promises ultimate relaxation.

Award-Winning Accommodation
Experience the charm of the 4-star Cumberland Hotel, recipient of the prestigious ''Best Large Hotel' 2018 award. Situated on Eastcliff, a stone's throw from Bournemouth's attractions, this deluxe hotel is the perfect seaside retreat.

To book your stay at The Cumberland Hotel and experience luxury by the sea, visit our website now!

Important information:

Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

There is a small supplement of £20 per dog. The hotel will accommodate a maximum of one dog, small to medium sized, per room. There are a number of dog-friendly rooms, so please ensure the hotel is aware if you are bringing a dog with you. Dogs are not permitted in either of the restaurants but there are some communal spaces where they can go. Registered assistance/service dogs are exempt. No other pets are permitted.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

7.4
Based on 3478 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.3
L
ladymoonlight • solo_traveller • pl
10
Pros:

The Hotel was perfectly situated. The staff did everything they could to make sure our stay was satisfactory. We also enjoyed our breakfasts there.

Cons:

Definitely needs some refurbishment.
The breakfast was served a bit too early.

2026-07-18 • via Nuitee
O
Ole Brandt • couple • dk
8
2026-07-18 • via Nuitee
A
Abigail • couple • gb
7
2026-07-18 • via Nuitee
F
FEDA • couple • gb
2
2026-07-18 • via Nuitee
C
Clare • couple • au
8
2026-07-17 • via Nuitee
N
Nigel • family_with_children • gb
8
2026-07-17 • via Nuitee
P
Peter • extended_group • gb
4
Disappointing
Pros:

Location

Cons:

Very tired, outdated, charges for car parking, overpriced

2026-07-17 • via Nuitee
W
Williams • solo_traveller • gb
10
Pros:

Everything

Cons:

Everyone

2026-07-17 • via Nuitee
G
Guven • couple • gb
1
2026-07-16 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

Location to the beach was fantastic

Cons:

Very dated rooms. Could do a refurbished

2026-07-16 • via Nuitee
C
Cristian • couple • gb
9
2026-07-16 • via Nuitee
N
Neil • solo_traveller • gb
8
Lift erased some of the good
Pros:

Layout, bars, restaurants, pool area, waiter service,

Cons:

The ridiculous small slow lift that only took a maximum of three people for the size of the hotel and amount of rooms. It was the talk of every guest and it may stop people visiting again.

2026-07-16 • via Nuitee
A
Anthony • couple • gb
10
Pros:

Having a pool

Cons:

Could do with a paint job outside

2026-07-15 • via Nuitee
G
Gordon • couple • gb
8
Enjoyable and comfortable stay.
Pros:

Great breakfast... comfortable good sized room... great pool facilities

Cons:

The only downside is that a 4 storey hotel needs more than one lift which will only accommodate 3 persons. Getting luggage up and down therefore was problematic.
We understood there was a Cliff Lift close by... it's shown on maps... but it was long since removed. This meant someone with moderate disability would find difficulty in accessing East Beach... we found loads of other beaches with better access further afield.
Despite asking for a room with easy access we were given a fourth floor room at the very furthest point away from the inadequate lift.

2026-07-15 • via Nuitee
R
ROAA • family_with_children • sa
2
A very disappointing stay due to poor cleanliness.
Pros:

LOCATION

Cons:

I saw two insects crawling on the bed sheets, in addition to black bugs. The bedsheets were extremely dirty and clearly had not been cleaned properly.

My daughter lay on the bed and developed an allergic reaction because of the filthy bedsheets. When I reported the issue, the manager sent a cleaner, who personally confirmed that the bedsheets were dirty, unhygienic, and completely unfit for use.

The manager, Zak Abdul, was extremely rude, dismissive, and unprofessional. Instead of addressing the problem or showing any concern for my daughter's health and our experience, he ignored the issue entirely. His behavior was disrespectful, and I felt that I was treated in a discriminatory manner.
I would, however, like to thank the receptionist, Mohammed, who did his best to calm the situation and handle the issue professionally. He was polite and genuinely tried to help.

2026-07-14 • via Nuitee
I
Ilja • family_with_children • be
7
Pros:

Ruime kamer met airco.

Cons:

Iets te ver van centrum.

2026-07-14 • via Nuitee
J
Jackie • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-07-14 • via Nuitee
C
Caroline • couple • gb
8
It was ok
Pros:

The staff were absolutely lovely,the pool was nice and love the location

Cons:

I didn’t like that I didn’t have an ocean view especially for the money paid, no tooth paste or bathroom accessories, the pillows were flat and the tea and coffee accessories were in a cupboard, there was no stool for the dresser it just felt very basic and didn’t have a comfortable feel to it when it was supposed to be abit of luxury as I booked it for a birthday

2026-07-14 • via Nuitee
M
Maxine Stevens • solo_traveller • gb
10
Pros:

Service, food, facilities

2026-07-13 • via Nuitee
D
Daniel • family_with_children • gb
9
2026-07-13 • via Nuitee