Cumberland Hotel - OCEANA COLLECTION

Hotels
7.4 (3202 reviews)
East Overcliffe Drive , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
6.43
Some cleanliness concerns mentioned regarding dirty decor and unclean carpets.
Service
8.4
Staff are friendly, helpful, and attentive, creating a pleasant atmosphere.
Location
8.44
Good location next to the beach, contributing to a quiet and relaxing stay.
Room Quality
6.89
Rooms were comfortable but instances of poor maintenance and cleanliness noted.
Amenities
6.92
Limited amenities including gym and decor issues, but good outdoor space.
Value for Money
6.88
Some guests felt the experience did not match the hotel's rating and price.
Food and Beverage
7.93
Meals were generally well-rated, with specific praise for the breakfast and dinner.
Overall Experience
7.3
Mixed feelings with both positive and negative experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:18

Property Description

Stylish Art Deco Hotel on Bournemouth Bay

Luxurious Amenities
Indulge in the seasonal outdoor heated pool, day spa, and lido deck at The Cumberland Hotel. Enjoy the 3-course dinner option at a special rate and unwind at the stylish bar and brasserie, holder of 2 AA rosettes.

Leisure Facilities Galore
Access leisure facilities at 2 nearby hotels, including the Oceana Day Spa for Asian-inspired treatments. Suncliff offers an indoor pool, sauna, mini gym, and squash courts. With outdoor pools, 4 restaurants, 4 bars, and an illy coffee shop, your stay promises ultimate relaxation.

Award-Winning Accommodation
Experience the charm of the 4-star Cumberland Hotel, recipient of the prestigious ''Best Large Hotel' 2018 award. Situated on Eastcliff, a stone's throw from Bournemouth's attractions, this deluxe hotel is the perfect seaside retreat.

To book your stay at The Cumberland Hotel and experience luxury by the sea, visit our website now!

Important information:

Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

There is a small supplement of £20 per dog. The hotel will accommodate a maximum of one dog, small to medium sized, per room. There are a number of dog-friendly rooms, so please ensure the hotel is aware if you are bringing a dog with you. Dogs are not permitted in either of the restaurants but there are some communal spaces where they can go. Registered assistance/service dogs are exempt. No other pets are permitted.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

7.4
Based on 3202 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.3
T
tina • family_with_children • gb
10
Took granddaughter away she loved everything about the hotel location
Pros:

The pool food the room

Cons:

Couldn’t stay longer no rooms

2026-05-30 • via Nuitee
M
Mendonca • solo_traveller • gb
10
Pros:

Clean and I was well attended to by all the staff, both at the bar and at reception.

Cons:

Overall, the accommodation is good. The problem is that I got a single room next to a very noisy elevator. Every time someone pressed the elevator button, the noise came into the room.

2026-05-30 • via Nuitee
C
Caroline • solo_traveller • gb
7
Had a lovely stay
Pros:

Lovely location
Friendly staff

Cons:

Carpets looking tired and have paint on them in corridors

2026-05-29 • via Nuitee
B
bar • family_with_children • gb
9
Great experience, I would stay again. Housekeeping, please do better that was not good practice.
Pros:

*Customer service
*Room
*Outdoor pool
*Bar

Cons:

The fact that the room attendant flipped my bedding the other way round to appear I had fresh bedding. That was my only downside to my experience.

2026-05-29 • via Nuitee
T
Tony • couple • gb
10
Looking forward to staying again
Pros:

Everything, wonderful location, nice kind accommodating staff, delicious foods compliments to the chef, air conditioned room kept my family cool in the heat

Cons:

That I was not offered a free nights stay (jokes), nothing

2026-05-29 • via Nuitee
N
Nora • solo_traveller • gb
7
In general most of staff were very nice. We had a great stay but a little worn down for a 4 star.
Pros:

Some staff members were super nice and went out od their way to make our stay great!

Cons:

The whole hotel is a little worn down for a 4 star. Bathroom had yellow marks and the silicon very old.
Furniture also very old. We ordered once breakfast to the room they didnt have all the options listed qhat they actually had in the restaurant.

2026-05-29 • via Nuitee
R
Robert • extended_group • us
9
Simply Fabulous!
Pros:

Ventana had the best food and the 2 for 1 Mains was an added bonus. Staff was exceptional!

2026-05-28 • via Nuitee
C
Cook • family_with_children • gb
9
2026-05-28 • via Nuitee
A
Avish • solo_traveller • za
1
Pros:

Nothing

Cons:

Everything

2026-05-28 • via Nuitee
R
Renata • family_with_children • gb
9
2026-05-28 • via Nuitee
A
Adrien • family_with_children • gb
4
Location great everything else poor
Pros:

The location was great and the staff were mostly friendly. The outdoor pool was nice and towels provided.

Cons:

They were currently undergoing refurbishing the hotel but it is quite rundown. The room I stayed in needs redoing and the stairwell and walls were awful. No information was given prior to booking about the refurbishment but honestly a pain job will not help this hotel

2026-05-27 • via Nuitee
O
OLUBUNMI/ADEFUNKE • couple • gb
9
2026-05-27 • via Nuitee
A
Andrew • solo_traveller • gb
7
Adequate for my stay
Pros:

Position

Cons:

Decor and generally in need of refurbishing. Lift undersize for number of rooms.

2026-05-26 • via Nuitee
S
Satrettin • solo_traveller • gb
6
Nice but wouldn’t stay again
Pros:

The staff were exceptional

Cons:

Lift was too small, shower screen wasn’t clean, holes in net curtains and parking was horrendous

2026-05-26 • via Nuitee
K
Kimaya • solo_traveller • gb
9
Pros:

Amazing location and outdoor pool was very clean and big. Friendly staff and value for money.

Cons:

Room was small

2026-05-26 • via Nuitee
M
Matthew • solo_traveller • gb
6
Superb location with wide reaching views from the front. Nice public rooms. Great breakfast. Accomodation a bit tired.
Pros:

Booked at very short notice on a Saturday. Price wasn’t bad considering as an excellent and extensive breakfast was included.

Superb location, I particularly liked the art deco styling of the hotel and public rooms.

Parking is an extra £12 charge if you can find room in the small on-site car park. Parking on the clifftop road is free after 8:00pm, but pay using the app as the ticket machine struggles.

Staff were friendly and happy to move my room when my original one turned out to be rather noisy.

Cons:

Accommodation corridors were rather tired and the whole place could have done with a refresh (other than the public rooms).

I was in a single room as the hotel was pretty much booked out for a function. It was clean and comfortable, but also a bit tired and the occupants of rooms either side could be heard clearly.

Bathroom could definitely benefit from a revamp.

That said, I needed somewhere to sleep in Bournemouth on a Saturday at short/no notice. Beggars can’t be choosers and I imagine the breakfast would have been £15 if not included. Worked out cheaper than a Premier Inn and in the town centre.

2026-05-26 • via Nuitee
I
Ionut • couple • gb
10
The Best ♥️
2026-05-26 • via Nuitee
J
Joanna • solo_traveller • gb
7
Ticked the boxes for our overnight stay with kids
Pros:

Nice location and view when you walk out. Walkable to most things down a nice coastal path.

You can use the pool, sauna etc if the neighbouring hotel (it's not actually onsite) but only a couple of mins.

We didn't have breakfast so can't comment on that.

The shower and bathroom were good and it was nice and clean.

Cons:

Overall dated but clean and does the job. The bunk beds are really noisy in the family so bear that in mind and maybe opt for an alternative set up.

2026-05-25 • via Nuitee
E
Elena • couple • gb
1
Terrible- will not return.
Pros:

Absolutely nothing

Cons:

Very dirty, very smelly, everything old. Indoor Swimming pool was a disaster, outside swimming pool- not enough sun beds !

2026-05-25 • via Nuitee
R
Ralph • solo_traveller • gb
10
Pros:

Very clean all the staff where fantastic
We will definitely be going back

Cons:

No faults

2026-05-25 • via Nuitee