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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Valet parking
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Pool with view
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Infinity pool
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Emergency cord in bathroom
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Rooftop pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Pet basket
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Fitness classes
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Personal trainer
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Live music/performance
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Themed dinner nights
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in our upscale rooms and suites, designed for your comfort and relaxation. Enjoy modern amenities and elegant decor during your stay.
Convenient Location
Explore popular attractions within close proximity to our hotel. Immerse yourself in the vibrant culture and history of New Delhi with ease.
Gastronomic Delights
Savor delectable dishes at our on-site restaurants, offering a diverse range of culinary experiences. From local delicacies to international cuisine, there is something for every palate.
Experience luxury and convenience at Novotel New Delhi City Centre. Book your stay now!
A deposit may be required at the property.
Location
Guest Reviews
La atención del personal fantástica , sobre todos los del desayuno y la piscina .
El Aseo de la habitación y del hotel perfecto
La piscina infinita excelente
Las almohadas malas . Pedí en recepción y no me las enviaron.
El sector donde está ubicado el hotel es pésimo , no es posible salir del hotel jamás ! Tome solo tour privados con recogida y llegada en la puerta del hotel .
Everything
Nothing
Sehr schönes Hotel mit Roof Top Bar. Gute Lage, neue Zimmer!
Staff were ever so friendly and helpful
The pool on the roof and resturant we just a delight
Nothing
Pool and room
Prices of drinks, food and staff.
The services
Only there are no hanging facilities
Erg schoon, fijn na een drukke dag in de stad. Rustig gelegen en erg mooi.
Lekker eten, veel keuzes.
Proberen je echt gezien te laten voelen.
Niks.
Excelente y variado desayuno, cama cómoda y muy buen Wi-Fi
Baño un poco chico
Pequeno almoço
A localização.
Very helpful
Location is not the best as its congested outside hotel
The room looked modern and was very clean. The stuff in the restaurant were very nice. The dinner had a relatively big variety.
Even if I had informed the hotel that I would be arriving early in the morning (my reservation included the previous day) and had gotten an acknowledgment that they have noted this down, immediately after landing, I got a message denoting that my reservation had been cancelled. This stressed me quite a lot and forced me to send a message via the booking.com app and call the reception while waiting for the luggage. The person who picked up the phone didn’t explain why I got this message but informed me that the booking is still valid. I arrived at the hotel and checked in without anyone mentioning anything about a cancellation. Few hours later I got a reply through the app acknowledging that my booking had been cancelled (I had already checked in at the time so just ignored it.. In my opinion this is highly unprofessional). After our second night, I noticed that my body was full bites (next to each other and highly itchy) which could only be explained by bed bugs. I contacted the reception and with a huge surprise I got asked if I would like someone to come into my room and “clean”. I got seriously annoyed by the fact that I had to ask for a new room myself before being given one. On top of this not a single apology was given throughout the process (not something important but still very weird for this level of a hotel). The new room (next to the previous one) was completely fine and had no bed bugs.
Facilities & Aesthetics: Beautiful property with attractive decor, pleasant physical ambiance, and friendly frontline staff.
Dining Variety & Personal Chef: Great variety of food choices, and the chef was very willing to step in and cook custom meals to accommodate
Isolated "Island" Location: The hotel functions like an isolated island. The immediate surrounding area looks like a war zone, leaving you essentially stranded. You can not easily walk anywhere, so be prepared to organize your own transportation—hotel-arranged options are exorbitantly overpriced.
Dietary Misrepresentation & Hygiene: Staff and management repeatedly misrepresented non-vegan food as vegan on multiple occasions, rushing me through guidance and causing me to eat non-vegan food. The buffet lacks clear labeling, and we found foreign hair in our food on multiple occasions.
Deceptive Promises & Front Desk Friction: Management made verbal commitments and then backtracked. They offered a free airport transfer, only to claim later they meant they would just arrange it. After offering a complimentary meal, they made me wait at checkout like a suspect while making multiple calls to verify it.
Predatory Pricing: Transport to Agra was quoted at a predatory 17,000 INR, compared to Uber at 4,000 INR. We ended up taking another option for 7,000 INR just to avoid their rate. Staff acted hostile when challenged.
Ignored emails & and manager. Backtracking: Executive management completely ignored my lengthy email seeking resolution until I accidentally ran into a manager in person. Even then, there was total miscommunication between managers, conflicting stores
and continuous backtracking to try to trick and avoid resolving the issue.
Service Bottlenecks: Getting basic room requests taken care of was a constant struggle; on one occasion, I had to call four separate times just to receive room service and ice.
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