Upper Suites KL Sentral

Hotels
7.9 (381 reviews)
6 Jalan Tun Sambanthan , Kuala Lumpur , my

listing image 1
Show all photos

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
Outdoor furniture
Steam room
See all facilities

Review Highlights

Pros:
Great location
Reasonable price
Cons:
Cleanliness issues
Confusing service

Categories

Cleanliness
6.9
Several reviews mentioned cleanliness issues, particularly regarding uncleaned rooms.
Service
7.86
Mixed feedback on service, with some being confusing and unhelpful, though generally standard for the hotel tier.
Location
8.91
Multiple reviews praised the great location, close to public transport and shopping.
Room Quality
7.36
Rooms were described as basic but acceptable, with some modern amenities.
Amenities
7.39
Amenities like the rooftop pool received mixed reviews; it was popular but overcrowded.
Value for Money
8.85
Guests found the hotel to be reasonably priced, offering good value considering the location.
Food and Beverage
7.9
No specific mentions, assigned rating based on typical offerings for similar hotels.
Overall Experience
8.06
Guests had a satisfactory experience but noted issues that may deter them from returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:51

Property Description

Rooftop Pool and City Views
Enjoy a refreshing dip in our rooftop pool while taking in breathtaking views of the city skyline.

24-Hour Front Desk and Free WiFi
Our dedicated team is available round the clock to assist you, and stay connected with complimentary WiFi throughout the property.

Steam Room and Full-Day Security
Unwind in our steam room or feel secure with our full-day security measures in place.

Experience comfort and convenience at Upper Hotel Suites KL Sentral. Book your stay now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 381 reviews
Cleanliness: 6.9
Service: 7.86
Location: 8.91
Room Quality: 7.36
Amenities: 7.39
Value for Money: 8.85
Food and Beverage: 7.9
Overall Experience: 8.06
S
Saharuddin • solo_traveller • my
8
2026-06-05 • via Nuitee
S
Sharmeen Nesa • couple • my
9
Great experience
Pros:

Spacious room,the view from hotel & location

Cons:

Tv not working eventhough the wifi is connected

2026-06-04 • via Nuitee
V
Varma • couple • my
10
2026-06-03 • via Nuitee
M
MURUGAN • extended_group • my
1
Pls dont stay here if you hv kids and old people coming along. Need to wait for lift very long. No parking. And nt suita
Pros:

Disappointing stay. The room did not hv refriggerator. The managemnt nt able to slove our problem coz we need fridge to put medicine. And no parking also. I bring my mom and still they nt consider and we hv wait for almost 1 hour and we decide nt to stay there and requested to talk to manager but staff. Only ask to whatsapp manager and i waited until 10 but no respon feom my msg. I requested refund but they said cannot.

Cons:

Staff nt helpfull at all.

2026-06-01 • via Nuitee
A
Abdul Rahman • solo_traveller • sg
8
Basics not good enough. Wish to buy the coffee mugs because its unique but was not able to.
Pros:

View of kl towers

Cons:

No chiller for drinks. No f/b within building. No cafe or convenince store to buy drinks nearby.

2026-05-30 • via Nuitee
L
Liam • couple • sg
9
2026-05-30 • via Nuitee
S
Simon • solo_traveller • nz
7
Pros:

Fantastic location and stunning rooftop pool with amazing city scape views.

Cons:

A small bar fridge to be able to have cold water . Some drawers for a longer stay would be helpful . And pool towels at the pool.

2026-05-28 • via Nuitee
S
Sarajlic • solo_traveller • de
8
2026-05-25 • via Nuitee
G
ganesan • couple • my
7
2026-05-24 • via Nuitee
K
Kacper • solo_traveller • pl
10
2026-05-20 • via Nuitee
N
Nathan Palani • solo_traveller • in
10
Nathan Palani's Review
Pros:

Swimming pool and Panoramic views.

Cons:

It is better to have a towel hanging stand in the bathroom and bathroom door lock.

2026-05-19 • via Nuitee
H
Hannah • extended_group • gb
10
Clean, safe, perfect for a working environment. The pool was also amazing!
Pros:

Very clean, the facilities were excellent. I was a little concerned about the lifts as I saw some reviews, but honestly, they take 2-3 minutes to come and the building is so tall so it makes sense.

Cons:

Nothing. I thought it was amazing!

2026-05-18 • via Nuitee
E
EHSAN • couple • jp
6
2026-05-13 • via Nuitee
R
Rincy • family_with_children • au
4
Not happy
Pros:

Nothing

Cons:

Need more spacious bathroom and there is no rails in the bathroom/ toilet and limited supplies and also no hand wash products available

2026-05-11 • via Nuitee
S
Steven • solo_traveller • es
9
2026-05-10 • via Nuitee
G
globebaladeuse • solo_traveller • fr
8
Magnifique hôtel
Pros:

La localisation près des transports, la piscine gratuite au 54ème étage, les balancelles au 53ème étage, la laverie automatique, la propreté de la chambre

Cons:

La climatisation directement au dessus des lits on a le choix entre mourir de chaud ou tomber malade, le temps d'attente pour l'ascenseur

2026-05-08 • via Nuitee
V
Voon Chuan • couple • my
10
2026-05-07 • via Nuitee
K
Kiyas • solo_traveller • lk
6
Arrogant lady receptionist.
Pros:

Location.

Cons:

The Tamil lady receptionist, she doesnt care the clients at all, very arrogant.

2026-04-24 • via Nuitee
T
tuğrul • couple • tr
2
Kötü bir deneyimdi.
Pros:

Sevdiğim hiç bir iyi özelliği olmadı.

Cons:

Ceza evi gibi, öğrenci yurdu gibi ruhsuz koca bir bina. 51. katta kaldım inmek bir dert çıkmak bir dert. Asansör önünde sıra beklemek zorunda kalıyorsunuz. Saat 15.00 dan önce odaya giremiyorsunuz. Utanmasalar sadece gece alacaklar. Ama çıkışlar 11.00 da. Bomboş bir oda. minibar yok hatta el sabunu bile yok sorduğumuzda duş jeli kullanabileceğimizi söylediler. Konum olarak da çok kötü yakınlarda hiçbir şey yok. Sürekli grab kullanmak gerek. Personelde bir o kadar suratsız. Güvelikler zaten her gelene ters ters bakıyor.

2026-04-23 • via Nuitee
A
Ahmad Tarmizi • couple • my
8
Nice place to stay with parking facilities
Pros:

Near KL Sentral

Cons:

Convenient

2026-04-23 • via Nuitee