Sure Hotel by Best Western Hilden-Düsseldorf

Hotels
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Sure Hotel by Best Western
8 (1832 reviews)
Schwanenstrasse 27 , Hilden , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms showing age
Limited vegan options

Categories

Cleanliness
8
The hotel is described as clean and well-maintained, though some rooms reported age-related issues.
Service
8.5
The staff is consistently praised for being friendly and helpful, and there are specific positive mentions of service during events.
Location
8.5
Multiple reviews highlight the hotel's great location, particularly for visiting central areas and attractions.
Room Quality
7.5
Some reviews mention that rooms are spacious and comfortable, while others note that they come with some dated features.
Amenities
7.5
Room amenities such as fridges and safes were mentioned as available, but some comments noted the absence of modern inclusions like air conditioning.
Value for Money
8
Prices seem appropriate for the quality offered, with positive remarks about breakfast value.
Food and Beverage
8
Breakfast is highlighted as good, though there are suggestions for more vegan options.
Overall Experience
8
Overall feel is positive with loyal guests returning, but certain aspects could use improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:54

Property Description

Central Location and Connectivity
Located in the heart of Hilden, our 4-star hotel is just a short walk from the train station, offering easy access to Düsseldorf in just 13 minutes.

Delicious Dining Options
Indulge in a complimentary buffet breakfast each morning and savor mouthwatering meals for lunch and dinner at our on-site restaurant. Enjoy your meals on the terrace during sunny days.

Modern Amenities and Services
Stay connected with free WiFi throughout the hotel, and recharge your electric car in our underground car park. Wrap up your day with a relaxing drink at our cozy bar.

Experience convenience and comfort at Best Western Hilden. Book your stay now!

Important information:

Please note that this property allows service dogs free of charge.

Please note that only dogs are allowed in the property. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1832 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
M
Marita • couple • de
7
Zufrieden, ansonsten war alles in Ordnung.
Cons:

Getränke Automat war defekt, es gab am Abend keine Getränke mehr.

2026-06-06 • via Nuitee
M
Mee -Sun • solo_traveller • be
8
2026-06-05 • via Nuitee
D
Daniela • couple • de
9
2026-06-01 • via Nuitee
L
Lucas • solo_traveller • de
7
2026-05-31 • via Nuitee
R
Ralf • solo_traveller • ch
6
Pros:

Das Haus liegt optimal in der Stadt.
leider ist das Hotel in die Jahre gekommen!
das Personal ist ruhig und unauffällig, aber im zweiten Kontakt höflich

2026-05-28 • via Nuitee
S
Sandra • solo_traveller • de
10
2026-05-27 • via Nuitee
K
Klaus • solo_traveller • de
10
Pros:

Gutes Frühstück, Personal freundlich

2026-05-27 • via Nuitee
M
Matthias • extended_group • de
7
Cons:

Die Duschvorhänge und tiefen Duschtassen sind nicht mehr zeitgemäß!

2026-05-27 • via Nuitee
B
Bettina • solo_traveller • de
9
2026-05-26 • via Nuitee
K
Katharina • solo_traveller • de
6
Cons:

Es wurde nicht gereinigt, ohne dass dies vorher angekündigt wurde.
Es war ein klimatisiertes Zimmer gebucht, aber die Zimmer waren nicht klimatisiert.

2026-05-25 • via Nuitee
C
Charlotte • couple • de
7
2026-05-24 • via Nuitee
R
Ralf • solo_traveller • de
7
2026-05-24 • via Nuitee
O
owen • couple • ie
8
Pros:

Location and staff were great

Cons:

The road outside was loud when trying to sleep

2026-05-23 • via Nuitee
M
Michael • solo_traveller • de
9
2026-05-22 • via Nuitee
G
Giulia • solo_traveller • de
7
Pros:

Zimmer zum Hof raus gebucht, sehr ruhig trotz Hauptstraße an anderer Gebäudeseite

Cons:

Waschbecken sauber aber abgenutzt

2026-05-21 • via Nuitee
V
Václav Buráň • solo_traveller • cz
9
2026-05-20 • via Nuitee
R
Romanov • solo_traveller • de
10
Pros:

Всё отлично,номер уютный и чистый.

Cons:

Не хватает тапочек и халатов.

2026-05-18 • via Nuitee
S
Susanne • extended_group • de
8
2026-05-18 • via Nuitee
G
Gero • family_with_children • ch
6
Pros:

Gutes Preis- / Leistungsverhältnis, sauber und auf gutem Niveau.

Cons:

Mit jedem Aufenthalt bekomme ich ein schlechter gelegenes Zimmer (diesmal im 1. Stock, direkt zur Strasse, recht viel Verkehrslärm) ☹️

2026-05-18 • via Nuitee
K
Khondamir • extended_group • uz
8
2026-05-17 • via Nuitee