Sure Hotel by Best Western Hilden-Düsseldorf

Hotels
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Sure Hotel by Best Western
8 (1861 reviews)
Schwanenstrasse 27 , Hilden , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms showing age
Limited vegan options

Categories

Cleanliness
8
The hotel is described as clean and well-maintained, though some rooms reported age-related issues.
Service
8.5
The staff is consistently praised for being friendly and helpful, and there are specific positive mentions of service during events.
Location
8.5
Multiple reviews highlight the hotel's great location, particularly for visiting central areas and attractions.
Room Quality
7.5
Some reviews mention that rooms are spacious and comfortable, while others note that they come with some dated features.
Amenities
7.5
Room amenities such as fridges and safes were mentioned as available, but some comments noted the absence of modern inclusions like air conditioning.
Value for Money
8
Prices seem appropriate for the quality offered, with positive remarks about breakfast value.
Food and Beverage
8
Breakfast is highlighted as good, though there are suggestions for more vegan options.
Overall Experience
8
Overall feel is positive with loyal guests returning, but certain aspects could use improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:54

Property Description

Central Location and Connectivity
Located in the heart of Hilden, our 4-star hotel is just a short walk from the train station, offering easy access to Düsseldorf in just 13 minutes.

Delicious Dining Options
Indulge in a complimentary buffet breakfast each morning and savor mouthwatering meals for lunch and dinner at our on-site restaurant. Enjoy your meals on the terrace during sunny days.

Modern Amenities and Services
Stay connected with free WiFi throughout the hotel, and recharge your electric car in our underground car park. Wrap up your day with a relaxing drink at our cozy bar.

Experience convenience and comfort at Best Western Hilden. Book your stay now!

Important information:

Please note that this property allows service dogs free of charge.

Please note that only dogs are allowed in the property. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1861 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
S
Sükran • couple • de
6
2026-07-23 • via Nuitee
J
Jamila • couple • be
8
Ideaal hotel voor één overnachting.
Pros:

Ik heb dit hotel gekozen om de ligging. Het was in de buurt van de feestzaal waar we naartoe gingen voor een bruiloft. ‘S nachts moesten we niet ver rijden naar het hotel, dus ideaal!

Cons:

Het ontbijt was niet echt mijn smaak. Maar dat is persoonlijk. Voor de rest een prima hotel. Wel jammer dat de lift niet werkte.

2026-07-23 • via Nuitee
E
Edwin • couple • be
9
2026-07-20 • via Nuitee
R
Rolf • couple • de
5
Für 1 bis 2 Nächte zu empfehlen
Pros:

Die zentrale Lage und das reichhaltige Frühstück waren sehr gut.

Cons:

Wo bei es einige Auffälligkeiten beim Frühstücksbuffet gab, das besonders bei Käse und Wurst diese auch von Tagen zuvor noch angeboten wurden!
Des Weiteren wurden Kundenwünsche die bei der Buchung seitens des Hotels bestätigt wurden nicht berücksichtigt! Erst beim 3. Anlauf war das Zimmer insoweit den Anforderungen gerecht! Wobei auch hier im Zi 125 die Klimaanlage so einen Lärm machte das diese abgeschaltet werden musste um schlafen zu können!

2026-07-19 • via Nuitee
N
Nuno • family_with_children • lu
9
2026-07-19 • via Nuitee
K
Kristin • couple • de
9
2026-07-19 • via Nuitee
J
Jens • solo_traveller • de
9
2026-07-17 • via Nuitee
A
Andreas S. • solo_traveller • de
8
Pros:

Sauberes Zimmer im 4. OG erhalten.. mit Klimaanlage...

Cons:

Sanitäreinrichtungen / Bad / Waschbecken gehören längst mal erneuert...! Diese stammen wohl noch aus den 80igern... ( Aufgeplatztes Becken ) Da wir regelmäßig 1 - 2 mal im Jahr dieses Hotel besuchen und dies auch in anderen Zimmern so aufgefallen ist..., wäre es langsam mal an der Zeit...!

2026-07-16 • via Nuitee
B
Bart • solo_traveller • lu
8
2026-07-14 • via Nuitee
W
Wouter • solo_traveller • nl
9
Super
Pros:

Schoon rustig en netjes

Cons:

NVT

2026-07-13 • via Nuitee
S
SMY • solo_traveller • tr
8
2026-07-12 • via Nuitee
J
Jürgen • couple • de
8
Pros:

Es gab ein gutes Frühstück.

2026-07-09 • via Nuitee
F
Frank • couple • de
9
Gerne wiederholen
Pros:

Super sauber und mega freundlich alle Mitarbeiter im Haus

Cons:

Parkgebühren am Haus

2026-07-09 • via Nuitee
W
Wouter • solo_traveller • nl
8
2026-07-09 • via Nuitee
R
Rene • solo_traveller • de
7
2026-07-08 • via Nuitee
J
JIŘÍ • couple • cz
9
2026-07-05 • via Nuitee
F
fayssal • couple • nl
6
Niet goed geslapen
Pros:

Goed bereikbaar

Cons:

Geluid airco condense pomp om de 5 min

2026-07-05 • via Nuitee
D
Daniel • solo_traveller • br
10
2026-07-05 • via Nuitee
M
Michael • solo_traveller • de
10
Sehr schönes Finkahotel!
Pros:

Sehr gutes Hotel, sehr guter Service

Cons:

Alles Ok!

2026-07-04 • via Nuitee
M
Marion • family_with_children • de
8
2026-07-01 • via Nuitee