La Selva Premium Hotel

Hotels
9.3 (1273 reviews)
1A Phố Cầu Gỗ , Hanoi , vn

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noise from construction

Categories

Cleanliness
8.08
The room is described as smelly and mouldy, indicating poor cleanliness.
Service
10
Staff are described as very helpful, friendly, and accommodating.
Location
10
The hotel is praised for its excellent location in the city center, making it convenient for shopping and exploring.
Room Quality
8.58
Some rooms are reported to be smelly, and noise issues were mentioned.
Amenities
9.08
Breakfast offerings were noted but had room for improvement.
Value for Money
9.58
Generally good for a short stay, but some guests felt it was overpriced.
Food and Beverage
9.08
Breakfast was adequate but could be improved, with some delays noted.
Overall Experience
10
General positive sentiment with excellent service and location overshadowing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:09

Property Description

Luxurious Accommodation
Enjoy air-conditioned rooms with modern amenities, a flat-screen TV, and balcony options at La Selva Premium Hotel.

Convenience at Your Fingertips
Benefit from services like concierge, tour desk, room service, and a 24-hour front desk for a hassle-free stay.

Delicious Dining Options
Start your day right with a buffet, continental, or American breakfast at the hotel's restaurant.

Experience comfort and convenience at La Selva Premium Hotel. Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 1273 reviews
Cleanliness: 8.08
Service: 10
Location: 10
Room Quality: 8.58
Amenities: 9.08
Value for Money: 9.58
Food and Beverage: 9.08
Overall Experience: 10
J
Janita couple za
9
2026-05-29 via Nuitee
N
Najia family_with_children ae
1
I had an extremely disappointing experience at this hotel. I would not recommend it and will not tru
Pros:

The breakfast experience was extremely disappointing. The space itself is very small, accommodating only a few tables, which makes it uncomfortable. Unfortunately, hygiene standards were poor, and the overall quality of the food was very low. The condition of the materials and utensils also appeared unclean. This raised serious concerns, to the point where we felt unsafe to eat and avoided trying the food due to the risk of food poisoning.

Cons:

I had an extremely disappointing experience at this hotel. I would not recommend it and will not trust or use Booking.com for future reservations based on this incident.
The hotel should not be classified as a 3- or 4-star property; in my opinion, it falls well below even a 1-star standard.
Upon arrival, the initial room assigned to us had a non-functioning air conditioning system, despite the outside temperature exceeding 45°C. Additionally, the bed sheets were visibly dirty. After raising this concern, we were moved to another room, which was in even worse condition. There were cockroaches coming from the bathroom and ants all over the table and room area, even though we were staying on the eighth floor.
The situation was further worsened by strong food odours coming from the floor below (likely due to its proximity to the kitchen), and most concerningly, there appeared to be a gas leakage, which raised serious safety concerns.
Due to these unacceptable conditions and for our own safety, we were forced to leave the hotel and arrange accommodation elsewhere at a higher cost than originally planned.
I believe both the hotel management and Booking.com should take responsibility for this experience and refund the amount paid, as the situation significantly disrupted our trip and prevented us from enjoying our stay.
I will also be sharing this experience with my friends and relatives, as I strongly advise others to reconsider before booking this property or use BOOKING.com.

2026-05-27 via Nuitee
M
Marcelo extended_group ch
10
Highly recommended!
Pros:

Very friendly and helpful staff, great location and all was to our satisfaction. Can really recommend this place!

2026-05-25 via Nuitee
A
Abdullah couple sa
2
Pros:

Nothing

Cons:

Breakfast so not good
The room isn't very clean
The bathroom heater is broken

2026-05-21 via Nuitee
O
One Love couple hr
1
Pros:

Good location! Lovely staff

Cons:

Facilities very poor

2026-05-19 via Nuitee
O
One Love couple id
1
2026-05-19 via Nuitee
N
Nancy family_with_children au
7
2026-05-18 via Nuitee
L
Lydia couple gb
10
Great hotel in an excellent location and lovely staff
Pros:

Staff were so lovely, bed was comfortable and the terrace we had was great.

2026-05-17 via Nuitee
L
Lauren family_with_children us
8
2026-05-15 via Nuitee
D
DUANGKAMOL couple th
9
Hotel very clean. And good location.
Pros:

Convenience location and hotel very clean.
Staff also kind and helpful.

2026-05-12 via Nuitee
F
Farishta couple ca
8
I absolutely loved it
Pros:

I loved that the location was so central and close to all activités. The staff was amazing and the hotel itself was a clean

2026-05-11 via Nuitee
Y
Yoshi solo_traveller jp
6
Cons:

朝食と清潔感に難あり。

2026-05-09 via Nuitee
عبد الله couple sa
1
Pros:

الموقع والسعر

Cons:

التكيف سي جدا والفندق جدا عادي

2026-05-08 via Nuitee
S
Sebastiao solo_traveller br
8
2026-05-04 via Nuitee
S
Sutheera extended_group th
10
Pros:

Top tier location, walkable distance from almost every major attraction. The staff were super accommodating and helpful, possibly the nicest people we’ve met on our trip even!

2026-05-04 via Nuitee
G
Grace couple gb
8
2026-05-04 via Nuitee
Y
Yoshi solo_traveller jp
4
2026-05-04 via Nuitee
M
matilde couple it
8
Bene ma si può migliorare con poco si può migliorare
Pros:

La posizione centralissima e la camera grande. Il ragazzo che apre la porta e porta i bagagli è troppo simpatico. Lo staff è molto

Cons:

Il rapporto qualità prezzo. È il posto in cui in assoluto abbiamo speso di più in Vietnam e ci sta visto che è la capitale. Ma per un prezzo quasi italiano mi aspetto più cura nei dettagli della camera e una colazione meno dozzinale.

2026-05-03 via Nuitee
M
Mendes couple br
10
Hotel muito legal, com um café da manhã simples mas super convencional. Staff educado, simpático e prestativo. O quarto
Pros:

Excelente localização

2026-04-29 via Nuitee
N
Nalini solo_traveller gb
10
2026-04-28 via Nuitee