Novotel Sydney West HQ

Hotels
•
Novotel
8.8 (2880 reviews)
33 Railway Street , Rooty Hill , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good breakfast
Cons:
Issues with mattress comfort
Room decor complaints
Pool usage limitations

Categories

Cleanliness
8.13
Overall clean but there were some complaints regarding the cleanliness of certain areas.
Service
9.3
Staff were consistently described as lovely and helpful.
Location
9.14
Close to important local sites and amenities.
Room Quality
8.59
Rooms were generally praised for size and comfort but mentioned decor issues.
Amenities
8.62
Amenities generally good; however, some limitations were noted about pool hours and room facilities.
Value for Money
8.58
Satisfaction level generally high, with some concerns on pricing for some amenities.
Food and Beverage
9.13
Breakfast received positive reviews for variety and quality.
Overall Experience
8.9
Most guests enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:37

Property Description

Convenient Location
Novotel Sydney West HQ offers air-conditioned accommodation in the heart of Western Sydney, just a short 15-minute drive from Raging Waters Sydney. Guests can easily access nearby attractions and entertainment options.

Impressive Gym Facilities
The hotel boasts one of the largest gyms in the area, perfect for guests looking to stay active during their stay. Whether guests want to squeeze in a workout or simply unwind, the gym caters to all fitness needs.

Dining and Entertainment
Adjacent to the hotel is the West HQ Club, providing guests with a variety of dining options and a bar stocked with premium and local beers. From casual meals to evening drinks, guests can enjoy a convenient and satisfying dining experience.

To experience comfort, convenience, and great amenities, book your stay at Novotel Sydney West HQ today.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. If the information on the documents is not the same, a 3rd party authorization form is be required.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 2880 reviews
Cleanliness: 8.13
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.9
C
CRAIG • extended_group • au
10
Nice and comfortable
Pros:

Great staff nice and friendly, lovely rooms all were please and looking to staying again

2026-09-19 • via Nuitee
D
Dianne • solo_traveller • au
10
Would highly recommend this Hotel
Pros:

Large comfortable rooms
Great location
Friendly staff

2026-09-18 • via Nuitee
P
Peter • couple • au
10
Perfect. Highly recommend Novatel HQ
Pros:

Large comfortable clean rooms
Great restaurant
Friendly staff

2026-09-18 • via Nuitee
A
Albie • family_with_children • au
9
great place and facilities, we will stay again soon
Pros:

good brekky and well priced

Cons:

bed pillows are a bit big for my head

2026-09-17 • via Nuitee
S
Seungyeon • solo_traveller • au
8
2026-09-16 • via Nuitee
M
Melinda • couple • au
10
Friendly, helpful staff
Pros:

Clean and convenient for an event at the RSL

2026-09-14 • via Nuitee
J
Julie • family_with_children • au
10
Pros:

Everything

Cons:

Nothing

2026-09-14 • via Nuitee
D
Dani • solo_traveller • au
10
Perfect spot to stay when utilising the sporting facilities in the area. Pool was great for recovery
2026-09-14 • via Nuitee
M
Michael • couple • au
9
Excellent
Pros:

Size of room

Cons:

Nothing

2026-09-14 • via Nuitee
C
Crackajack63 • extended_group • au
10
Great spot to stay
Pros:

Great location lovely big rooms, clean and comfy beds

2026-09-13 • via Nuitee
N
Nelson • family_with_children • au
10
2026-09-11 • via Nuitee
B
Belen • couple • au
5
2026-09-08 • via Nuitee
S
Seungyeon • family_with_children • au
8
2026-09-08 • via Nuitee
N
Neil • solo_traveller • au
9
The good and the bad
Pros:

The suite was very comfortable and spacious. I found the staff helpful and friendly.

Cons:

The parking isn't secure enough. Someone attempted to break into my car using a 'slim Jim' tool, while parked in the adjoining car park, causing damage to my driver's door. Security needs to be better.

2026-09-07 • via Nuitee
C
Carol • solo_traveller • au
10
2026-09-07 • via Nuitee
G
Gregory • solo_traveller • au
8
2026-09-06 • via Nuitee
A
Ana • solo_traveller • au
10
Pros:

Late check in was very convenient. Comfortable bed and pillows.

Cons:

Nothing.

2026-09-05 • via Nuitee
Y
Yixuan • couple • au
7
Pros:

For sure it’s an old hotel but well renovated, vert spacious room (to a point it’s slightly scary lol), brekkie was amazing with couple of beverages constantly being refilled, warm service. Shower water can be very hot though we don’t hate it.

2026-09-05 • via Nuitee
M
Mark • solo_traveller • au
8
2026-09-03 • via Nuitee
K
kyle • extended_group • au
10
Pros:

loved the room and the location of the hotel/ Rsl was amazing

Cons:

everything was great

2026-09-03 • via Nuitee