Hotel Maria del Carmen

Hotels
7.7 (154 reviews)
Calle 63 No 550 , Mérida , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Nice ambiance
Cons:
Cleanliness issues
Poor service
Food quality concerns

Categories

Cleanliness
6.16
Cleanliness issues were mentioned, including peeling walls and presence of mosquitoes.
Service
8.63
Service was variable; some staff were helpful, but responsiveness was lacking.
Location
9.67
Location was frequently praised as being very good and central.
Room Quality
6.12
Complaints about room quality included noise levels, poor ventilation, and old furniture.
Amenities
8.15
Amenities were generally adequate, though some were described as needing improvement.
Value for Money
7.61
Value for money was discussed, with concerns about pricing versus quality.
Food and Beverage
6.16
Food quality raised serious issues, including complaints about bad ingredients.
Overall Experience
9.13
Despite issues, some guests found aspects of the hotel appealing and mentioned a potential for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:48

Property Description

Central Location in Historic Merida
Located just 3 blocks from the Main Square, Hotel Maria del Carmen offers convenience and charm for your stay in Yucatan.

Comfortable Rooms with Modern Amenities
Enjoy free Wi-Fi, cable TV, and air conditioning in every room, along with the convenience of room service and private bathrooms.

Delicious Dining Options
Indulge in traditional Mexican cuisine at the on-site restaurant, open for breakfast, lunch, and dinner.

Ready to experience the beauty of Merida? Book your stay at Hotel Maria del Carmen now!

Important information:

The breakfast is American and is included only for adults, American breakfast for minors has extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 154 reviews
Cleanliness: 6.16
Service: 8.63
Location: 9.67
Room Quality: 6.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.16
Overall Experience: 9.13
M
Mario Alberto • family_with_children • mx
10
todo cerca
Pros:

todo bien la piscina la habitacion y la alberca muy bien

Cons:

todo bien

2026-07-25 • via Nuitee
R
Rivera Sanchez • solo_traveller • mx
9
Pros:

Todo, ya es como la cuarta vez que nos hospedamos en este hotel y es muy agradable, todo nos gusta, la atención, las habitaciones, la alberca, los horarios

Cons:

Solo que algunos integrantes del personal no son muy amables, pero solo algunos

2026-07-25 • via Nuitee
O
Oscar • solo_traveller • mx
10
2026-07-09 • via Nuitee
O
Oscar • solo_traveller • mx
10
2026-07-09 • via Nuitee
S
Sergio • couple • mx
9
Buena experiencia.
Pros:

La ubicación y la alberca.

Cons:

La habitación. Pequeña, muebles viejos, la tele con pocos canales y se metía mucho ruido desde el baño.

2026-06-29 • via Nuitee
Y
Youhanna • solo_traveller • mx
6
2026-06-26 • via Nuitee
C
Christian • family_with_children • mx
10
Excelente
Pros:

La atención del personal,fue excelente,gracias a Adan por todo su apoyo durante nuestra estancia en Mérida

2026-06-18 • via Nuitee
A
Alicia • solo_traveller • mx
10
Pros:

La ubicación

Cons:

La variedad en el menú de comida es muy poca

2026-06-09 • via Nuitee
P
Pablo Alexis • solo_traveller • mx
10
A disfrutar
Pros:

La habitación excelente, el trato del personal, la ubicación, la limpieza el aire acondicionado, es la 4ves que voy y superó mis expectativas.. trabajo en hoteleria y soy muy quisquillo, y lo que valore mas aparte de la limpieza fue el trato de todo el personal.

Cons:

Veo comentarios del olor a caño, les doy la solución y asunto arreglado, la tapita blanca se la regadera cuando se llena de agua ya no embona bien, así que con una pluma o palillos dientes ajusten y créanme se soluciona el inconveniente y a disfrutar de merida

2026-05-25 • via Nuitee
Z
Zulema • solo_traveller • mx
8
2026-05-25 • via Nuitee
D
Dante D Jiménez • solo_traveller • mx
8
2026-04-27 • via Nuitee
Z
Zuñiga • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Olor a drenaje y poca luz en las habitaciones

2026-04-26 • via Nuitee
Y
Yarely_Queretaro • solo_traveller • mx
9
Hotel cómodo y práctico para hospedarse en Mérida
Pros:

El hotel es muy agradable con lo necesario para descansar y comer bien. Las habitaciones son sencillas, y tienen lo necesario para descansar y dormir muy bien. La alberca se encuentra en excelente estado y me gustó que la reservación incluye el desayuno.

Cons:

El único punto negativo es que mi mamá no pudo ver sus novelas porque no se veían los canales de señal abierta.

2026-04-22 • via Nuitee
C
CYong • solo_traveller • nl
3
2026-04-18 • via Nuitee
Z
Zeferino Alberto • family_with_children • mx
6
Pros:

Personale gentile, piscina e zona comune ben curata

Cons:

Ascensori spesso non funzionanti, camere vecchie e bisognose di imbiancare, tubature vecchie con problemi di scarico del water. Nell'ultima colazione sotto gli hotcakes c'erano chicchi di riso crudo, totalmente inspiegabile

2026-04-11 • via Nuitee
S
Sergio • family_with_children • mx
7
HOTEL CON CALIDAD ADECUADA CONFORME AL COSTO
2026-03-17 • via Nuitee
X
XAV4465 • extended_group • fr
8
Parfaite situation de cet hôtel pour les visites et piscine très bien pour détente.
Pros:

Hôtel très bien situé pour visiter la ville.
Une cantina super sympa à 50 mètres.
Lits confortables.
Piscine sympa.
Parking gratuit

Cons:

Chambre et SDB très vieillottes. SDB très petite et pas pratique.

2026-03-15 • via Nuitee
C
Claire • couple • au
4
Pros:

Great location

Cons:

No airport shuttle as advertised by booking.com luckily we got an uber no problem. Also gave us one key card which meant we couldn't keep the air-conditioning on when we left to go exploring which left the room roasting when we got back and it took ages to cool down.

2026-03-09 • via Nuitee
K
Keith • solo_traveller • gb
8
2026-02-25 • via Nuitee
S
Sarah • couple • se
4
Motsvarar inte bilderna eller beskrivningarna, personalen är trevlig dock.
Pros:

Personalen var trevlig, uppskattar också att de i receptionen kunde engelska! Sängen var skön! Stor spegel i sovrummet var också trevligt.

Cons:

INGEN LJUDISOLERING, man hörde allt utanför rummet plus att dörren till rummet slogs mot dörrkarmen att vi behövde ställa en stol och lägga handduk mot dörren för att den skulle sluta slå mot karmen och skapa någorlunda isolering.

Vi hade ”amerikansk frukos” som ingick i bokningen, vilket var en väldigt fattig frukost där de tre av två saker på ”menyn” inte ens fanns plus att vi fick inte alla tre saker (bröd med smör & marmelad, våfflor, ägg med antingen bacon eller korv och stekta grönsaker) utan endast en.

Alldeles för få solstolar, totalt åtta st och ett hotell på över 30 hotellrum…

2026-02-23 • via Nuitee