Hacienda Real del Caribe Hotel

Hotels
8.5 (311 reviews)
Avenida 10 Esquina Calle 10 Norte , Playa del Carmen , mx

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Spacious rooms
Cons:
Noise from bars
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.75
There were reports of hair in the beds and towels with stains, which negatively impacted cleanliness.
Service
9.25
The staff was friendly and helpful according to multiple reviews.
Location
9.25
Many reviews praised the central location, making it convenient for guests.
Room Quality
8.25
Rooms were described as spacious and comfortable, although there were mentions of noise and issues with hot water.
Amenities
8.25
Amenities were generally well-received, but some guests suggested improvements like having a restaurant.
Value for Money
8.75
Good value noted, but some found the pricing a bit high for the quality provided.
Food and Beverage
7.75
No mention of food options; some suggested a restaurant could enhance the stay.
Overall Experience
8.75
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:56

Property Description

Convenient Location and Attractions

Nestled in the heart of downtown Playa del Carmen, Mexico, Hotel Hacienda Real del Caribe offers exceptional accommodations just steps away from the city's main attractions and beautiful beaches. Explore the famous Quinta Avenida with its shops, restaurants, and vibrant nightlife, all within seconds from the hotel's front doors.

Tranquil Atmosphere and Modern Amenities

Guests can enjoy a tranquil atmosphere at Real del Caribe, complete with a spacious courtyard swimming pool for relaxation. The hotel also boasts modern amenities, including a state-of-the-art meeting room for business travelers or special events.

Proximity to Pristine Beaches and Recreational Activities

Ideal for leisure travelers, the hotel is within walking distance to pristine beaches and endless recreational activities, ensuring a memorable stay in Playa del Carmen.

Ready to experience the perfect blend of comfort and convenience at Hotel Hacienda Real del Caribe? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.5
Based on 311 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
R
RafaelDCReis • solo_traveller • br
10
Localização diferenciada
Pros:

Tudo muito legal!!

Cons:

Cobertura poderia ser aproveitada para construir um restaurante ou um lounge

2026-07-16 • via Nuitee
M
Mario • couple • ch
9
Accueillant
Pros:

L’accueil du personnel, l’emplacement,, la piscine.

Cons:

RAS

2026-07-12 • via Nuitee
P
PENQUER • solo_traveller • fr
9
Pros:

L'emplacement, le confort de la literie, la piscine

2026-07-11 • via Nuitee
L
ludovic • solo_traveller • fr
8
2026-07-09 • via Nuitee
C
Cintia • solo_traveller • ar
8
Pros:

La ubicación es excelente, la habitación amplia

Cons:

Muy básico en cuanto a los servicios, de casualidad que había papel higiénico 😅.ni agua caliente para el mate me dieron cuando lo solicite...
Las camas y almohadas no son del todo cómodas
El personal, poco hodpitalario

2026-07-09 • via Nuitee
K
Katja • couple • nl
8
Goede prijs-kwaliteitverhouding, let wel op de nachtclub naast het hotel
Pros:

Zwembad is fijn, kamers zijn ruim, personeel is vriendelijk

Cons:

Het hotel ligt naast een nachtclub. Als je aan de verkeerde kant van het hotel zit, lig je de hele nacht wakker. We konden wel wisselen van kamer, waardoor we er minder last van hadden

2026-07-08 • via Nuitee
J
jeroen • solo_traveller • nl
8
Pros:

Sfeervol opgezet

Cons:

Door goede locatie dichtbij centrum wat rumoerig

2026-07-08 • via Nuitee
J
Jason • solo_traveller • mx
8
Pros:

Hotel muy buen cuidado!!

Cons:

Recomendación podrían ventilar las habitaciones ya que el aroma a humedad estaba presente
Lo demás excelente

2026-07-08 • via Nuitee
S
Solanth • family_with_children • us
9
2026-07-07 • via Nuitee
S
Shirley • couple • us
7
Pros:

J

2026-07-07 • via Nuitee
L
LUCIA • extended_group • us
8
2026-07-06 • via Nuitee
C
Carlos Sanz • solo_traveller • mx
10
Pros:

Habitación limpias y cómodas

Cons:

No tiene bar

2026-07-01 • via Nuitee
T
Tim • solo_traveller • us
9
Nice place to stay!
Pros:

it as fine

Cons:

the curtain wasn't functioning right.the bar to close some of the curtains weren't working and the Velcro used to black out the room seemed to be missing or not working.

2026-06-29 • via Nuitee
D
David • solo_traveller • es
8
Pros:

La amabilidad de su personal, su patio central y la localización

Cons:

Baño con necesidad de una reforma urgente y el ruido de los aires acondicionados.

2026-06-25 • via Nuitee
L
Larissa • solo_traveller • br
10
Dias incríveis no México
Pros:

O hotel é muito bem localizado, próximo a Av. Mais badalada de playa, próximo ao Walmart e muitos outros mercados farmácias.

Cons:

Não tinha café da manhã incluso, mas não atrapalhou pois fizemos compras no mercado tem frigobar então deu tudo certo, mas se tivesse café incluso seria perfeito.

2026-06-23 • via Nuitee
L
Luis • solo_traveller • us
10
Pros:

Cozy and cute little hotel. Close to 5th avenue where all the shops and entertainment are. Great value for your $$

2026-06-22 • via Nuitee
S
Sasa • couple • ch
10
2026-06-21 • via Nuitee
G
German Ariel • couple • mx
9
2026-06-19 • via Nuitee
S
Sylvia • family_with_children • mx
8
Pros:

Todo bien !! Con excepción de la falta de café ( que tiene un costo de 50 pesos)., mismo precio que consigue uno un buen café en la calle)

Cons:

No puedo entender, que pongan una cafetera sin café. Es la 1.ª vez que nos pasa !!
Solo ponen una muy pequeña botella con agua x persona únicamente el 1er día. ( debe alcanzar para hacer el café que tiene un costo de 50 pesos y para beber agua para 2 días ? )
Por esas tonterías quedamos a disgusto !! Es absurdo no invertir 20
0 ó 25 pesos por un sobresito de café y 2 mini botellas de agua. Sobre todo cuando se está pagando 1000.00 pesos por Noche!! 🙄

2026-06-15 • via Nuitee
L
Leonardo • solo_traveller • br
10
Ótimo custo-benefício
Pros:

Conforto e localização

Cons:

Tudo me agradou

2026-06-15 • via Nuitee