Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Pet friendly
Cons:
High price for some rooms
Breakfast disorganization
Minor cleanliness issues

Categories

Cleanliness
8.44
Some minor cleanliness issues reported, but generally acceptable.
Service
9.41
Positive mentions of helpful and friendly staff throughout multiple reviews.
Location
9.45
Exceptional location highlighted in numerous reviews.
Room Quality
8.9
Rooms are generally clean and comfortable with some outstanding views.
Amenities
8.93
Amenities received mixed reviews; suggestions for improvements noted.
Value for Money
8.39
Some comments on pricing being excessive for certain room types.
Food and Beverage
8.44
Mixed reviews on food services, particularly breakfast disorganization.
Overall Experience
9.21
Overall enjoyable stays reported, with minor issues not detracting from experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:09

Property Description

Waterfront Luxury Accommodation
Experience a unique stay at Pier One Sydney Harbour, located right by the iconic Sydney Harbour Bridge. Enjoy stunning panoramic views of the harbor from your own private pontoon.

Nautical-Themed Rooms and Suites
Indulge in contemporary decor with a charming nautical touch in every room. Relax with amenities like a flat-screen TV, minibar, and the option for a spa bath or sofa bed in select accommodations.

Prime Location in The Rocks
Immerse yourself in Sydney's history at Pier One, just a short walk from popular attractions like the Sydney Opera House and the Royal Botanic Gardens. Explore the vibrant dining and entertainment options in the historic Rocks precinct.

Book now to elevate your Sydney experience at Pier One Sydney Harbour.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 1951 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 9.21
D
Daniel Kjørberg family_with_children no
9
Fantastisk beliggenhet ved sjøfronten i Sydney
Pros:

God frokost, men ikke outstanding. Greit utvalg. Er du en frokost person - velg heller Marriot Sydney Harbour. Men nydelig beliggenhet med sjøfront så fantastisk å gli ned i en sofa med teppe over seg og nyte solnedgangen. Stort rom med høyt under taket, gode senger og sjøutsikt. Ekstra pluss for bobler og kake ved ankomst i anledning min fødselsdag.

Cons:

Litt for lytt - både i forhold til noe trafikkstøy, men også støy fra korridor. Litt kaos i frokosten og rotete plassering av ting, men det er bare småpirk. Noen i selskapet synes det var litt lav innetemperatur.

2026-07-25 via Nuitee
A
Ann couple us
9
Great stay in a unique hotel. Clean, modern and friendly.
Pros:

it's different in a great way, beautifully unique. We loved it. The room was beautifully designed and had everything you could need. Breakfast is excellent, there's even a DIY guacamole bar. The staff are very pleasant. Get a water view, those rooms are beautiful. Some rooms do not have openable windows, so be clear about what you want. Our room had a high celing which was great. The building is very unusual--an old pier with the wooden structure still intact. Quite beautiful.

Cons:

There should be an extra blanket. We were cold at night even though we kept raising the temperature. The bathroom floor gets wet. The doors between rooms are very thin and we could hear the person next to us on the phone for a while in the morning. We did not have an openable window. The minibar is extensive but has no prices which I consider rude so I didn't use it in protest.

2026-07-20 via Nuitee
S
Susan couple au
10
We loved our stay and hopefully we will be back
Pros:

The breakfast was amazing , the view from our window was great and we were close to transport

Cons:

I am sorry but I did not like dogs in the dining room , I found this a bit unsanitary, they were quiet but they should not be near food , at their home yes but not in a restaurant

2026-07-20 via Nuitee
A
Angela couple au
7
Beautiful Sydney harbour location, staff a bit cool.
Pros:

Beautiful location

Cons:

Check in was drawn out and painful. Lots of sitting around waiting for our room well past check in time.

2026-07-20 via Nuitee
D
Dave couple au
8
2026-07-19 via Nuitee
R
Roger couple au
8
2026-07-17 via Nuitee
K
Karen couple au
10
Loved the location; staff went beyond; we will be back.
Pros:

Great location for our visit to Sydney for the VIVID weekend. Close to the Harbour, the Rocks and the markets.

Cons:

Nothing to dislike...however visitors for Vivid should know streets are blocked off in this area during the festival at night. This meant we had to walk for about a kilometer to call a taxi/uber. This wasn't a big issue for us but could be for someone with mobility issues.

2026-07-17 via Nuitee
C
Craig couple au
10
Very relaxing and great location with friendly staff.
Pros:

Location and great staff.

Cons:

Water pressure in the shower.

2026-07-14 via Nuitee
J
Jonathan couple au
8
good apart from pet policy
Cons:

we do not like the pet policy.
whilst it sounds great and might get you certain customers, we do not believe it is hygenic to allow pets into hotel rooms.

2026-07-13 via Nuitee
K
Katina solo_traveller au
10
I had a fabulous stay.
Pros:

The room was a Juliet room with a door that opened to outside and had a view of the bay. The bed was extremly comfortable. The staff were so helpful, nothing was a bother. I would definitely stay there again.

2026-07-12 via Nuitee
K
Kaz couple au
10
Best city stay yet!
Pros:

Located in a busy yet peaceful pocket of the city.

2026-07-12 via Nuitee
K
Karan solo_traveller au
10
2026-07-09 via Nuitee
S
Stivactas couple au
10
Very nice service
Pros:

Everything was lovely

Cons:

Great 1 night getaway

2026-07-07 via Nuitee
J
JENNIFER couple au
9
A beautiful hotel that surprised us
Pros:

The place was so beautiful over looking the water plus the bridge

Cons:

Nothing

2026-07-03 via Nuitee
J
Jan couple au
10
Why go on a cruise ship when you can stay on the water in a wonderful place like this.
Pros:

Location was great! Staff were very friendly, efficient, helpful and very well mannered. Loved our water view. Lots of room. Sunset drinks and nibbles were fabulous! Thank you for a wonderful stay.

Cons:

Nothing

2026-07-03 via Nuitee
R
Robyn couple au
10
Pros:

This is a lovely hotel. Great location, close to the city, but very peaceful.

2026-07-03 via Nuitee
J
Jerry family_with_children gb
8
As expected
Pros:

Breakfast was great. Concierge staff were really helpful

Cons:

Room 355 and 352 faced the side of the Bridge which want that interesting. Room 352 was small and had no draw space.

2026-07-02 via Nuitee
S
Stewart couple au
9
2026-07-02 via Nuitee
D
Diane couple au
9
2026-07-01 via Nuitee
C
Cindy couple au
10
Fabulous view with a welcoming ambience.
Pros:

The room was fabulous with a great view. Close enough to walk to public transport and great cafes. The staff were friendly and helpful. In room dining was delicious.

Cons:

That we weren’t able to stay longer - but that was our restriction not Pier Ones.

2026-07-01 via Nuitee