Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
6.35
Complaints about dirty rooms and a generally unkempt hotel.
Service
9.35
Some staff were kind but not trained well; overall service standards were acceptable.
Location
9.85
Great location within walking distance to sites.
Room Quality
7.85
Rooms are old and require repairs; complaints of hot temperatures and noise.
Amenities
7.35
Limited amenities and complaints about the absence of housekeeping.
Value for Money
6.85
Not worth the price based on condition and service issues.
Food and Beverage
7.35
Breakfast was poor and not up to previous standards.
Overall Experience
9.85
A mixed experience with highlights in location and helpful staff but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:06

Property Description

Luxurious Accommodation
Best Western Plus Astana Hotel, located on the vibrant Dostyk Avenue in central Astana, offers free WiFi and a variety of dining options at the on-site restaurant. Each air-conditioned room is elegantly furnished with a flat-screen TV, minibar, safe, and tea/coffee facilities. Guests can unwind in rooms with a cozy seating area and enjoy the convenience of a private bathroom with premium amenities.

Convenience and Services
Experience top-notch service with a 24-hour front desk, concierge assistance, and on-site shops at your disposal. Whether for business or leisure, the Best Western Plus Astana Hotel ensures a comfortable and hassle-free stay for all guests.

Prime Location
Explore nearby attractions like the iconic Bayterek Monument and Nurzhol Boulevard within walking distance. With Astana International Airport just 14 km away, convenience and accessibility are guaranteed. Book your stay now at Best Western Plus Astana Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1995 reviews
Cleanliness: 6.35
Service: 9.35
Location: 9.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 9.85
D
Denis • couple • ru
8
Pros:

Расположение, персонал.

Cons:

Не работает бар при отеле.

2026-10-23 • via Nuitee
S
Shankar • family_with_children • in
7
Good to stay for a day
Pros:

Excellant location,good breakfast,good view

Cons:

Room size very small

2026-10-23 • via Nuitee
A
Asami • solo_traveller • jp
7
2026-10-22 • via Nuitee
R
Rufat • family_with_children • az
9
2026-10-21 • via Nuitee
G
Gianfranco Caruso • couple • it
7
Great location, comfortable bed, noisy street
Pros:

Great location close to the center, very comfortable bed with a high mattress, clean overall, nice breakfast.

Cons:

The street below our window Mangilik was quite noisy till late night, plus I saw a cockroach in the bathroom, it is an old but well kept hotel, otherwise it was a pleasant experience overall, I guess the hotels in Astana tend to be overpriced by default and the quality is always lower than what you expect.

2026-10-21 • via Nuitee
M
Mariusz • extended_group • pl
5
2026-10-21 • via Nuitee
Булат • family_with_children • kz
9
2026-10-20 • via Nuitee
M
Mikhail • couple • by
10
Номер был у лифта, что сокращало время от лобби до номера
Pros:

Отель и само расположение было отличным

2026-10-20 • via Nuitee
G
Guilherme • family_with_children • pt
10
2026-10-19 • via Nuitee
C
ckc • family_with_children • au
7
Well located hotel.
Pros:

Location. Staff especially Ulboysin who was very helpful.

Cons:

No heating. Also cleaner took away my bag of dried fruits even though I didn't throw it away. Seems to be the practice in Central Asia, over zealous staff.

2026-10-19 • via Nuitee
Бауржан • family_with_children • kz
10
2026-10-18 • via Nuitee
R
Roberto • solo_traveller • de
9
2026-10-15 • via Nuitee
B
BhuwanChandra • extended_group • jp
10
Pros:

everything

Cons:

location

2026-10-14 • via Nuitee
R
Ruiqiang • solo_traveller • cn
7
2026-10-14 • via Nuitee
P
Piotr • family_with_children • pl
10
Dobre miejsce na krótki pobyt.
Pros:

Super lokalizacja. Bardzo blisko do stacji kolejki naziemnej LTR ( bilet na lotnisko 1.50 PLN wrzesień 2026 ). Duży wybór dań na śniadanie w formie bufetu.

Cons:

Bardzo wolny internet. Szkoda że w pokoju jest tylko jeden fotel, chociaż jest miejsce na drugi.

2026-10-13 • via Nuitee
D
Dmitry White • solo_traveller • gb
8
2026-10-13 • via Nuitee
M
Mike • solo_traveller • gb
8
Pros:

Good location near the new light railway

Cons:

A little dated inside

2026-10-12 • via Nuitee
Y
YULIYA • solo_traveller • kz
10
Pros:

Отель на уровне. Завтраки вкусные и разнообразные. Расположение понравилось. доступность общественного транспорта на любой вкус. Персонал отзывчивый!

2026-10-12 • via Nuitee
N
Nurzhan • solo_traveller • kz
10
2026-10-09 • via Nuitee
G
Guliko • family_with_children • kz
8
Все что нужно рядом, самый центр. В час пик пробки в центре серьёзные
Pros:

Нам любезно предоставили обогреватель, поскольку было ниже 5 градусов в городе, а отопления не было. Расположение наверное одно из лучших.

Cons:

Подушки оказались чересчур жёсткими.

2026-10-09 • via Nuitee