Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
6.35
Complaints about dirty rooms and a generally unkempt hotel.
Service
9.35
Some staff were kind but not trained well; overall service standards were acceptable.
Location
9.85
Great location within walking distance to sites.
Room Quality
7.85
Rooms are old and require repairs; complaints of hot temperatures and noise.
Amenities
7.35
Limited amenities and complaints about the absence of housekeeping.
Value for Money
6.85
Not worth the price based on condition and service issues.
Food and Beverage
7.35
Breakfast was poor and not up to previous standards.
Overall Experience
9.85
A mixed experience with highlights in location and helpful staff but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:06

Property Description

Luxurious Accommodation
Best Western Plus Astana Hotel, located on the vibrant Dostyk Avenue in central Astana, offers free WiFi and a variety of dining options at the on-site restaurant. Each air-conditioned room is elegantly furnished with a flat-screen TV, minibar, safe, and tea/coffee facilities. Guests can unwind in rooms with a cozy seating area and enjoy the convenience of a private bathroom with premium amenities.

Convenience and Services
Experience top-notch service with a 24-hour front desk, concierge assistance, and on-site shops at your disposal. Whether for business or leisure, the Best Western Plus Astana Hotel ensures a comfortable and hassle-free stay for all guests.

Prime Location
Explore nearby attractions like the iconic Bayterek Monument and Nurzhol Boulevard within walking distance. With Astana International Airport just 14 km away, convenience and accessibility are guaranteed. Book your stay now at Best Western Plus Astana Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for KZT 8,500 per person per night when using an existing bed.
    People 12 years old and over stay for KZT 15,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1949 reviews
Cleanliness: 6.35
Service: 9.35
Location: 9.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 9.85
M
Marcin • couple • de
8
2026-07-25 • via Nuitee
A
Aleksei • solo_traveller • ru
9
2026-07-24 • via Nuitee
J
Julia • solo_traveller • de
10
2026-07-23 • via Nuitee
Зульфия • solo_traveller • kz
9
2026-07-23 • via Nuitee
A
Anastasiia • solo_traveller • us
8
Pros:

really enjoyed my stay. The hotel has a great location, the staff were very polite and helpful, the room was clean and comfortable, and the breakfast offered good variety and great value for the price.

Cons:

The only thing I didn't like was that I couldn't adjust the air conditioning temperature in my room myself. There was a note saying I needed to contact the reception to have it changed. Since Astana gets very hot in the summer, it would be much more convenient if guests could control the room temperature on their own.

2026-07-20 • via Nuitee
O
Olga • couple • ru
9
2026-07-20 • via Nuitee
Темирлан • solo_traveller • kz
5
2026-07-19 • via Nuitee
Z
Zhanat • solo_traveller • kz
10
2026-07-18 • via Nuitee
Евгений • couple • kg
10
Cons:

Чисто, уютно и комфортно

2026-07-18 • via Nuitee
A
Aigul • family_with_children • kz
8
Pros:

завтрак хороший, все есть! месторасположение удачное, рядом Байтерек, ЛРТ, кафе и магазины!

2026-07-18 • via Nuitee
Альфия • solo_traveller • kz
7
2026-07-17 • via Nuitee
K
KONYSSOV • solo_traveller • kz
10
2026-07-16 • via Nuitee
A
Alekhina • couple • cz
6
2026-07-16 • via Nuitee
K
KONYSSOV • couple • kz
10
Отличный, в центре!👍🏻
Pros:

РЕСЕПШН ДИНАРА СУПЕР💪🏻💪🏻💪🏻💪🏻❤️❤️❤️

2026-07-16 • via Nuitee
N
Nurzhan • solo_traveller • kz
9
2026-07-15 • via Nuitee
M
Malika • couple • kz
10
2026-07-15 • via Nuitee
Z
Zhuldyz____ • solo_traveller • kz
10
2026-07-14 • via Nuitee
Камшат • solo_traveller • kz
10
2026-07-13 • via Nuitee
V
Victoria • extended_group • ru
10
впечатления самые положительные
Pros:

Локация великолепная,персонал приветливый,чистота.Вкусная еда в ресторане.Рекомендую

Cons:

все хорошо

2026-07-13 • via Nuitee
M
Martin • solo_traveller • de
9
Pros:

Die Lage ist einmalig - direkt im Zentrum. Frühstück sehr gut, wenn auch erst ab 07:30 Uhr. Sehr nette Mitarbeiter

Cons:

Fitnesszentrum geschlossen, kein Lunchpaket bei Abreise ohne Frühstück, obwohl zugesagt.

2026-07-12 • via Nuitee